Analyzing 8,726,4628.7M ReviewsFor 24,94624.9K Experts

Experts Reviews · Company report
BigJExpress Moving & Logistics LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%87+22.7Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

BigJExpress Moving & Logistics LLC

O'Fallon, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 92 packing services · 5.0★ from 147 Google reviews

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Report card

Percentile vs other packing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BigJExpress Moving & Logistics LLC is better than 93% of packing services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BigJExpress Moving & Logistics LLC is better than 87% of packing services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.BigJExpress Moving & Logistics LLC is better than 98% of packing services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.BigJExpress Moving & Logistics LLC is better than 100% of packing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.BigJExpress Moving & Logistics LLC is better than 100% of packing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.BigJExpress Moving & Logistics LLC is better than —% of packing services.–
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Reviews for your job

Customers hired BigJExpress Moving & Logistics LLC for 8 kinds of job.

BigJExpress Moving & Logistics LLC for in-state moving

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.33
Usually paidThe price range customers picked most often for this job.$1,000–1,500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.1k–$3.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 53/100.How Job match is calculatedBuilt only from reviews Google tagged “In-state moving”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#36 / 41
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.75%

All 6 Google reviews tagged “In-state moving”

allison8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

⭐⭐⭐⭐⭐ I cannot recommend Big J Express Moving enough! They did an absolutely wonderful job moving my mom from O’Fallon, Missouri, to Troy, Missouri. The entire team was courteous, professional, and extremely careful with all of her belongings. They completed everything on time, and not a single thing was broken!…

Paid $1,000–1,500Great priceSenior movingSmall furniture movingLocal moving
Jeff8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

I initially chose BigJExpress because of the positive reviews and my conversations with the owner. Unfortunately, my experience after the move was very different. I was quoted one price over the phone, but the final amount was higher at the end of the move without a written estimate or contract explaining the…

Paid $3,000–3,500OverpricedLocal movingIn-state moving
JonathanLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Needed to hire some local movers to help moving some large items (couch, refrigerator, gun safe, table, chairs, etc.) from our old house in Wentzville to our new home in O'Fallon. Big J Express knocked it out of the park! These guys are professional, very respectful, and honest with pricing. Really appreciated their work today!

Great priceLocal movingIn-state moving
Chris12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Absolutely Outstanding! I cannot say enough good things about Big J's Express! I recently hired them to move a massive antique Church altar (easily around 1000 lbs of delicate plaster) from a small town in Illinois to my storage unit in St. Peters, MO, and they blew me away. From the very beginning, their…

Great priceInterstate movingLocal movingMoving-related packing
ChrisLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Josh/Big J's moving services were excellent!! Thank you to him and his team for making our move extremely easy and as efficient as possible! I highly recommend anyone out there to utilize their services, and I know who to call next time we have another move!

Furniture assemblyIn-state movingLocal moving+ Responsiveness+ Punctuality+ Quality
Emily3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

In-state movingOversized-item moving+ Responsiveness+ Punctuality+ Quality

Price

$1.3k+31% vs typical packing services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 63%Reasonable 31%Overpriced 6%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Local moving17$569–$1.6k
Oversized-item moving14$228–$680
Senior moving8$569–$1.7k
Small furniture moving8$135–$656
Furniture disassembly8—
Furniture assembly8—
In-state moving6$1.1k–$3.2k
Moving-related packing6$496–$1.5k

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