How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%95+13.4Replies to reviews 7%99+7Craft & service penalty98−0.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREBill Frusco Plumbing Heating and Air Conditioning
Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 11 water softener services · 4.9★ from 3,447 Google reviews
Report card
Percentile vs other water softener services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
Reviews for your job
Customers hired Bill Frusco Plumbing Heating and Air Conditioning for 8 kinds of job.
Bill Frusco Plumbing Heating and Air Conditioning for toilet repair
Clear ✕All 157 Google reviews tagged “Toilet repair” · showing 120
We want to thank Evan and George. Appreciate their courteous, efficient and fast service. Will certainly use your company again in the future
Service was excellent and will be using this team again! Thank you so much!!! Highly recommend!!
found the leak
Extremely professional and easy. They came provided estimate and completed the repair within 90 minutes. Highly recommend
Amir was very professional and very personable. When he originally came to repair the toilet, he explained in depth what could be done and then wh.at he suggested. As my husband is still in rehab for his broken hip, I put him on speaker phone so Amir could speak with him. The past service people we had down other…
Grayson was amazing and explained in detail all the work that needed to be done. Thank you Grayson for all your thorough work. I also had John B come out and make the repairs he did a fabulous job on our toilet and sink trap under my kitchen sink. Thank you guys.
Responsive but supremely expensive. Automate phone mentioned quote which was 1/3rd of what the plumber quoted when he arrived. Suggest to price check with an actual person as their automated AI response is inaccurate.
From the very first phone call until the service person walked out the door, the entire experience was flawless. Everyone I interacted with was friendly, smiling, and genuinely happy to help. They know exactly what they’re doing, quickly got to the bottom of my leak, and fixed it perfectly. Finding a company that…
Knowledgeable
Technician gave me alternative options And pricing which I liked and was very friendly and personable.
Luis and his partner were extremely professional, explaining the whole process in detail We call Frusco plumbing because his workers are always great.... Sept 20th..,this is the second time we were lucky to have Luis and his partner do our service call...they are polite very professional men and we thank them so…
Called Frusco for an issue with my toilet. Matt persevered tracking down the part he needed to do the repair. He was pleasant, mannerly and professional. He also explained each step he was taking which I appreciated.
Matt was punctual, professional, and explained in detail the job he was doing. He left everything clean after completing the job. I’m thoroughly satisfied with his work and highly recommend this company.
JR was responsive, skilled and patient with my questions, providing me with information which guided my decisions.
Good customer service and transparency of the issues and next steps. Excellent work and cleaned up after.
Prompt, knowledgeable, friendly service at a reasonable price. You can't ask for more.
Had the pleasure of meeting Larry, very informative, professional and personable.Larry has one motor " non-stop". As soon as one thing was done it was immediately onto the next. I even offered to clean up so he could just get a break. His response " sorry it's part of the job". That to me is someone that takes pride…
I am very satisfied of the person who came and work for my clog.he is very respectful and very accommodating.
John B. Did a fantastic job. Very polite and respectful, and worked quickly to get the job done right. Highly recommended.
John was timely and professional. He gave me several recommendations before making my final decision with the leaking toilet. I would highly recommend John from Bill Frusco Plumbing, Heating & Air Conditioning. I was very pleased with the service received!
Incredibly fast service, same day. All issues corrected within an hour. Fair pricing. I think this is my third time using Frusco and I will continue to call them first.
Katie at the office was very professional and helpful. Larry was the plumber and he was excellent. He fixed a botched up job on my toilet shut off valve that another plumber did under my home warranty. Larry was on time, answered my questions and listened to my concerns. He did a very nice and professional job. I…
The experience was great the technician was beyond experienced and did a great job
Evan did such a fantastic job . To totally deconstruct our bathroom & recreate a awesome bathroom to enjoy for years to come. Bill Frusco Plumbing A++
Tech was very pleasant, polite, cleaned up work area completely
Danny did a great job replacing flapper and fill valve on toliet and explained everything to me.
This plumbing company is Exceptional!! Very professional and prompt service provided from the staff and technicians. The technicians explained the problem and answered all of the customer's questions before doing the work. Then technician and customer looked at finished work before sign off of payment. Very Highly Recommend This Company.
