Experts Reviews · Company report
Bill Frusco Plumbing Heating and Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%95+13.4Replies to reviews 7%99+7Craft & service penalty98−0.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Bill Frusco Plumbing Heating and Air Conditioning

Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 11 water softener services · 4.9★ from 3,447 Google reviews

Report card

Percentile vs other water softener services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bill Frusco Plumbing Heating and Air Conditioning is better than 93% of water softener services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bill Frusco Plumbing Heating and Air Conditioning is better than 95% of water softener services.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bill Frusco Plumbing Heating and Air Conditioning is better than 98% of water softener services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bill Frusco Plumbing Heating and Air Conditioning is better than 95% of water softener services.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bill Frusco Plumbing Heating and Air Conditioning is better than 100% of water softener services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bill Frusco Plumbing Heating and Air Conditioning is better than 99% of water softener services.A
99

Reviews for your job

Customers hired Bill Frusco Plumbing Heating and Air Conditioning for 8 kinds of job.

Bill Frusco Plumbing Heating and Air Conditioning for shower installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Shower installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Shower installation”

Lina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★

Good

Paid $600–800Not sureShower installationFaucet installation
DavidLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Evan did such a fantastic job . To totally deconstruct our bathroom & recreate a awesome bathroom to enjoy for years to come. Bill Frusco Plumbing A++

Customer photo from David's review
Paid $1,000+Reasonable priceToilet repairShower installationPlumbing leak detection
Tony5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Evan was awesome! Highly recommend going with Bill Frusco for your plumbing and HVAC needs.

Shower installation
Nancy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Jeff was very professional, answered all my wuestions and was informative. he will be doing work in the future

Paid $1,000+Reasonable priceWater heater installationWater tank installation+ Responsiveness+ Punctuality+ Quality
Erika5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Jeff was fantastic! I appreciated his time in explaining things to me. Super nice! Would highly recommend!!

Paid $600–700Reasonable priceToilet repairShower installation
Philicia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Evan and Shawn were did a great job explaining the materials and process required to complete the job. Quick service and clean up.

Shower installation
Jordan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great job!

Shower installation
O4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jeff did a great job, he was polite and knowledgeable. He was able to find the root cause of no hot water in my bathroom and quickly fixed the issue. He also added a new diverter with all the assemblies. Thanks Jeff!!

Paid $1,000+Not sureShower installationPlumbing pipe repair
BillLocal Guide · 447 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very professional Would highly recommend this co

Shower installation
M2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

they actually did the work when they said they were going to do it and they did a great job.

Paid $1,000+Reasonable priceShower installation
Rachel9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Nick was great! Fixed all of my plumbing problems, explained everything great and had a wonderful attitude! Will be calling bill Fusco and requesting Nick for any future plumbing!

Shower installationWater heater installation+ Responsiveness+ Punctuality+ Quality
Jameille6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Nick P and his associate was very professional and respectful. My floors were covered to protect them. He showed me every thing that was replaced and I am truly satisfied. I would recommend them for all plumbing jobs needed.

Faucet installationShower installationFaucet repair+ Responsiveness+ Punctuality+ Quality
Norman2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Both technician was very good at their job . Carlos and luis

Faucet installationShower installationFaucet repair+ Responsiveness+ Punctuality+ Quality
AlyssaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Matt and Eugene were fabulous on site. Left it clean and tidy each day. We're great communicators. Absolutely stella.

Faucet installationShower installationToilet installation+ Responsiveness+ Punctuality+ Quality
GlorlaLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

On time clean and professional friendly and efficient

Plumbing leak detectionFaucet installationShower installation+ Professionalism
Sarah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have used Frusco’s for many years for various plumbing and hvac repairs and they have always gone above and beyond with their service. On this occasion, the furnace wasn’t working. Danny came right over and figured the problem out. A short time later, Mark came back with the part and fixed it up! I am grateful…

Shower installationToilet installationOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
RJ2 years ago★★★★★

Rating only, no written review.

Shower installation+ Quality+ Professionalism
Amelia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Shower installationToilet repair+ Punctuality+ Quality+ Professionalism

Price

$630+16% vs typical water softener services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 66%Overpriced 3%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair206$402–$1.6k
Toilet repair157$216–$585
Drain cleaning151$176–$412
Plumbing leak detection147$99–$687
Water heater installation140$1.2k–$2.4k
Plumbing leak repair107$227–$988
Faucet repair77$202–$659
Faucet installation55$303–$670

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