Analyzing 8,726,4628.7M ReviewsFor 24,94624.9K Experts

Experts Reviews · Company report
BigJExpress Moving & Logistics LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%87+22.7Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

BigJExpress Moving & Logistics LLC

O'Fallon, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 92 packing services · 5.0★ from 147 Google reviews

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Report card

Percentile vs other packing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BigJExpress Moving & Logistics LLC is better than 93% of packing services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BigJExpress Moving & Logistics LLC is better than 87% of packing services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.BigJExpress Moving & Logistics LLC is better than 98% of packing services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.BigJExpress Moving & Logistics LLC is better than 100% of packing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.BigJExpress Moving & Logistics LLC is better than 100% of packing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.BigJExpress Moving & Logistics LLC is better than —% of packing services.–
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Reviews for your job

Customers hired BigJExpress Moving & Logistics LLC for 8 kinds of job.

BigJExpress Moving & Logistics LLC for furniture disassembly

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000–1,500
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Furniture disassembly”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 15
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Furniture disassembly”

allison8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

⭐⭐⭐⭐⭐ I cannot recommend Big J Express Moving enough! They did an absolutely wonderful job moving my mom from O’Fallon, Missouri, to Troy, Missouri. The entire team was courteous, professional, and extremely careful with all of her belongings. They completed everything on time, and not a single thing was broken!…

Paid $1,000–1,500Great priceSenior movingSmall furniture movingLocal moving
Jenna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

SUPER NICE PEOPLE! We moved in April and they did an amazing job! Quick, kind, and a good price! Nothing was broken or lost, 10/10 would recommend!!

Paid $1,600–1,800Great priceSenior movingLocal movingFurniture disassembly
Jordan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We had a great experience with this moving company. The crew was on time, professional, and handled our furniture with care. They made a stressful moving day feel smooth and organized. Highly recommend!

Paid $1,800–2,000Great priceFurniture disassemblyObject-related moving assistanceFurniture assembly
Andy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Big J Moving was great for or relocation, very professional. They moved my mother-in-law from the St. Louis Missouri area across the river to St Charles Missouri. It couldn’t have went any smoother. I was very happy with everything they did. They took very good care of all of her precious belongings. I thought the…

Reasonable priceSmall furniture movingFurniture disassemblyShared moving services
EllenLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We hired Big J Express Movers, LLC for our long distance move from Lake Saint Louis, MO to Centralia, IL. It was a frigid December morning with ice on the driveway. Never heard a complaint. Rarely anymore do I see teamwork like these folks displayed. They made the move look easy. Josh and his crew are amazing…

Great priceSmall furniture movingFurniture disassemblyFurniture assembly
Julia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I have now used this moving company twice. Once in O’Fallon and then in Wentzville. There is a reason I keep choosing them. They make sure your move is smooth from beginning to end, they are on time, they walk through everything with you, and truly have your best interest in mind. Moving is such a pain, but at least…

Reasonable priceSmall furniture movingFurniture disassemblyFurniture assembly
Edith4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

BigJExpress Moving was everything we wanted - and needed - for our move! Not only were Big J and the team members efficient and careful with our boxes, bins and furniture, but they were kind, patient, helpful with suggestions, extremely friendly, polite, respectful and professional and we felt very comfortable having them with our big move!

Paid $2,000+Great priceLocal movingOversized-item movingFurniture disassembly
Chris12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Absolutely Outstanding! I cannot say enough good things about Big J's Express! I recently hired them to move a massive antique Church altar (easily around 1000 lbs of delicate plaster) from a small town in Illinois to my storage unit in St. Peters, MO, and they blew me away. From the very beginning, their…

Great priceInterstate movingLocal movingMoving-related packing

Price

$1.3k+31% vs typical packing services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 63%Reasonable 31%Overpriced 6%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Local moving17$569–$1.6k
Oversized-item moving14$228–$680
Senior moving8$569–$1.7k
Small furniture moving8$135–$656
Furniture disassembly8—
Furniture assembly8—
In-state moving6$1.1k–$3.2k
Moving-related packing6$496–$1.5k

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