Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Bill Frusco Plumbing Heating and Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%95+13.4Replies to reviews 7%99+7Craft & service penalty98−0.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Bill Frusco Plumbing Heating and Air Conditioning

Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 11 water softener services · 4.9★ from 3,447 Google reviews

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Report card

Percentile vs other water softener services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bill Frusco Plumbing Heating and Air Conditioning is better than 93% of water softener services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bill Frusco Plumbing Heating and Air Conditioning is better than 95% of water softener services.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bill Frusco Plumbing Heating and Air Conditioning is better than 98% of water softener services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bill Frusco Plumbing Heating and Air Conditioning is better than 95% of water softener services.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bill Frusco Plumbing Heating and Air Conditioning is better than 100% of water softener services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bill Frusco Plumbing Heating and Air Conditioning is better than 99% of water softener services.A
99

Reviews for your job

Customers hired Bill Frusco Plumbing Heating and Air Conditioning for 8 kinds of job.

Bill Frusco Plumbing Heating and Air Conditioning for garbage disposal repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–300
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Garbage disposal repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 5

All 9 Google reviews tagged “Garbage disposal repair”

J.5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

John R did an exceptional job in determining the issue with my garbage disposal. He quickly analyzed the problem, suggested solutions, and provided detailed quotes for future service. He was on time, friendly and extremely efficient. Thank you for an excellent service call!

Garbage disposal repair
John9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Did a great job for me at a very reasonable price. Highly recommend

Garbage disposal repairService not listed
Faith12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Dan did a great job! Punctual, fast, and friendly! Thank you!!

Faucet repairGarbage disposal repair
Tony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Good evening on this date of Saturday march 14 2026 I acquired the services of frusco hvac and plumbing and I must say very impressed the professionalism of the contractor Mr dan portrayed I am very pleased and satisfied as new costumer and will be acquiring there services in the near future there honiest…

Paid $200–300Reasonable priceGarbage disposal installationPlumbing leak detectionPlumbing pipe repair
bob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Technician showed up promptly and solved the problem

Plumbing leak detectionGarbage disposal repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Professionalism
Carol2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been using this company for over 20 years have always been satisfied Danny has handled all the plumbing, hvac issues very professionally and promptly

Faucet installationGarbage disposal installationToilet installation+ Responsiveness+ Punctuality+ Quality
Don3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Workers very professional will definitely refer to my friends. Kept me posted throughout the

Garbage disposal repairService not listed+ Professionalism
ClaireLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dan was very professional and knowledgeable. He showed up on time and worked efficiently.

Garbage disposal repairToilet repair+ Responsiveness+ Punctuality+ Professionalism
Tony5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Garbage disposal repair+ Responsiveness+ Punctuality+ Quality

Price

$630+16% vs typical water softener services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 66%Overpriced 3%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair206$402–$1.6k
Toilet repair157$216–$585
Drain cleaning151$176–$412
Plumbing leak detection147$99–$687
Water heater installation140$1.2k–$2.4k
Plumbing leak repair107$227–$988
Faucet repair77$202–$659
Faucet installation55$303–$670

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