Analyzing 5,772,7215.8M ReviewsFor 15,89315.9K Experts
Google reviewers rate BigHorn Roofing 4.8 out of 5 based on 445 reviews, with the owner responding to 97 percent of feedback. Customers frequently highlight punctuality, clear communication, competitive pricing, and thorough cleanup during roof replacements, siding, and gutter projects. However, lower-star reviews indicate recurring issues with delayed estimates, missed appointments, and difficulties obtaining quotes or resolving billing discrepancies.
Data from Google, last updated October 27, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Bar = this company · dark tick = category median.
445 Google reviews we collected
Phrases our text analysis found in 397 written reviews
Price verdicts customers left with their Google review
Middle half of what 57 customers paid ($13k–$19k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 397 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great communication, shows up when they say they will and performed high-quality work, keeping my project rolling as a general contractor.”
“The communication throughout was terrible, and overall, this is a very unprofessional company—if you’re planning to get your roof done, go somewhere else.”
“Always respectful and cleaned up thoroughly each day!”
“…until finally it sounded like someone picked up and then immediately hung up on me.…”
“They listened, addressed concerns and were very timely in starting and finishing my roof.”
“They said they’d be here first thing this morning to finish the roof—never showed up and gave no updates.”
“It was great working with them and would strongly recommend them for any and all roofing needs.”
“I'm sorry but I would not recommend this business.”
“He did an amazing job, it looks absolutely fantastic and he did it for a very good price.”
“It’s a roof, and it works, but it was too expensive for what we got.”
“Brandie was great in keeping the communication and scheduling on track.”
“Matt came to my home and gave me the most honest answers and solutions with all the options I was looking for.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired BigHorn Roofing for 8 kinds of job. Pick one to see what they paid and said.
Everything from scheduling to installation was great but after I received and paid what I understood was my final invoice, there was some confusion about a remaining balance that was still owed. Management did reach out to me and helped me understand the balance and we were able to resolve the discrepancy. After…
My experience with Bighorn Roofing has been exceptional. They listened, addressed concerns and were very timely in starting and finishing my roof. Always respectful and cleaned up thoroughly each day!! Scott was available and responsive to questions and needs!!
The Bighorn team was great to work with. They were very professional, coordinated the preparation and process very well, kept me well informed, and did a great job on the new roof. We are very pleased with it and love how it looks.
We are very pleased with the job Big Horn Roofing did for us. They were very thorough in the work and also the clean up. Scott Gardner was also pleasant to work with. He specified everything that would be done. Great company to work with.
The communication is awesome and they are timely. They do quality work and stand by their work. They cleaned up everything!! They are such hard workers and I have already recommended them to two other homes. I would most definitely use them again and will continue to tell others to use them.
Bighorn Roofing did a great job on our roof. They were great to work with. We got 7 bids and we chose Bighorn because their price was competitive, and they offer great warranties.
| Job | Reviews | Category typical |
|---|---|---|
| Roof installation | 128 | $11k–$20k |
| Gutter installation | 35 | — |
| Attic venting installation | 25 | — |
| Roof inspection | 20 | — |
| Attic venting | 18 | — |
| Roof repair | 17 | $1.3k–$13k |
| Roof damage repair | 14 | — |
| Roof repair for storm & wind damage | 14 | $438–$10k |
4.8 ★★★★★ 445 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great communication, shows up when they say they will and performed high-quality work, keeping my project rolling as a general contractor. Will hire again!
Replaced roof, very happy with result! Two employees went above & beyond, Sarah & Tayton! They are obviously valuable assets to BigHorn Co.
Great job by all.
Brandie, Bryce, and the whole team at BigHorn went to bat for us and put in a ton of effort to ensure our roofing needs were taken care of. It was great working with them and would strongly recommend them for any and all roofing needs.
Jake Bombard of Bighorn Roofing gave us a thorough inspection of our roof and attic. He was meticulous and careful. He took photographs of all areas he inspected and went over them with me in detail. I highly recommend Jake.
Everything from scheduling to installation was great but after I received and paid what I understood was my final invoice, there was some confusion about a remaining balance that was still owed. Management did reach out to me and helped me understand the balance and we were able to resolve the discrepancy. After everything was said and done, I'm very satisfied with the final results and their customer service.
Thank you, Luke! We really appreciate you taking the time to share your experience and for working with us through the billing question. Honest, transparent pricing is something we take seriously, so we're glad our team was able to walk through everything with you and land in a good place. It was a pleasure installing your new roof and attic ventilation in West Valley City, and we're thrilled you're happy with the final results. We're proud to be a trusted roofing contractor in West Valley City, and reviews like yours help us keep getting better. Welcome to the Bighorn family!
The BigHorn team was professional and courteous. I highly recommend them 👌
Nate Challis was on top of every detail. Bighorn Roofing was meticulous. They delivered on every promise made. Actually exceeded.
My experience with Bighorn Roofing has been exceptional. They listened, addressed concerns and were very timely in starting and finishing my roof. Always respectful and cleaned up thoroughly each day!! Scott was available and responsive to questions and needs!!
The Bighorn team was great to work with. They were very professional, coordinated the preparation and process very well, kept me well informed, and did a great job on the new roof. We are very pleased with it and love how it looks.
Analyzing 5,772,7215.8M ReviewsFor 15,89315.9K Experts
