How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%95+13.4Replies to reviews 7%99+7Craft & service penalty98−0.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREBill Frusco Plumbing Heating and Air Conditioning
Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 11 water softener services · 4.9★ from 3,447 Google reviews
Report card
Percentile vs other water softener services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
Reviews for your job
Customers hired Bill Frusco Plumbing Heating and Air Conditioning for 8 kinds of job.
Bill Frusco Plumbing Heating and Air Conditioning for plumbing pipe repair
Clear ✕All 207 Google reviews tagged “Plumbing pipe repair” · showing 160
We want to thank Evan and George. Appreciate their courteous, efficient and fast service. Will certainly use your company again in the future
John R did a great job fixing my water box and main valve. He was professional and kept things quick
Grayson did a fantastic job fixing my aging furnace. He took time to make sure everything was working well and made sure I understood the repairs and how to maintain things going forward.
I had a new water heater installed by technician Ray. He also replaced a couple of shut off valves near the area of the water heater. He did an excellent job, very happy with the result. Ray fixed and worked my other plumbing issues previously. Because of his professionalism and expertise, I requested him to install…
As a homeowner, property manager and real estate agent, I have relied on Bill Frusco to provide fair pricing and exceptional customer service and work. They are incredibly thorough in explaining what needs to be done to solve whatever issue you may have. Thank you!
John R was prompt and got right to work figuring out the problem. He was polite and professional. Thank you!
Professional service. Quality work. Quick response time. Could not be happier.
First time using them for plumbing services and they were very kind and friendly from office personnel that took the initial call, to the tech that went to site to handle a leak for me. Best professional service through and through and a company that uses updated technology from text message updates and a picture of…
Matt was punctual, professional, and explained in detail the job he was doing. He left everything clean after completing the job. I’m thoroughly satisfied with his work and highly recommend this company.
Quality work and great explanation. Expensive but I suppose nowadays everything quality is.
Larry was incredibly knowledgeable, helpful, and patient helping me with a PECO gas issue. This was my first time working with Bill Frusco and I will absolutely work with them again. 10/10 service! Many thanks!
Grayson was super helpful, fixed the source of the problem quickly and efficiently.
Came out same day. Did a quick professional job. Fixed the problem caused by the dish washer installers.
All Frusco Plumbing did was sent me another one of this Phillis finest of their company, he did a fantastic job, I'm very over joyed of my wonderful experience with this company's good work. I'm pleased. Thank you.
Prompt, knowledgeable, friendly service at a reasonable price. You can't ask for more.
John has been out to my house twice, and both times he has been professional, answering all my questions and providing suggestions. He leaves the workspace very clean. I will definitely have him back for future work I need done.
Bill Frusco Plumbing has been to our house twice, and to my parent's house once. All three times we received great service. For this particular time, we had two hose bibs, a utility sink faucet and both supply lines (with shut offs), and both supply lines in the kitchen sink replaced. Matt arrived on time, worked…
Team made a big repair easy to handle. Crew came in very professional and communicated everything clearly to me. Job well done.
Matt was very respectful & treated me and my home with kindness.
Really nice people …we had a leak in the plumbing system & J. R. of Bill Frusco Plumbing came to the rescue with the best skill and knowledge ….so much appreciated! >>>———> Ishaq Deis
Great service all around. Isaiah is great with HVAC and Larry is phenomenal at plumbing. I’ve never had to deal with a company for need like this but they made it easy and do a thorough job at a reasonable price
Evan and his teammate went above and beyond to make sure that I’ve understood what was happening and what needed to be done moving forward, Moving forward it’s getting done !!!!
Rày was very helpful and left everything clean and neat.
Ray R. was very helpful, upfront and informative.
Easy to work with. Very professional.
Evan did such a fantastic job . To totally deconstruct our bathroom & recreate a awesome bathroom to enjoy for years to come. Bill Frusco Plumbing A++
Timely and friendly customer service where they fix your problems the right way and for an affordable price.
Dan was incredibly friendly, respectful and professional .He did a great job with my plumbing issue inside and outside of the house in a timely fashion. Far exceed my expectation.
