Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%70+24.5Reliability 15%73+11Craft & service 20%66+13.2Value 10%36+3.6Momentum 8%32+2.6Track record 7%68+4.8Accountability 5%5+0.3Experts Score= 60Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.60SCOREBill Frusco Plumbing Heating and Air Conditioning
Philadelphia, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 11 water softener services · 4.9★ from 3,447 Google reviews
Report card
Percentile vs other water softener services (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: reliability and satisfaction; weakest: accountability.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Bill Frusco Plumbing Heating and Air Conditioning is better than 70% of water softener services.B
70
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Bill Frusco Plumbing Heating and Air Conditioning is better than 73% of water softener services.B
73
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Bill Frusco Plumbing Heating and Air Conditioning is better than 66% of water softener services.B
66
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bill Frusco Plumbing Heating and Air Conditioning is better than 36% of water softener services.D
36
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Bill Frusco Plumbing Heating and Air Conditioning is better than 32% of water softener services.D
32
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Bill Frusco Plumbing Heating and Air Conditioning is better than 68% of water softener services.B
68
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Bill Frusco Plumbing Heating and Air Conditioning is better than 5% of water softener services.F
5
Reviews for your job
Customers hired Bill Frusco Plumbing Heating and Air Conditioning for 8 kinds of job.
Bill Frusco Plumbing Heating and Air Conditioning for cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$630+16% vs typical water softener services
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 21%Reasonable 66%Overpriced 3%Not sure 10%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 206 | $402–$1.6k |
| Toilet repair | 157 | $216–$585 |
| Drain cleaning | 151 | $176–$412 |
| Plumbing leak detection | 147 | $99–$687 |
| Water heater installation | 140 | $1.2k–$2.4k |
| Plumbing leak repair | 107 | $227–$988 |
| Faucet repair | 77 | $202–$659 |
| Faucet installation | 55 | $303–$670 |
