Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Bill Frusco Plumbing Heating and Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%95+13.4Replies to reviews 7%99+7Craft & service penalty98−0.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Bill Frusco Plumbing Heating and Air Conditioning

Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 11 water softener services · 4.9★ from 3,447 Google reviews

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Report card

Percentile vs other water softener services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bill Frusco Plumbing Heating and Air Conditioning is better than 93% of water softener services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bill Frusco Plumbing Heating and Air Conditioning is better than 95% of water softener services.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bill Frusco Plumbing Heating and Air Conditioning is better than 98% of water softener services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bill Frusco Plumbing Heating and Air Conditioning is better than 95% of water softener services.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bill Frusco Plumbing Heating and Air Conditioning is better than 100% of water softener services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bill Frusco Plumbing Heating and Air Conditioning is better than 99% of water softener services.A
99

Reviews for your job

Customers hired Bill Frusco Plumbing Heating and Air Conditioning for 8 kinds of job.

Bill Frusco Plumbing Heating and Air Conditioning for sump pump installation

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Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Sump pump installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.67%

All 11 Google reviews tagged “Sump pump installation”

DianaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brendan was great, such a nice guy! We have used Bill Frusco many times over the past several years and will be using them to change out our sump pump. We were in a pinch right around the holidays last year and they gave us a very fair price to change out our hot water. We use this place regularly for maintenance. They are honest, hard working folks!

Great priceWater heater installationSump pump repairSump pump installation
Douglas1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I found my sump pump was not functioning early Saturday morning and Frusco plumbing came out within 2 hours. They got my sump pump operational and then scheduled a full replacement of the old sump pump the following Tuesday. The process was simple and easy. Ray, the technician was efficient and very helpful. They…

Paid $1,000+Reasonable priceSump pump installation
wallyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very responsive, Joe was very knowledgeable , polite and professional. Very thorough!

OverpricedDrain cleaningFaucet installationSump pump installation+ Quality+ Value
Jose1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great job Jim. Thanks for your service. Thank you,

Plumbing pipe repairSump pump installationService not listed
Julie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Matt was a great technician. Professional and a great personality. His work was detailed and his skill set was impressive. He explained everything and took the time to check in with me on the phone to explain what he found. Cleamed up after the project. Admirable!!! I will ask for him again and again. Thanks

Plumbing pipe repairSump pump installationSump pump repair+ Responsiveness+ Punctuality+ Quality
Elizabeth5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They fixed my basement clog same day service. They also helped me relight my water heater pilot light free of charge.

Sump pump installationDrain cleaning+ Responsiveness+ Punctuality+ Quality
Joseph7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Nick P and Brian did a phenomenal job with 3 concurrent projects that had some difficult problems, all overcome by their talents and drive. Great team! Thank you Nick and Brian..

Faucet installationFaucet repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our sump pump broke during a really bad storm and we got 3 inches of water in our basement. John arrived quickly and was able to get the sump pump working within minutes. He was very professional and courteous. Thanks to his quick arrival we were able to resolve a very challenging situation quickly.

Sump pump installationSump pump repair+ Responsiveness+ Punctuality+ Quality
Anna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

John was very professional and completed the job quickly. A great sense of relief having a brand new sump pump installed

Sump pump installation+ Responsiveness+ Punctuality+ Professionalism
Megan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

10 out 10! Matt was great. Frusco Plumbing is excellent; great service & pricing every time. Thank you!

Faucet installationWater heater installationToilet repair+ Responsiveness+ Punctuality+ Quality
Peg10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Couldn’t ask for more. Service scheduled for next day after my call. Staff friendly. Joe was on time and professional. Sink drain pipes replaced and new pump installed. Everything done quickly and neatly. Joe’s attitude was the best. He is not only skilled at what he does but he is upbeat and happy. Totally made my day!

Plumbing pipe repairSump pump installation+ Responsiveness+ Punctuality+ Quality

Price

$630+16% vs typical water softener services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 66%Overpriced 3%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair206$402–$1.6k
Toilet repair157$216–$585
Drain cleaning151$176–$412
Plumbing leak detection147$99–$687
Water heater installation140$1.2k–$2.4k
Plumbing leak repair107$227–$988
Faucet repair77$202–$659
Faucet installation55$303–$670

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