Oustanding service on replacing water heater.
While John was not able to give me good news, he was still very professional about the not so good news he had to give me. He explained exactly what our issue was and how we could fix it. We were unable to get it fixed today, but plan to be in touch soon to get the job done.
John was excellent! Will definitely use this company again!
We will be forever grateful for the work you did in rescuing us for a mess left by a contractor. You did a great job!
Guys were nice proffesional and respectful
Matt was pleasant, came right out and fixed the problem. Very pleased.
I was very satisfied with the plumbing work Matt completed for me. It was a good experience. I highly recommend him.
Ray was very respectful, friendly, and knowledgeable. He repaired my kitchen pipe quickly and left the site so very clean. He was awesome.
John was great. Identified the issue, knew the cleanest and best route to the solution. Came out to evaluate the problem and ended up doing the job on the spot. Had to Open up a small piece of interior wall to replace an exterior Spigot. So clean, my wife had trouble finding the repaired piece of wall. Highly recommend these guys!
I’m so glad we found Frusco Plumbing! When we started our plumber search, we got a lot of quotes from folks who quoted us a dollar below what we knew was a high cost. These guys came in, went above and beyond the call, and way undercut everyone - and ended up with the business next door also! We’ve used them for…
John did a great job. Thank you John and Frusco Plumbing.
Grayson came back out for me again. An absolute professional and delight!
My service tech was Ray, and he did a phenomenal job replacing the tub in basement for my washer, 2 knobs, and a toilet for my upstairs bathroom! Excellent work!
Dan did a great job. Arrived when he said he would. Cleaned up when the job was done. Would definitely recommend Dan
Professional and organized company. Excellent communication. Came out quickly to assess the job and were able to complete it in one day within the week. The guys worked hard, were professional and very kind. I wish we had called sooner! Would definitely recommend this service.
Good evening on this date of Saturday march 14 2026 I acquired the services of frusco hvac and plumbing and I must say very impressed the professionalism of the contractor Mr dan portrayed I am very pleased and satisfied as new costumer and will be acquiring there services in the near future there honiest…
They were professional and did a wonderful job cleaning up.
Amir addressed our drain issue and gave us some options to deal with our old plumbing. Courteous, efficient, and cleanup was great. I will definitely consider Bill Frusco going forward.
Mark B. from Frusco did a great job replacing two steam pipes that were leaking and had caused our boiler to shut off.
This gentleman was very professional and did an efficient njob in a timely manner.
Danny was fantastic, helpful, thorough, and great to talk to! Will definitely recommend to others and call again the next time we have a need. Thank you!
Matt had to redo the work from yesterday in addition to fixing the leak at the close-off valve. He did an excellent job & cleaned up after himself.
Had Brendan and Grayson come out to remedy a stalling attic furnace with freezing condensation lines. They immediately diagnosed the problem and devised a solution (this was after 2 other companies jury-rigged solutions that didn’t last). Communication was great, pricing and work was fair and clear, and service…
Satisfied with the work, clean and professional. !!!! Of course you always wanna pay less, but everything has went up!!! lol
Attentive service, quick turnaround, and a fair price 👍
Five stars for Adam, who came out to repair two leaks on literally ten minutes notice. Professional, clean, communicative, and prompt. Very happy customer.
Nice guys! I believe every thing was done well!
My contractor was friendly, time efficient , knowledgeable, and even cleaned that floors before he left. I would use this company again
Recommended by a neighbor. I called as a new client for a frozen and busted pipe in a very difficult location under kitchen faucet that is punched out over the foundation. Evan and John Ward were excellent. Nice, clean, and got right to work. Evan took his time and came up with a plan. Several hours of hard work…
Absolutely incredible service and so professional. Completed the job all in one day that could have easily taken multiple. Thank you so much to Eugene, Brian, Ponch, Evan, Elvin, and Armodo. You guys were all amazing.
Tech was very knowledgeable, courteous and respectful. I am very pleased with the service also the tech explained everything he was doing and gave me complete answers to my questions.