I love Bill Frusco Plumbing and Heating ( Air Conditioning ) I gave his contact to all of my real estate clients. My hot water tank burst , they were in 24 hrs , installed , cleaned up and was so amazing. Thank you so much !!!
Amir was great. He was personable and, more importantly, knowledgeable.
Matt was great reasonable price I’m going to do it
Amir arrived at my home and was very professional from the start. He was able to diagnose the issue with my shower immediately and helped schedule a future date for installation along with annother 2 issues I had. Overall, quick and wonderful service. I would recommend to others! Ray and Makhai followed up with the…
Wow. Three years and every season we have issues with our AC wall splits. Grayson and Chris spent an entire 12 hour day fixing the entire thing. I could not believe their focus and commitment to our family. Never saw anything like this work ethic. Very impressed.
Do not be fooled by all the positive reviews! They charge you $50 to even look at the problem. They first send out a smooth talking sales guy (Brendan) to make the problem seem more difficult than it is. I needed a leaking toilet valve that goes from the toilet into the wall and they charged $445 for the repair.…
Brendan did a great job. He was very pleasant.
My service tech was Ray, and he did a phenomenal job replacing the tub in basement for my washer, 2 knobs, and a toilet for my upstairs bathroom! Excellent work!
Got great work from both Evan and Anthony on my new toilet installs. My building has wild regulations and prerequisites needed by plumbers to do work here, and they navigated around those and did great, quick, professional work. Thanks guys!
John , always does a great job.
I really enjoyed talking with Evan; He was patient, understanding and informative. When the job was completed I was impressed with how professional the job looked. This job, done by Bill Frusco, Plumbing, Heating and Air Conditioning went exceedingly and above my expectation. Thank you for a job well Evan!
I will say that I waited a long time (an hour past the time slot I was expecting) for the plumber to arrive but when he did he was quick and very neat taking care of the problem with my toilet. Thank you so much! (Also, I need to get one of my kids to go to trade school, having a good plumber come to the house is not cheap but it’s worth it!
Easy scheduling, good communication and great service with a tricky toilet valve
Great job Evan!! Very knowledgeable, friendly and great work!
Did a great job, in and out in 10 minutes
Excellent workmanship and professional technician. Exceeded my expectations !!!!
Adam was very nice and communicated well. Would call again in future
Scheduling was easy. They were able to send me a plumber within the hour. John was great! Clean, knowledgeable, and professional. He assessed everything very thoroughly and provided a remedy. Would definitely use them again, and request John returns!
Adam, did great job unclogging the toilet.
Satisfied with the work, clean and professional. !!!! Of course you always wanna pay less, but everything has went up!!! lol
Adam was very professional and handled our issues with humor too. Would definitely recommend him.
Adam did a good job installing my father's toilet. would recommend reaching out to the company for services.
Amazing work he was able to diagnose and give me an amazing price for the job!
Very professional company. They answered the phone when I called and made an appointment for me the next day. The technician was on time, polite and took care of the problem at a reasonable cost. I will definitely use the company for any future plumbing needs.
Great professional service. Job details were fully explained BEFORE service. Invoice was exactly as quoted.
Service was top notch and Jack the technician was quick on the job. Would highly recommend using them if you want the job to be done the right way
I called Frusco Plumbing after being referred by a friend and was surprised to have them schedule the same day for a water leak problem. Sean was my technician and arrived when promised. He was so professional and answered all my questions. It was a pleasure dealing with him.
Water leaking from bottom of toilet. Bad flange. Called office at 2pm. Technician was there within the hour. Flange was replaced, leak stopped and tech was done within an hour. Brandon was friendly, professional and efficient. Thank you for your promptness and for fixing the leak. I highly recommend Fusco Plumbing.
Jeff was fantastic! I appreciated his time in explaining things to me. Super nice! Would highly recommend!!
Excellent job installing my new toilet. Arrived on time, worked efficiently, and left everything clean and spotless. The toilet works perfectly. Very professional and highly recommended. Thanks Adam!
