BED BUG EXTERMINATORS · METHUEN, MA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%43+15.1Reliability 15%26+3.9Craft & service 20%67+13.4Value 10%84+8.4Momentum 8%12+1Track record 7%74+5.2Accountability 5%86+4.3Experts Score= 51Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.51SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%43+15.1Reliability 15%26+3.9Craft & service 20%67+13.4Value 10%84+8.4Momentum 8%12+1Track record 7%74+5.2Accountability 5%86+4.3Experts Score= 51Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.51SCOREBiggins Exterminating Co.
Better than 55% of bed bug exterminators · #13 of 29
5.0★160 Google reviewsGoogle star rating as shown on Google Maps.
4.38★last 12 monthsAverage stars on reviews from the last 12 months only.
6.1%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Biggins Exterminating Co. for mosquito extermination
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
All 1 Google reviews tagged “Mosquito extermination”
dennis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
I had a problem with mice, I found Biggins Exterminating Co. Threw Google I saw how many 5 star reviews they had on google, I found it hard to believe there Google reviews until I went on Yelp where I KNOW they vet all their reviews. Long story short, I hired Steve Biggins Junior, he came out to my house and…
Mosquito exterminationRodent exterminationTermite extermination+ Responsiveness+ Punctuality+ Quality
vs category
Blue = Biggins, grey = bed bug exterminators average
Rating over time
Price
$246+156% vs typical bed bug exterminators
Bar = middle half of what customers paid · gold mark = category median.
Great price 42%Reasonable 42%Overpriced 0%Not sure 17%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%43+15.1Reliability 15%26+3.9Craft & service 20%67+13.4Value 10%84+8.4Momentum 8%12+1Track record 7%74+5.2Accountability 5%86+4.3Experts Score= 51Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
43
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
26
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
67
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
84
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
12
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
74
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
86
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+46 / −0
Professionalism
+60 / −0
Responsiveness
+58 / −0
Punctuality
+52 / −0
Value
+45 / −0
