Experts Reviews · Company report
Bill Frusco Plumbing Heating and Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%95+13.4Replies to reviews 7%99+7Craft & service penalty98−0.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Bill Frusco Plumbing Heating and Air Conditioning

Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 11 water softener services · 4.9★ from 3,447 Google reviews

Report card

Percentile vs other water softener services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bill Frusco Plumbing Heating and Air Conditioning is better than 93% of water softener services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bill Frusco Plumbing Heating and Air Conditioning is better than 95% of water softener services.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bill Frusco Plumbing Heating and Air Conditioning is better than 98% of water softener services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bill Frusco Plumbing Heating and Air Conditioning is better than 95% of water softener services.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bill Frusco Plumbing Heating and Air Conditioning is better than 100% of water softener services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bill Frusco Plumbing Heating and Air Conditioning is better than 99% of water softener services.A
99

Reviews for your job

Customers hired Bill Frusco Plumbing Heating and Air Conditioning for 8 kinds of job.

Bill Frusco Plumbing Heating and Air Conditioning for sewer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.33
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.1k–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 33 Google reviews tagged “Sewer repair” · showing 20

Robert5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Amir was very polite, understanding and professional. Highly recommended

Sewer cleaningSewer repair
Marietta9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I am so very pleased with both Matt and Mateo's work. They worked well together to get the job done. I needed a soil pipe replaced and they did a great job replacing it. I would recommend Frusco Plumbing to anyone searching for a good and reliable plumber. Also, the cost of this repair was fair and reasonable. Thank you.🌟🌟🌟🌟🌟

Paid $1,800–2,000Great priceSewer repair
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Evan was extremely knowledgeable, friendly, courteous and professional. He seemed very much dedicated to doing meticulous work.

Paid $2,000+Reasonable priceSewer repair
Cynthia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Evan and George were efficient, polite and quite knowledgeable. They were prompt and went out of their way to be sure we were satisfied with the job. Would highly recommend.

Paid $2,000+Reasonable priceSewer repair
Beth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Bill Frusco Plumbing has been wonderful from the beginning. Great communication and great technicians with and clear explanations of what their initial inspection showed, along with a fair price estimate. Evan and Greg replaced a broken 10 foot sewer line today and took care of all the related work that was…

Paid $2,000+Great priceDrain cleaningSewer repair
Tonya3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Technician Mekhi, came out to assess a crack in my sewer line. He was professional, knowledgeable, and very courteous. He took the time to thoroughly explain my issue clearly, and answer all of my questions. I appreciated his honesty and patience during a time that has proven to be very stressful.

Outdoor plumbing system repairSewer repair
ElenaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I’m so glad we found Frusco Plumbing! When we started our plumber search, we got a lot of quotes from folks who quoted us a dollar below what we knew was a high cost. These guys came in, went above and beyond the call, and way undercut everyone - and ended up with the business next door also! We’ve used them for…

Paid $1,000+Great pricePlumbing pipe repairSewer cleaningOutdoor plumbing system repair
Joe7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Amir is cool and a hard worker. Knows his stuff too. Did everything we asked him to do to try and buy us some time before replacing our crumbling, root invaded drain pipe. Through persistence, he managed to clear the line enough for us to have some flow out of the house and not all of it running unto our…

Water heater installationSewer repairSewer cleaning+ Responsiveness+ Punctuality+ Quality
Elizabeth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

The entire crew did a fabulous job. We were shocked by how fast they were, and they were extremely clean. I would highly recommend them!!

Paid $1,000+Reasonable priceDrain cleaningSewer repairPlumbing leak repair
Kenneth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Adam did fantastic work he we was able to locate and unblock our drains, explained what the main issue with the system is, and showed us video footage, and gave us quotes for our water heater repair

Paid $100–200Sewer cleaningOutdoor plumbing system repairSewer repair
KimberlyLocal Guide · 102 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Highly recommend Bill Frusco for sewer line replacement in Philly. They were professional, responsive, reasonably priced and got the job done well. I will continue to rely on them for plumbing needs.

Paid $1,000+Reasonable priceSewer repair
Gabrielle6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I called to schedule an appointment for servicing my kitchen plumbing. John B. arrived right on time and quickly identified the issues. He explained everything to me and showed it as well. Fixed it quickly and thoroughly. Would recommend!

Paid $600–700Reasonable priceGarbage disposal installationDrain cleaningSewer cleaning
Emilie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had a pretty bad clog in our house, and Evan came to the rescue (on a Sunday)! He was incredible—friendly, professional, and so thorough. He made the entire fix feel seamless, walking us through what he was doing at every step so we understood exactly what was going on. It’s rare to find someone who’s both great…

Paid $100–200Great priceDrain cleaningSewer repairPlumbing leak repair
EdwardLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Had an emergency water leak and they arrived in about 30min or so. Addressed the leak issue and had to replace the entire outside line. They scheduled me for a fix took about 3 days after first call to run the new water line. (Reason it takes time is permits have to be pulled). Now have water back. Water line…

Paid $1,000+Reasonable pricePlumbing pipe repairOutdoor plumbing system repairSewer repair
Edward2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

So far this company has been stellar. They are prompt to return phone calls and their technicians are professional. Gary, John and Amir did an excellent job.

Reasonable priceSewer repair
RobertLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Amir was was polite and explained what was the cause of the problem and fixed it in a timely manner

Sewer repair+ Punctuality+ Quality+ Professionalism
GarvinLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Technicians all did a great job and quickly thanks

Sewer repair+ Responsiveness+ Punctuality+ Quality
Frank3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Old drain pipes removed and new ones installed. Nice clean job by professionals

Plumbing pipe repairSewer repairSewer cleaning+ Professionalism
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Matt arrived on time to repair toilet leak from flange area. As he was investigating, he found other issues that needed to be addressed immediately and pointed them out to me. All three areas of work were performed in less than 5 hours.

Plumbing leak repairSewer repairToilet repair+ Responsiveness+ Punctuality+ Quality
Carl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional and very experienced guy I would recommend his professional services and give him 5stars

Faucet installationFaucet repairSewer repair+ Responsiveness+ Punctuality+ Quality

Show more sewer repair reviews (13 more) →

Price

$630+16% vs typical water softener services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 66%Overpriced 3%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair206$402–$1.6k
Toilet repair157$216–$585
Drain cleaning151$176–$412
Plumbing leak detection147$99–$687
Water heater installation140$1.2k–$2.4k
Plumbing leak repair107$227–$988
Faucet repair77$202–$659
Faucet installation55$303–$670

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