Analyzing 5,375,0625.4M Reviews For 14,39614.4K Experts

Experts Reviews · Company report
Biggins Exterminating Co. logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%43+15.1Reliability 15%26+3.9Craft & service 20%67+13.4Value 10%84+8.4Momentum 8%12+1Track record 7%74+5.2Accountability 5%86+4.3Experts Score= 51Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.51SCORE

Biggins Exterminating Co.

Methuen, MA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 29 bed bug exterminators · 5.0★ from 160 Google reviews

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Report card

Percentile vs other bed bug exterminators (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and value; weakest: momentum.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Biggins Exterminating Co. is better than 43% of bed bug exterminators.C
43
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Biggins Exterminating Co. is better than 26% of bed bug exterminators.D
26
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Biggins Exterminating Co. is better than 67% of bed bug exterminators.B
67
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Biggins Exterminating Co. is better than 84% of bed bug exterminators.A
84
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Biggins Exterminating Co. is better than 12% of bed bug exterminators.F
12
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Biggins Exterminating Co. is better than 74% of bed bug exterminators.B
74
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Biggins Exterminating Co. is better than 86% of bed bug exterminators.A
86

Reviews for your job

Customers hired Biggins Exterminating Co. for 8 kinds of job.

Biggins Exterminating Co. for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$63–$126

All 2 Google reviews tagged “Bug & insect extermination”

Kyle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

After years of crawling under the porch to spray the foundation where ants got into our house, we finally called Biggins. What a great decision! They're incredibly reliable, responsive and they stand by their work. Once, when a problem recurred later in the year, they came back AT NO COST and re-sprayed. We also…

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
Lauryn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We love Biggins Exterminating, and have been using them for many years now! We used to have a problem with ants, but it is no longer a problem now that we have Biggins exterminating come every spring. I love that I get a reminder call every spring before the ant season begins so that way I'm able to set an…

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality

Price

$246+156% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 42%Overpriced 0%Not sure 17%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination27$60–$323
Ant extermination27$48–$189
Hornet & wasp extermination24$71–$214
General pest inspection8$63–$119
Termite inspection6$128–$371
Bee extermination4—
Termite extermination3$70–$292
Cockroach extermination3$58–$188

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