Analyzing 7,399,2567.4M ReviewsFor 20,91320.9K Experts

Experts Reviews · Company report
Big Stuff Movers logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%94+24.5Value 15%100+15.2Craft & service penalty85−1.5Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Big Stuff Movers

San Antonio, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 98 furniture delivery · 5.0★ from 150 Google reviews

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Report card

Percentile vs other furniture delivery (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Stuff Movers is better than 96% of furniture delivery.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Stuff Movers is better than 94% of furniture delivery.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big Stuff Movers is better than 85% of furniture delivery.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Stuff Movers is better than 100% of furniture delivery.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Stuff Movers is better than 100% of furniture delivery.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big Stuff Movers is better than —% of furniture delivery.–
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Reviews for your job

Customers hired Big Stuff Movers for 4 kinds of job.

Big Stuff Movers for oversized-item moving

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$135–$556
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Oversized-item moving”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#35 / 54
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Oversized-item moving”

Grindhouse6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

These gentlemen are the real deal, very professional, highly recommend them. Thank you for yalls hardwork we appreciate yall 💪

Great priceOversized-item moving
DanielLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Angel and his team at Only The Big Stuff Movers were great! They were reliable, flexible, and made the whole moving process smooth and stress-free. I really appreciated their professionalism and positive attitude throughout. Highly recommend them!

Paid $200–400Reasonable priceMoving-related packingOversized-item moving
KirsisLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very good workers and very respectful. They respond calls and messages fast. They did an awesome job moving a Hot Tub from my garage to the backyard and did it with care. Reasonable prices! Excellent!

Reasonable priceOversized-item moving
PorfirioLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional they are hard working and very expedient on the process of moving. I would highly recommend this company to family and friends without a doubt they will provide professional service.

Local movingOversized-item movingMoving-related packing+ Responsiveness+ Punctuality+ Quality
Nas13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

They were on-time and very professional. Giving the times we are living in they followed COVID-19 protocols. I would highly recommend them for any moving needs you may have in the area. Overall very professional and affordable giving the amount of items we needed them to move.

Local movingOversized-item movingMoving-related packing+ Responsiveness+ Punctuality+ Quality
EricaLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

These guys were great, and came through in a pinch! Everything is as they advertise. Very professional and all your items are snug as a bug in a rug and very secure from beginning to end. Having them come through on every promise was such a huge weight off my shoulders. You really can't go wrong with choosing these gentleman for your big moves.

Oversized-item moving+ Responsiveness+ Punctuality+ Quality
JamieLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Incredible customer service!! Went above and beyond to make my move as easy as possible. Took multiple items that I had not thought to list in the initial consultation. Made it so easy for me and were very patient with me. 5 stars for sure!! Would recommend to anyone.

In-state movingLocal movingOversized-item moving+ Responsiveness+ Punctuality+ Quality
EricaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Awesome job guys! They were quick, professional, and on-time. Wrapped up all my furniture to ensure minimal damage. Definitely will use again!

Local movingOversized-item movingMoving-related packing+ Responsiveness+ Punctuality+ Quality
Eliza7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

In-state movingLocal movingOversized-item moving+ Responsiveness+ Punctuality+ Quality

Price

$490-39% vs typical furniture delivery

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 56%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Local moving17$556–$1.4k
Oversized-item moving9$135–$556
Moving-related packing7$403–$1.4k
In-state moving2$705–$2.2k

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