Fast, efficient, friendly.
Excellent experience with Adam super helpful, knowledgeable, super clean and provided all the necessary information so we could make the prosper decision.
Really nice and accommodating every time I work with them.
Worked with plumber “Jack”. He was incredibly professional, prompt and efficient. He wore covers on his shoes to keep the rugs from getting messy. Was tidy and made sure to clean up after the work was complete. Jack was straight forward and honest. Couldn’t have asked for a better experience.
John came out and did a great job. Very professional, thorough and worked quickly. Would definitely use these guys again.
Courtesy, knowledge and addressed all questions.
Did good job trying to open line
Called for toilet clog/repair. John and Sean were here in no time. John explained what the problem was or could be. They snaked the toilet and all is good. I also asked for quotes on switching out the existing faucets for sink and tub. John explained all the work that would need to be done and gave options for me to…
We received a prompt reply to our inquiry and someone came to our house in under 24 hours. Brendan did a great job. He was very polite, explained the situation and quickly did the job. I plan to use Bill Frusco Plumbing in the future when something comes up and would recommend them.
Called this morning and Evan came in the afternoon to fix the problem. He was courteous and extremely neat in the work area.
John came out, and fixed the issue within maybe 10 minutes. He explained what caused the problem so to avoid this problem again. Everything is working as it should again. My only issue was price being $99.00was bit higher than I would have expected for such a quick job . Otherwise I am very satisfied. 😁
Ok. Had a leak in the bathroom that caused some damage to living room ceiling. Was a bit wary but called Frusco who I used before. The boss, Bill, came over to give an estimate. Kind of a shock but I have to say, after seeing the pipes that came out, I'm glad I got it done. The two guys that are doing the work, EVAN…
They were able to assess our problem and fix it within 24 hours! Great service. Wonderful workers. Super pleased with this company.
Jeff came into our salon to fix a faulty flap on our toilet and he was awesome! He was thorough, efficient, clean and friendly! He answered all of our questions, too. Highly recommend!
He was very good at what he do
Ray was extremely helpful and walked me through each process which I appreciate as a homeowner!
Bill Frusco always does a great job! Jack showed up to install a new toilet. He was very friendly and professional. I am so pleased with the work that was done.
Jack installed a fill valve for a noisy toilet. Appointment was quick to schedule and even quicker to complete. Will definitely use again.
Great service
Brandon came out to replace our toilet that was leaking. He was very knowledgeable in all aspects of the problem and answered any questions that we had. Very pleasant experience. Would highly recommend him.
Amazing quick and valuable work. Amir was right on the issue and I should have listened to him earlier. But he fixed the issue despite my wrong ideas lol.
Prompt, pleasant and respectful. Luis was confident recognizing the problem and quickly fixed where the water leak was coming from. He is an asset to your staff.
Isaiah bydid a great job, very courteous, kind and professional. I would recommend you folks to anyone. Also really appreciated the quick response and decent price for the job well done. God bless you and your business. Thank you
Jeff was very professional and thorough
Shout out to Evan for all his help with our toilet today! We got a message when Evan was on his way (which included a company headshot to confirm who is coming - nice touch!) and he showed up right on time. He gave us a quick assessment of what the problem could be, along with some worst-case scenarios, just so we…
Super fast, nice, and professional. Was very happy with the experience and will use them again. Pricing was comparable to others in the area. Not the cheapest but also not the most expensive. Most importantly the services was GREAT and they stand by their work which carries a lot of weight!
Luis was great! Super friendly and fast! We were back up and running in no time!
John B did a nice job & was very pleasant.
Came same day- fast and kind!! Thank you John!
John was fantastic, knowledgeable and friendly. He identified the problem quickly and fixed it even quicker. I really appreciate the honesty and the options he provided. I highly recommend John.
I had an issue with my toilet running. Luis did a great job! He was courteous and pleasant. He diagnosed my problem quickly, had the parts on his truck and had the toilet working properly again!
Matt came in a timely manner fixed the problem, toilet not flushing. Replaced the parts. Kept his work area clean. He was also Professional and courteous.
