Experts Reviews · Company report
Big Time Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Big Time Pest Control

Sacramento, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 315 pest control services · 5.0★ from 693 Google reviews

Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Time Pest Control is better than 95% of pest control services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Time Pest Control is better than 96% of pest control services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big Time Pest Control is better than —% of pest control services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Time Pest Control is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Time Pest Control is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big Time Pest Control is better than 100% of pest control services.A
100

Reviews for your job

Customers hired Big Time Pest Control for 8 kinds of job.

Big Time Pest Control for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.29
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$61–$141
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#165 / 246
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 29 Google reviews tagged “Bug & insect extermination” · showing 20

Deva5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Steve was very friendly and knowledgeable. He discussed all the options for me and explained everything to me clearly. So happy I went with this service!

Paid $160–180Great priceSpider exterminationGeneral pest inspectionBug & insect extermination
Marcelina10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Steve is an amazing field representative. He communicated well with where he treated outside. After my first service, I can see the difference already with some of the spiders and other ground crawling bugs. He was a referral from a family member and I'm glad to have him as our field representative. Thanks a bunch.

Great priceSpider exterminationMosquito exterminationBug & insect extermination
Dan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Technician Steve Macy was friendly, informative.& performed an excellent job. Always appreciate his work.

Paid $20–40Great priceHome inspectionGeneral pest inspectionBug & insect extermination
Lance2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Steve always does a great job!

Reasonable priceBug & insect extermination
Disneyland1013722 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

VERY EXPEDIANT AND KNOWLEDGABLE

Paid $40–60Reasonable priceTermite exterminationSpider exterminationGeneral pest inspection
Debbie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Jamie is the greatest. A very great bug man. Very thorough, polite, considerate of my yard, and courteous. An all around great guy. So I hope everyone can have a conscientious bug man! Sign up with Big Time Pest. Office staff is great, too!💯👍💫

Paid $40–60Great priceBug & insect extermination
BeckyB1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

It’s great to have Steve M for our service guy.

Bug & insect extermination
Diana5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Steve was professional and knowledgeable, and answered all my questions and concerns. I would recommend Big Time Pest Control.

Paid $180–200Reasonable priceBug & insect extermination
Katrina6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had an ant problem and called Big Time right away. From the first call, the experience was excellent—prompt, friendly, and professional. Steve handled the service and went above and beyond. Not only did he thoroughly take care of the ants, but he also pointed out proactive steps I could take to prevent bigger…

Paid $40–60Reasonable priceHome inspectionGeneral pest inspectionBug & insect extermination
Ken6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

He was very polite and addressed all my concerns. Went a little extra to spray around my pool pump and retaining wall where I see many webs.. checked all the traps.. thank you!!

Great priceHome inspectionRodent exterminationGeneral pest inspection
Steve2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★

The service started out great, but the last two times they didn’t Webb dust around the outside of the house and they’ve never taken down the two wasp nest. I pointed out when I first started the service. They used to leave a service ticket and I didn’t see one during the previous visit

Customer photo from Steve's reviewCustomer photo from Steve's reviewCustomer photo from Steve's review
Reasonable priceRodent exterminationBug & insect extermination
Barbara8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Today Joel did my pest control. Usually I'm gone when the driver comes. But today I was home. Joel cleaned all cobwebs in my eaves and sprayed around the house. I know this is something that gets done every visit but today I actually seen him do it. Thank you Joel.

Reasonable priceBug & insect extermination
RetiredLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Anthony and anybody else that’s ever came here always does a great job. We are very happy with big time and don’t plan on leaving big time at all. Thanks again Anthony you guys are awesome.👍👍

Great priceRodent exterminationTermite exterminationSpider extermination
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very professional Joe kicked ass, if you could see me i am standing like Captain Morgan with one arm up because with my money and Big Time pest control knowledge with our powers combined we conquered BUGS! Big,small,fat,or tall BUGS. CHEERS

Great priceBug & insect extermination
Vanessa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Most Efficient, kind and detailed person!!!!

Great priceHornet & wasp exterminationCockroach exterminationBug & insect extermination
Stan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Paul was very thorough and thoughtful. Easy to understand and answered all my questions.

Great priceCockroach exterminationBug & insect extermination
Almost8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

David did a great job! Thanks!

Great priceSpider exterminationGeneral pest inspectionBug & insect extermination
Glenn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Isabel is a great exterminator! She’s very thorough, that gives you peace of mind.

Great priceBug & insect extermination
Brendan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Paul was very professional, he was in and out very quickly and was very attentive to our pest control needs, I highly recommend big time pest control.

Great priceGeneral pest inspectionCockroach exterminationBug & insect extermination
Andrea4 months ago★★★★★

Rating only, no written review.

Great priceBug & insect extermination

Show more bug & insect extermination reviews (9 more) →

Price

$89-21% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 48%Overpriced 2%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
Home inspection47$61–$168
General pest inspection36$61–$133
Bug & insect extermination29$61–$141
Spider extermination20$83–$173
Rodent extermination20$86–$323
Hornet & wasp extermination16$96–$282
Cockroach extermination11$81–$282
Ant extermination10$81–$246

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