Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREBig Time Pest Control
Sacramento, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 315 pest control services · 5.0★ from 693 Google reviews
Report card
Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Time Pest Control is better than 95% of pest control services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Time Pest Control is better than 96% of pest control services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big Time Pest Control is better than —% of pest control services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Time Pest Control is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Time Pest Control is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big Time Pest Control is better than 100% of pest control services.A
100
Reviews for your job
Customers hired Big Time Pest Control for 8 kinds of job.
Big Time Pest Control for ant extermination
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$81–$246
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Ant extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#188 / 264
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 10 Google reviews tagged “Ant extermination”
albert6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Steve did an amazing job and made me feel like I have a great pest control on my side
Paid $40–60Reasonable priceSpider exterminationGeneral pest inspectionAnt extermination
Reggie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Steve was friendly and professional. He explained what he was doing and answered my questions.
Paid $160–180Reasonable priceAnt extermination
Disneyland1013722 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
VERY EXPEDIANT AND KNOWLEDGABLE
Paid $40–60Reasonable priceTermite exterminationSpider exterminationGeneral pest inspection
Katrina6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I had an ant problem and called Big Time right away. From the first call, the experience was excellent—prompt, friendly, and professional. Steve handled the service and went above and beyond. Not only did he thoroughly take care of the ants, but he also pointed out proactive steps I could take to prevent bigger…
Paid $40–60Reasonable priceHome inspectionGeneral pest inspectionBug & insect extermination
RetiredLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Anthony and anybody else that’s ever came here always does a great job. We are very happy with big time and don’t plan on leaving big time at all. Thanks again Anthony you guys are awesome.👍👍
Great priceRodent exterminationTermite exterminationSpider extermination
Almost8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
David did a great job! Thanks!
Great priceSpider exterminationGeneral pest inspectionBug & insect extermination
Michele3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Joel did a great job. Took care of my problem. Thank you
Reasonable priceAnt extermination
Brendan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Paul was very professional, he was in and out very quickly and was very attentive to our pest control needs, I highly recommend big time pest control.
Great priceGeneral pest inspectionCockroach exterminationBug & insect extermination
Lezlie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Rating only, no written review.
Paid $140–160Reasonable priceAnt extermination
AllanLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Rating only, no written review.
Cockroach exterminationBug & insect exterminationAnt extermination
Price
$89-21% vs typical pest control services
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 38%Reasonable 48%Overpriced 2%Not sure 12%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Home inspection | 47 | $61–$168 |
| General pest inspection | 36 | $61–$133 |
| Bug & insect extermination | 29 | $61–$141 |
| Spider extermination | 20 | $83–$173 |
| Rodent extermination | 20 | $86–$323 |
| Hornet & wasp extermination | 16 | $96–$282 |
| Cockroach extermination | 11 | $81–$282 |
| Ant extermination | 10 | $81–$246 |