Replaced old Toilet that couldn't be repaired with new one. Very helpful technician.
John did a great job. Thanks.
Friendly scheduler, quick response, quick and efficient service. Friendly recommendation for avoiding the problem from happening again. Thanks!!
Thanks for your service on such short notice. Brendan did a good job. 👍
John of Bill Frusco plumbing did an excellent job of replacing defective parts in our toilet, quickly and efficiently.
Brendan did an excellent job repairing my toilet. He worked carefully and made sure he had all the right equipment and tools. He let me know what he was doing throughout the process and was respectful and congenial. This is the third time I have used Bill Frusco Plumbing and I have been happy with all the work. Thanks for another fine job.
The plumbers arrived on time and they were very polite and professional. Pricing was very reasonable. Overall, I would use them again
As always, prompt, polite & professional. Everything is clearly explained & left in order when finished. I have been using Frusco for 20 year, at least, & will continue for years to come.
We have used Bill Frusco for years. Always on time. Technician was professional, courteous and explained all of our options. We had a great team , they were prompt explained everything clean and neat very personable. Very good experience. Bill Frusco plumbing is excellent. Always a pleasure using Frusco.
We have used this company multiple times for all of our plumbing and HVAC problems. They are wonderful and always respond right away. We had Brendan today who is always professional and addresses any issues we have! He also helps show us what the problem is so we can avoid it in the future.
On 12/18/23 Mark B. And Grayson installed a new heating and hvac system. They were very conscientious. They explained what need to be done and took care of it. THANK YOU for recommending registering the system with Goodman Manufacturing. I called Bill Frusco plumbing on Saturday, 4/29/23. The representative took my…
Matt was excellent. Job was completed to perfection. Thanks!!
Matt is a young polite guy that does good work. He answered any questions i had. Best of luck Matt!
My serviceman Evan did a wonderful job. Very helpful and knowledgeable. Kept us up-to-date while he working.
Matt was extremely professional and did his work in a confident and efficient manner. He explained all that he was doing and always asked if I had additional questions that needed to be addressed. I would recommend him to anyone needing plumbing service.
Polite knowledge
Matt was great. Super professional. Figured out what needed to be fixed, walked me through it and gave me an accurate time estimate.
Matt D was so good! I appreciate him explaining everything and hopefully all will be fixed quickly.
All things good and thorough. Easy to talk to and very knowledgeable!
Amir was great! He knew exactly what was wrong and fixed the problem quickly. He was professional and a pleasure to have in our home! Thank you.
The plumbing job was not simple, however, Amir was friendly and professional.
Matt and PJ are professional. Answered all questions in a timely manner. Knowledgeable about service and product. Highly recommend these guys
Matt and Anthony were top notch. They were in time and told me step by step what they were doing and how long it might take. Highly recommend!!
Dan did a great job! He was quick, friendly, and thorough.
Resolved my issue in 30 mins
We were very pleased with John Boggs. He was polite, informative and respectful. Your company is well represented by him for sure.
I have been using this company for over 20 years have always been satisfied Danny has handled all the plumbing, hvac issues very professionally and promptly
Matt arrived on time to repair toilet leak from flange area. As he was investigating, he found other issues that needed to be addressed immediately and pointed them out to me. All three areas of work were performed in less than 5 hours.
Matt, Manuel, and Nick P. were fantastic. They listened to my issues and fixed all of them. They were really helpful and courteous. And they did excellent work with the water line for the refrigerator, and fixing the noise in the toilet. Thanks!
Everything went fine. Job was done in no time. JR was very helpful.
Amir was on time, professional and quick. He indicated we had a leaky valve aside from our initial call. He fixed the issue and said if it were to start leaking again he would be happy to come back and fix it.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 206 | $402–$1.6k |
| Toilet repair | 157 | $216–$585 |
| Drain cleaning | 151 | $176–$412 |
| Plumbing leak detection | 147 | $99–$687 |
| Water heater installation | 140 | $1.2k–$2.4k |
| Plumbing leak repair | 107 | $227–$988 |
| Faucet repair | 77 | $202–$659 |
| Faucet installation | 55 | $303–$670 |
