Analyzing 8,726,4628.7M ReviewsFor 24,94624.9K Experts

Experts Reviews · Company report
BigJExpress Moving & Logistics LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%87+22.7Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

BigJExpress Moving & Logistics LLC

O'Fallon, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 92 packing services · 5.0★ from 147 Google reviews

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Report card

Percentile vs other packing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BigJExpress Moving & Logistics LLC is better than 93% of packing services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BigJExpress Moving & Logistics LLC is better than 87% of packing services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.BigJExpress Moving & Logistics LLC is better than 98% of packing services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.BigJExpress Moving & Logistics LLC is better than 100% of packing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.BigJExpress Moving & Logistics LLC is better than 100% of packing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.BigJExpress Moving & Logistics LLC is better than —% of packing services.–
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Reviews for your job

Customers hired BigJExpress Moving & Logistics LLC for 8 kinds of job.

BigJExpress Moving & Logistics LLC for senior moving

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Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$569–$1.7k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Senior moving”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 35
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Senior moving”

allison8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

⭐⭐⭐⭐⭐ I cannot recommend Big J Express Moving enough! They did an absolutely wonderful job moving my mom from O’Fallon, Missouri, to Troy, Missouri. The entire team was courteous, professional, and extremely careful with all of her belongings. They completed everything on time, and not a single thing was broken!…

Paid $1,000–1,500Great priceSenior movingSmall furniture movingLocal moving
mary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

They arrived on time and were very courteous. They moved me to Troy Missouri from Ofallon. Very professional and took pride in their work. Highly recommend.

Paid $1,500–2,000Great priceSenior moving
BruceLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

If you are looking for a full-service moving company that can handle every aspect of your move, whether it is a small move or a complete transition service, Big J Express is the company to contact. I utilized Big J Express as a full-service transition company, and I cannot recommend them highly enough. We are…

Customer photo from Bruce's reviewCustomer photo from Bruce's reviewCustomer photo from Bruce's reviewCustomer photo from Bruce's review
Reasonable priceSenior moving
Jonathan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

⭐⭐⭐⭐⭐ I had an excellent experience with BigJExpress Moving! I was moving a large amount of furniture and household items out of state, and their team exceeded my expectations from start to finish. The movers were professional, hardworking, courteous, and handled all of my furniture with great care. They arrived…

Paid $2,000+Great priceSenior movingOversized-item moving
Jenna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

SUPER NICE PEOPLE! We moved in April and they did an amazing job! Quick, kind, and a good price! Nothing was broken or lost, 10/10 would recommend!!

Paid $1,600–1,800Great priceSenior movingLocal movingFurniture disassembly
A3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Big J Express did an excellent job on our move. They were prompt, meticulous and efficient showing great care in packaging and moving everything. We definitely would use Josh and his team again.

Reasonable priceSenior moving
Emily5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We had an excellent and smooth move with Big J Express moving company. Professional and efficient movers that I have ever encountered. They moved our Mom, they were very patient during a very big transition in her life. As a realtor that deals with clients that are moving, I would highly recommend them to anyone.…

Great priceSenior movingSmall furniture movingLocal moving
aknovaman4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great owner and movibg crew. Well packed safely and timely moves. Zero damage.

Paid $2,000+Great priceSenior moving

Price

$1.3k+31% vs typical packing services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 63%Reasonable 31%Overpriced 6%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Local moving17$569–$1.6k
Oversized-item moving14$228–$680
Senior moving8$569–$1.7k
Small furniture moving8$135–$656
Furniture disassembly8—
Furniture assembly8—
In-state moving6$1.1k–$3.2k
Moving-related packing6$496–$1.5k

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