Guys were great
Very quick to respond, professional, talented and very personable. The guys are friendly and are the only ones we will call for services.
Jeff was great. Got things done quickly and explained what he had done.
Scheduling was easy, updates on timing were provided, and John found the issue quickly and explained everything clearly. Strong recommend for plumbers in Philly!
Danny was so great to work with. He was easy to brainstorm our HVAC questions with as well as very knowledgeable. He made the estimate process super easy and was very thorough while inspecting the plumbing and hvac system.
Grayson has provided excellent and was very informative on resolving my oil burner issue. He is respectful, and helpful. Update: Mark, Greyson, and John. B has been very supportive and helpful folks. They attend to my heater issues and resolved it. I will definitely would reach out to any them for any issues…
Service was prompt, and the technician was polite & friendly. I would call Bill Frusco Plumbing again.
Excellent experience with Adam super helpful, knowledgeable, super clean and provided all the necessary information so we could make the prosper decision.
I am WOW'd by the response from the Bill Frusco team! From a quick emergency response in frigid temps to the rerouting of sump pump pipes and other internal pipe work-- what a professional team who goes the extra mile. I haven't seen such professionalism in any profession in a long time.
Evan was so efficient, friendly, and knowledgeable. It was immediately clear that he’s trustworthy and absolutely knows what he is doing. We’ll be having him back to replace fixtures in the bathroom.
Amir was very nice and professional
Did good job trying to open line
Your technician efficiently replaced the glass tubing and successfully flushed the furnace and demonstrated how we can do the same.
Isaiah was thorough and prompt!! Very good work and Detailed explanation.
Very professional organization! Reliable and reasonable. i wouldn’t hesitate use them again
Ok. Had a leak in the bathroom that caused some damage to living room ceiling. Was a bit wary but called Frusco who I used before. The boss, Bill, came over to give an estimate. Kind of a shock but I have to say, after seeing the pipes that came out, I'm glad I got it done. The two guys that are doing the work, EVAN…
They were able to assess our problem and fix it within 24 hours! Great service. Wonderful workers. Super pleased with this company.
Expeditious service. Success.
Very through. Pleasant plumber .
Courteous home visit Plumber assessed needed materials Geiven cost of job Materials available to complete service right away
Jeff was knowledgeable, professional. And friendly. The job turned out to be bigger than I wanted it to be, but was necessary.
Jeff did a great job, he was polite and knowledgeable. He was able to find the root cause of no hot water in my bathroom and quickly fixed the issue. He also added a new diverter with all the assemblies. Thanks Jeff!!
Straight forward, respectful, knowledgeable and quotes fair prices. The quality of work was also great. Thanks John.
Had a leak under the sink, called at 8am and Jeff was here at 12:30pm. Diagnosed the issue and replaced the parts in half an hour. Kind and courteous, explained the work, and took pics for warranty purposes. Would use again.
Junior from Frusco Plumbing went above and beyond to help me resolve this problem. He answered my calls and text messages when he did not have to. Junior is an asset to Frusco and I thank him very much.
Ray was knowledgeable, provided great customer service & efficient service. Also an Eagles Fan 🦅🏈, which goes a long way. Great experience overall and my utility sink, faucet & PVC sweep are exceptional.
John B did a great job. He was prompt, courteous and professional.
Found a leaky valve in my basement and called Bill Frusco. The young lady I spoke with on the phone was helpful and pleasant. They sent Jack and Kevin right out to take care of the issue and they did a magnificent job in a very short time. That pleased me and my dogs.
Job well done!!!
Jack & Eugene did a great job. I am so happy with the sink & faucet installation and the other updates. AAA+++
Had an emergency water leak and they arrived in about 30min or so. Addressed the leak issue and had to replace the entire outside line. They scheduled me for a fix took about 3 days after first call to run the new water line. (Reason it takes time is permits have to be pulled). Now have water back. Water line…
Brendan was great. He was professional and got the work done quickly and well.
Amir was good and told me the pipe was broke in my outside drain. He was friendly and said he would email me an estimate of what it would cost to fix.
