Pest control service · Sacramento, CA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#97 of 315 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 69%
5.0★★★★★693 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
87%reviews answered by the owner
$89typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company for punctual arrivals, thorough inspections, and clear communication regarding treatment options and pricing. Many reviewers highlight the professionalism of the staff and the effectiveness of services for pests like roaches, rodents, and wasps. However, some lower-rated reviews cite issues with billing after cancellation, missed appointments, and inconsistent application of treatments during recurring service visits.
Google rating: 5.0 out of 5 from 693 reviews (97% five-star).
Reviews on this page: 693 Google reviews (505 with written comments, 6 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: October 30, 2026.
Service: Pest Control Service serving Sacramento, California.
Data from Google, last updated November 1, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Big Time Pest ControlPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Time Pest Control: 95/100 on this factor. Category median: 94.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Time Pest Control: 96/100 on this factor. Category median: 93.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Time Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Time Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big Time Pest Control: 100/100 on this factor. Category median: 96.A
100
Bar = this company · dark tick = category median.
Star ratings
693 Google reviews we collected
5.0of 5
5 stars67597%
4 stars91%
3 stars51%
2 stars10%
1 star30%
Praise vs complaints
Phrases our text analysis found in 505 written reviews
99%praise
Praise74499%
Complaints61%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price4938%
Reasonable6348%
Overpriced22%
Not sure1612%
$89-21% vs typical pest control services
Middle half of what 42 customers paid ($48–$177) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude28137%
Quality & results20928%
Speed & response9913%
Communication7210%
Would recommend608%
Honesty & trust193%
Price & value101%
What customers talk about
We read 505 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Daniel was very respectful, and answered all my questions professionally.”
“Excellent job, excellent worker and excellent worker .”
“He gave me a few solutions for a quick fix, as well as a business card so I may utilize their services if needed.”
“I wonder if companies think that if they delay, we'll forget they took our money?”
“Steve Macy was very knowledgeable he answered all my questions and made sure I knew what he was going to do I’d def recommend big time pest control”
“Highly recommend Big Time Pest Control and especially Steve Macy for the excellent customer service and dedication.”
“good reliable work, Steve is very professional and has good customer service skills, my first experience with the company and say less i am impressed…”
“I called Big Time Pest Control for a deep flush treatment of my home, and the experience was absolutely worth it.”
People customers mention
Paul28 reviews
Steve9 reviews
Macy7 reviews
Tassinari5 reviews
Mike5 reviews
Adam5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Big Time Pest Control for 8 kinds of job. Pick one to see what they paid and said.
NNoah1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
I called into the office and spoke with Trish. She was a great help and was very knowledgeable. I will definitely use Big Time for pest services
Paid $80–100Great priceService not listed
SStephanie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent job, excellent worker and excellent worker .
The fo a great job over all.
The best worker and customer service.
Paid $200+Not sure
VVeronica3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Steve Macy was very knowledgeable he answered all my questions and made sure I knew what he was going to do I’d def recommend big time pest control
Paid $100–120Great priceGeneral pest inspection
BBill2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
My house was infested with roaches. He's been there three times and I haven't seen not one roach since he's been there
Paid $200+Reasonable priceHome inspection
Aalbert6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Steve did an amazing job and made me feel like I have a great pest control on my side
Paid $40–60Reasonable priceSpider exterminationGeneral pest inspectionAnt extermination
Nnicole11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Amazing service. He was very nice, explained everything and I definitely found a new pest control company to service my house.
I called into the office and spoke with Trish. She was a great help and was very knowledgeable. I will definitely use Big Time for pest services
Price assessment: Great price
Price: $80–100
Services: Service not listed
Pest type: Other
Response from the owner · 4 days ago
Noah, thank you for the kind review and for calling our office. We are so glad Trish was helpful and knowledgeable. We appreciate your trust and look forward to providing pest services for you again.
D
Dolores Martinez2 reviewsiTotal number of Google reviews Dolores has written across all businesses on Google Maps, not just this one.
Daniel was very respectful, and answered all my questions professionally. He did exactly as I asked him to do certain areas . I look forward to seeing Daniel again. Thank you very much. Dolores Martinez.
