How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%95+13.4Replies to reviews 7%99+7Craft & service penalty98−0.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREBill Frusco Plumbing Heating and Air Conditioning
Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 11 water softener services · 4.9★ from 3,447 Google reviews
Report card
Percentile vs other water softener services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
Reviews for your job
Customers hired Bill Frusco Plumbing Heating and Air Conditioning for 8 kinds of job.
Bill Frusco Plumbing Heating and Air Conditioning for outdoor plumbing system repair
Clear ✕All 45 Google reviews tagged “Outdoor plumbing system repair” · showing 40
John R did a great job fixing my water box and main valve. He was professional and kept things quick
William and Makhai showed up, in the rain, and went right to work!! Good communications and professional. Very appreciated service. Highly recommend Frusco Plumbing and this team!
John has been out to my house twice, and both times he has been professional, answering all my questions and providing suggestions. He leaves the workspace very clean. I will definitely have him back for future work I need done.
First time I use this company, customer service was great and the service was wonderful, I recommend this company 100%
Bill Frusco Plumbing has been to our house twice, and to my parent's house once. All three times we received great service. For this particular time, we had two hose bibs, a utility sink faucet and both supply lines (with shut offs), and both supply lines in the kitchen sink replaced. Matt arrived on time, worked…
Team made a big repair easy to handle. Crew came in very professional and communicated everything clearly to me. Job well done.
John b was the 1st person that came out to give me a estimate. Very polite and went over all for a reasonable price. Dan came to do the job. He was professional in my home shoe covers cleaned up after himself and after installing a hose bib was kind. Enough to put my new hose on. No issues everything looks good and…
EXCELLENT!
Technician Mekhi, came out to assess a crack in my sewer line. He was professional, knowledgeable, and very courteous. He took the time to thoroughly explain my issue clearly, and answer all of my questions. I appreciated his honesty and patience during a time that has proven to be very stressful.
Had to have main sewer line replaced. Huge job-team was on time, professional, courteous & finished it all in one day. Price was reasonable & I would highly recommend them if you need a plumber!!
Johnny, who did the initial evaluation, was thorough and covered the details of replacing my water service from the main to the intake at my foundation wall. He was friendly and helpful, answering all my questions. Bryan, the work team lead on the day of the job, and the crew, worked hard and moved quickly to get…
John was great. Identified the issue, knew the cleanest and best route to the solution. Came out to evaluate the problem and ended up doing the job on the spot. Had to Open up a small piece of interior wall to replace an exterior Spigot. So clean, my wife had trouble finding the repaired piece of wall. Highly recommend these guys!
I’m so glad we found Frusco Plumbing! When we started our plumber search, we got a lot of quotes from folks who quoted us a dollar below what we knew was a high cost. These guys came in, went above and beyond the call, and way undercut everyone - and ended up with the business next door also! We’ve used them for…
Your crew were polite, respectful and knowledgeable of their craft. Was a pleasurable experience.
Anytime you have a service repair of this magnitude it’s stressful. The company is very professional. If they don’t get it right they come through totally the second time around. They explained the issues relative to the process.
Matt was great at explaining what needed to be done and had good recommendations on what to avoid the same repair in the future. He completed everything the work thoroughly yet efficiently and all three leaks (outdoor faucets and washing machine hoses) have been resolved.
I Highly recommend Bill Frusco Plumbing. Evan was friendly, professional, knowledgeable and tidy. The office staff was a pleasure to deal with as well.
I am WOW'd by the response from the Bill Frusco team! From a quick emergency response in frigid temps to the rerouting of sump pump pipes and other internal pipe work-- what a professional team who goes the extra mile. I haven't seen such professionalism in any profession in a long time.
Adam came by to inspect water that was seeping in the foundation of the basement that seemed tied to our bathroom water. He was incredibly courteous, thorough, and answered all the questions I had. He explained the root cause, showed me direct images regarding the damaged pipes we had outside, estimated the time it…
Guys came out on time and worked all day through the cold weather and didn't stop till the job was done. Very clean hard work!!!!
Adam did fantastic work he we was able to locate and unblock our drains, explained what the main issue with the system is, and showed us video footage, and gave us quotes for our water heater repair
My first time using Bill Frusco Plumbing and Heating. Chose them based on past reviews. They communicated well, were on time and they even sent me a text with a BIO on Amir, the gentleman who came out. Amir and his coworker were prompt, and explained everything they did to resolve the problem. The price for the…
Bill Frusco Plumbing representative was timely, professional and great. The team who replaced our water service were professional, thorough, very attentive to cleanup and wonderful. They worked hard and completed the work to our satisfaction. Thanks!
Had an emergency water leak and they arrived in about 30min or so. Addressed the leak issue and had to replace the entire outside line. They scheduled me for a fix took about 3 days after first call to run the new water line. (Reason it takes time is permits have to be pulled). Now have water back. Water line…
Frusco replaced the pipes in my lawn from the curb to the house. Once I called them, they handled everything, making it easy for me. Their workers always do a superior job. Thanks Frusco!
All things good and thorough. Easy to talk to and very knowledgeable!
Very professional and excellent service!
Nick P and Brian did a phenomenal job with 3 concurrent projects that had some difficult problems, all overcome by their talents and drive. Great team! Thank you Nick and Brian..
Instant service, constant communication, complete the same day and professional. Fair prices. Highly recommended.
Very good quality.
Nick P. was great, very professional and excellent service, a real pleasure to work with, I would highly recommend him!
The Team is outstanding 5 star. Very good work. Know what to do and friendly. After the job done is clean and neat. The price is very reasonable. Highly recommend. Thank you so much.
Amir was very knowledgeable and professional when explaining the repairs needed to be done. Gave several options to make the best decision for me to have the work done. Very satisfied with the price quoted. Will give another review when work is done. I'm very happy with the work that was done. Everyone from the…
Excellent job, professional they cleaned up explained everything they where doing. Showed us pictures of the problem and promptly fixed it. I would recommend them to friends and family with no problem. Thanks Bill Frusco Plumbing!
Amir was very helpful, went through very clearly to explain the issue and offer a solution.
Good
Bill Frusco Plumbing is very responsive and has a friendly and professional staff. I have mostly had a positive experience with them, except for a few occasions when scheduled times were not kept. The prices are high but they are decent and honest. You know they will take care of you.
Matt was great! He did a great job.
I have used Frusco’s for many years for various plumbing and hvac repairs and they have always gone above and beyond with their service. On this occasion, the furnace wasn’t working. Danny came right over and figured the problem out. A short time later, Mark came back with the part and fixed it up! I am grateful…
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 206 | $402–$1.6k |
| Toilet repair | 157 | $216–$585 |
| Drain cleaning | 151 | $176–$412 |
| Plumbing leak detection | 147 | $99–$687 |
| Water heater installation | 140 | $1.2k–$2.4k |
| Plumbing leak repair | 107 | $227–$988 |
| Faucet repair | 77 | $202–$659 |
| Faucet installation | 55 | $303–$670 |