Evan, the technician is fantastic. Very knowledgeable, thorough, transparent, and pleasant to deal with. Frusco Plumbing is super responsive and always gets to us quickly, and on time. 5 stars ! Bill Frusco plumbing second to none in customer service. And technicians are top-notch. Saved us from this heat wave!…
Amir did a great job! I will definitely be calling again in the near future.
They work very professionally and clean. Once they were done , they cleaned up the entire space.
Amir was outstanding 👌🏿 !
Bill Frusco plumbing is always able to repair our plumbing needs to get us back to good. Matt was super helpful.
Everything was great about my experience with Bill Frusco Plumbing. This is my second time using their services and again all ran smoothly. The technician Evan was courteous and professional and i was pleased with the final result.
Prompt, professional and polite demeanor, great workmanship
Louise has helped me out a few times and is always pleasant and professional. BF always sends good crews.
I noticed a leak under my sink on a Sunday afternoon. Frank came out within an hour after calling identified the problem and fixed it. As always professional and friendly. Thank you.
Nick P. was the technician sent. If there was a rating higher than five stars, he would get it. I explained why I had called for service and he did a thorough examination of my home from top to bottom. He showed me every existing problem that he had located. He promptly got to work, and I was very satisfied with the…
Great job, professional answered all my questions and very nice men !!
Dan came to my home to clean my heater, on time, knowledgeable, patient, understanding, and very nice, thanks Dan. I would def recommend Frusco plumbing and especially Dan!!!!!! Great work Dan, and thsnks for all you do!
Nick gave us great service. Very professional. A pleasure to have in our home.
Matt was efficient. He diagnosed the problem, figured out a solution and went to work. He kept me informed through the day. 10 out of 10!
Technician showed up promptly and solved the problem
I had a pipe start leaking in my bathroom downstairs over night called Frusco in the morning and someone was here in just a couple of hours I have used them many times for all different plumbing reasons and all of their Tech's are very friendly and professional.
The work was done very efficiently and quickly.
Matt did a great job with my main water line replacement. He also gave me an on the spot estimate for my shower faucet, and he fixed that, too. Highly recommend!
Great job Jim. Thanks for your service. Thank you,
Matt was extremely professional and did his work in a confident and efficient manner. He explained all that he was doing and always asked if I had additional questions that needed to be addressed. I would recommend him to anyone needing plumbing service.
Nick & Jeff were Excellent In everything they did. Could not say enough good things about the install and service provided.
Amir and Eddie were courteous and efficient and completed the job quickly.
Very happy wit the work nik did highly recommend
The team that came out did a great job. Everything is working perfectly and looks good.
Nick P and his associate was very professional and respectful. My floors were covered to protect them. He showed me every thing that was replaced and I am truly satisfied. I would recommend them for all plumbing jobs needed.
Matt was a great technician. Professional and a great personality. His work was detailed and his skill set was impressive. He explained everything and took the time to check in with me on the phone to explain what he found. Cleamed up after the project. Admirable!!! I will ask for him again and again. Thanks
Matt and Alex were at my house promptly and they were very professional. Dan and assistant did a great repair.
Nick P was excellent. Very professional and committed to doing the job right.
Matt did a great job! Very professional and explained everything.
The plumbing job was not simple, however, Amir was friendly and professional.
He was extremely Polite and accurate would use him again
Extremely pleased with the work done. I’ve used them before which is why I keep coming back.
The Crew arrived on time, was courteous and willing to answer my questions while walking me through the work that needed to be done. They finished in a timely manner and cleaned up the work area far beyond my expectations.
Had John R. Come to the house and the problem was fixed in 20 minutes. He was professional and friendly.
Old drain pipes removed and new ones installed. Nice clean job by professionals
Definitely spent more than I expected/wanted but the job was done well, quickly and thoroughly. I'm beyond happy with the service we got! Great job Matt
Mark and Dan were on time, professional, efficient and friendly. Will use this company again.
Crew showed up on time. Didi a good job, and cleaned up well. What more can you ask for.
