Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 40%72+28.8Reliability 18%49+8.8Craft & service 21%95+20Value 11%94+9.9Momentum 11%26+2.7Experts Score= 70Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCOREBiggins Exterminating Co.
Methuen, MA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 66 bed bug exterminators · 5.0★ from 160 Google reviews
Report card
Percentile vs other bed bug exterminators (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and value; weakest: momentum.
SatisfactionSatisfaction · 38% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Biggins Exterminating Co. is better than 72% of bed bug exterminators.B
72
ReliabilityReliability · 17% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months, or the 20 newest if fewer (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Biggins Exterminating Co. is better than 49% of bed bug exterminators.C
49
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Biggins Exterminating Co. is better than 95% of bed bug exterminators.A
95
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), 35% vs the category.Biggins Exterminating Co. is better than 94% of bed bug exterminators.A
94
MomentumMomentum · 10% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100.Biggins Exterminating Co. is better than 26% of bed bug exterminators.D
26
Replies to reviewsReplies to reviews · 5% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), 35% vs the category.Biggins Exterminating Co. is better than —% of bed bug exterminators.–
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Reviews for your job
Customers hired Biggins Exterminating Co. for 8 kinds of job.
Biggins Exterminating Co. for home inspection
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$66–$153
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$246+127% vs typical bed bug exterminators
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 42%Reasonable 42%Overpriced 0%Not sure 17%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Rodent extermination | 27 | $88–$371 |
| Ant extermination | 27 | $56–$246 |
| Hornet & wasp extermination | 24 | $86–$323 |
| General pest inspection | 8 | $63–$124 |
| Termite inspection | 6 | $121–$371 |
| Bee extermination | 4 | $214–$426 |
| Termite extermination | 3 | $103–$371 |
| Cockroach extermination | 3 | $91–$323 |
