BED BUG EXTERMINATORS · METHUEN, MA
Biggins Exterminating Co. logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%43+15.1Reliability 15%26+3.9Craft & service 20%67+13.4Value 10%84+8.4Momentum 8%12+1Track record 7%74+5.2Accountability 5%86+4.3Experts Score= 51Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.51SCORE

Biggins Exterminating Co.

Better than 55% of bed bug exterminators · #13 of 29

5.0★160 Google reviewsGoogle star rating as shown on Google Maps.
4.38★last 12 monthsAverage stars on reviews from the last 12 months only.
6.1%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Biggins Exterminating Co. for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$63–$126

All 2 Google reviews tagged “Bug & insect extermination”

★★★★★ Kyle · 3 years ago

After years of crawling under the porch to spray the foundation where ants got into our house, we finally called Biggins. What a great decision! They're incredibly reliable, responsive and they stand by their work. Once, when a problem recurred later in the year, they came back AT NO COST and re-sprayed. We also…

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Lauryn · 3 years ago

We love Biggins Exterminating, and have been using them for many years now! We used to have a problem with ants, but it is no longer a problem now that we have Biggins exterminating come every spring. I love that I get a reminder call every spring before the ant season begins so that way I'm able to set an…

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Biggins, grey = bed bug exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (3 reviews)2024-Q2: 5.00★ (6 reviews)2024-Q3: 5.00★ (10 reviews)2024-Q4: 5.00★ (4 reviews)2025-Q1: 5.00★ (2 reviews)2025-Q2: 5.00★ (6 reviews)2025-Q3: 5.00★ (9 reviews)2025-Q4: 4.00★ (4 reviews)2026-Q1: 5.00★ (1 reviews)2026-Q2: 5.00★ (2 reviews)2026-Q3: 4.20★ (5 reviews)2026-Q4: 5.00★ (1 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$246+156% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Great price 42%Reasonable 42%Overpriced 0%Not sure 17%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%43+15.1Reliability 15%26+3.9Craft & service 20%67+13.4Value 10%84+8.4Momentum 8%12+1Track record 7%74+5.2Accountability 5%86+4.3Experts Score= 51Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
43
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
26
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
67
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
84
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
12
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
74
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
86

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+46 / −0
Professionalism
+60 / −0
Responsiveness
+58 / −0
Punctuality
+52 / −0
Value
+45 / −0

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