Luis rectified our problem on a short time. An example of why you should always call a professional
Very professional and excellent service!
Matt was awesome. He was prompt, courteous and respectful. If I have any other plumbing work done I hope Bill send him. Overall Bill Fusco plumbing has treated me as if they knew me for years. Highly recommended.
Discovered a leak in the laundry room on Saturday that required shutting the Main off to the house. Called Bill Frusco Plumbing and a specialist put me in touch with their On Call Technician, Danny. I explained the situation, he provided some professional advice, and we agreed he would come first thing on Sunday. I…
On time clean and professional friendly and efficient
Dan was very professional and knowledgeable. Answered all of my questions and fixed my leak quickly and cleanly. Would highly recommend.
Both Dan and Frankie were wonderful! They were very personable and knowledgeable. I called in Friday morning and requested an appointment for Saturday morning... Bill Frusco Plumbing was able to schedule us in one day!
They were able to come the same day I called. They fixed the leaky valve in less than one hour. The technician was clean and neat and the work was done properly. I would definitely use them again.
The company called and text me a service person Joe was on the way .They are professional pleasant and Joe was very good at explaining and taking care of the problem. My family and I was very satisfied with the experience.
We had an emergency at 7pm on a Sunday night. Joe was out within 20 minutes and was able to fix our problem. Was happy with the responsiveness.
Mr. Joe was awesome and professional. Not to mention the people I talked to on the phone. Everyone was very friendly, helpful, and professional. Will definitely use this company again. Came out in a timely manner. They called and texted to let me know someone is on the way. The whole experience was fantastic.
Very good service provided. Everything works now.
Joe and Eugenio arrived on time. They were personable and professional. They accomplished their job promptly and showed me the work they had done. We were very pleased with Bill Frusco Plumbing. We have used them before an they will be our go-to plumbers in the future.
He was great polite respectful. Would recommend him.
Very good quality.
Nick P. was great, very professional and excellent service, a real pleasure to work with, I would highly recommend him!
Great job!
Excellent job, professional they cleaned up explained everything they where doing. Showed us pictures of the problem and promptly fixed it. I would recommend them to friends and family with no problem. Thanks Bill Frusco Plumbing!
Billy came to service my air conditioner yesterday which had been on the blink. He was very knowledgeable, courteous, and professional. He diagnosed what he believed the problem to be. So the work was going to be completed the following day. I was told by Bill that it would be either him or Danny who would be coming…
Called yesterday they came out today they kept in contact with me.. Amir was my repair guy he let me know every step he was doing Thank you
Very professional I would recommend company.
Nick came to my house on time. He behaved in a professional manner. He listened attentively as I explained about the water leak coming from my downstairs archway ceiling. I thought it stemmed from my shower, but Nick discovered the leak came from the pipes under the bathroom sink. He made repairs without a problem.…
Joe was very professional. He fixed our kitchen sink with ease and even answered questions about another project we had planned, of which we will gladly hire him for again in the future.
Joe was great. Really helpful
Excavation work in the garage to replace old pipes. Very pleased with the work that was completed.
Dan did a great job. Professional, respectful of property, and helpful with providing me with an estimate for a future project.I would request him again.
5 Star rating for Nick my service technician and Brandon the first team for my plumbing repair on pipes leading to my sewer line. Then we needed more help on the job, so Izzy and Eugene joined to help correct the plumbing pipes from the kitchen. I give them a 5 Star rating, too. They install a saniflo pump and other…
Very responsive AND responsible staff! I enjoyed working with them. The office staff and the technicians were great!
Jim was very professional and efficient.
Jimmy was the best! Everybody was very efficient and polite. I would definitely use them again
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 206 | $402–$1.6k |
| Toilet repair | 157 | $216–$585 |
| Drain cleaning | 151 | $176–$412 |
| Plumbing leak detection | 147 | $99–$687 |
| Water heater installation | 140 | $1.2k–$2.4k |
| Plumbing leak repair | 107 | $227–$988 |
| Faucet repair | 77 | $202–$659 |
| Faucet installation | 55 | $303–$670 |