Price assessment: Reasonable price
Services: Home inspection
Pest type: Ants
Response from the owner · 4 weeks ago
Thank you for sharing your experience, Dolores. We’re glad to hear Daniel was respectful, professional, and attentive to your requests. We look forward to serving you again!
A
Aman Sahota6 reviewsiTotal number of Google reviews Aman has written across all businesses on Google Maps, not just this one.
Steve Macy was here to do the pest control service, and he did good job
Response from the owner · a month ago
Thank you for taking the time to leave a review, Aman. We’re glad to hear Steve provided good service during his visit. We appreciate you choosing our team for your pest control needs!
S
Stephanie1 reviewiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Excellent job, excellent worker and excellent worker .
The fo a great job over all.
The best worker and customer service.
Price assessment: Not sure
Price: $200+
Pest type: Ants, Termites, Rodents, Cockroaches, Spiders, Bed bugs
Response from the owner · a month ago
Thank you, Stephanie, for the wonderful review. We are delighted our team provided excellent service and that you had such a positive experience. We will share your kind words with everyone, and we appreciate your support.
A
Aisha SparksLocal Guide · 9 reviewsiTotal number of Google reviews Aisha has written across all businesses on Google Maps, not just this one.
Steven came over to get the job done. He was very professional and friendly and he also shared a lot of great information and advice. I’m extremely satisfied with the services.
Price assessment: Not sure
Services: Home inspection, Cockroach extermination
Pest type: Rodents, Cockroaches, Spiders
Response from the owner · a month ago
Thank you, Aisha. We're thrilled Steven provided professional, friendly service and shared helpful advice. We appreciate you taking the time to share your experience and are glad you are extremely satisfied. We look forward to helping you again in the future.
E
Esmeralda Velazques1 reviewiTotal number of Google reviews Esmeralda has written across all businesses on Google Maps, not just this one.
Steve is great! Came by my workplace to check out a bad smell and went above and beyond to help us out.
Price assessment: Not sure
Services: Service not listed
Pest type: Rodents
Response from the owner · a month ago
We appreciate you sharing this, Esmeralda. We’re glad Steve took the time to come by, look into the issue, and go the extra mile to help. Thank you for recognizing his work.
V
Veronica Virelas3 reviewsiTotal number of Google reviews Veronica has written across all businesses on Google Maps, not just this one.
Steve Macy was very knowledgeable he answered all my questions and made sure I knew what he was going to do I’d def recommend big time pest control
Price assessment: Great price
Price: $100–120
Services: General pest inspection
Response from the owner · 2 months ago
Thank you for the feedback, Veronica. We’re glad Steve took the time to answer your questions and explain the work before getting started. We appreciate your recommendation and your trust in Big Time Pest Control!
B
Bill Hand2 reviewsiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
My house was infested with roaches. He's been there three times and I haven't seen not one roach since he's been there
Price assessment: Reasonable price
Price: $200+
Services: Home inspection
Response from the owner · 2 months ago
Thank you, Bill. We’re so glad to hear the treatments eliminated the roaches after three visits. We appreciate you trusting us with your home and are here if you ever need follow-up or routine maintenance. Feel free to call or message anytime and we’ll be happy to help.
M
Michael O'Garey3 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Always great with working with Big Time Pest Control. Very friendly and professional.
Response from the owner · 2 months ago
Thank you, Michael! We really appreciate your kind words and continued trust in Big Time Pest Control. We're glad our team has been friendly and professional, and we look forward to serving you again. If you need anything, please reach out.
A
albert franco6 reviewsiTotal number of Google reviews albert has written across all businesses on Google Maps, not just this one.
Steve did an amazing job and made me feel like I have a great pest control on my side
Price assessment: Reasonable price
Price: $40–60
Services: Spider extermination, General pest inspection, Ant extermination
Response from the owner · 2 months ago
Thank you, Albert. We're thrilled Steve made you feel confident about your pest control. We’ll pass your kind words along to him. If you need anything in the future, please reach out and we’ll be happy to help.
