Analyzing 10,150,43210.2M ReviewsFor 28,76728.8K Experts

Experts Reviews · Company report
Birdsong Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%54+13.1Value 14%100+14.1Replies to reviews 7%95+6.7Momentum penalty35−6.5Experts Score= 66Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.66SCORE

Birdsong Automotive

Lubbock, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #837Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.8★ from 680 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Birdsong Automotive is better than 70% of auto repair shops.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Birdsong Automotive is better than 54% of auto repair shops.C
54
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Birdsong Automotive is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Birdsong Automotive is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Birdsong Automotive is better than 35% of auto repair shops.D
35
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Birdsong Automotive is better than 95% of auto repair shops.A
95

Reviews for your job

Customers hired Birdsong Automotive for 8 kinds of job.

Birdsong Automotive for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#237 / 605

All 20 Google reviews tagged “Brakes”

Matt3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Birdsong is always fair priced, knowledgeable, and friendly to work with. I trust them with my vehicles and have always left with confidence.

Steering & suspension repairTire rotationsBrakes
George1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brad, Joel and crew are super nice and professional. They work on all my vehicles reporting exact recommendations and do a thorough job with only quality parts.

Auto brake replacementAuto maintenanceBattery
Brien3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The repair and service at Birdsong are top notch compared to other shops in Lubbock. Always fair pricing and turn around. I would highly recommend for all your vehicle needs.

Air & cabin filter replacementAuto A/C rechargeAuto battery replacement
CamilleLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

From the oil change to the tire ordering and replacement and just about everything in between…the team at Birdsong really out did themselves and especially my expectations. They were friendly, informative, honest and timely. Great experience and will always go back for all my vehicle needs. 10//10 recommend. Thanks…

Air & cabin filter replacementAuto battery maintenanceAuto brake repair
Ryan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The entire staff at Birdsong Automotive is top notch. They have worked on our entire fleet, and they always get the job done. They communicate extremely well from diagnosis to repair. Highly recommended!

Auto A/C replacementAuto maintenanceAuto tire replacement
AngelLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This company has gone above and beyond of taking care of are fleet. Will keep giving them business even if we have keep having to drive all the way from amarillo.

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
Adam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys are excellent, it’s the only place I take my vehicles for repairs. Very honest and straightforward, and will not do unnecessary repairs.

BrakesWheel alignment
Kyle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very good work quality. Very friendly service and price. They Did what was asked to be done In a timely and professional matter. Would strongly recommend Birdsong Automotive for all you vehicle needs !

BrakesOil changeAuto engine tuning+ Punctuality+ Professionalism
TheWon7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Needed starter on car replaced. Call around and was told by most places 2 weeks wait! Found Birdsong Automotive through google search. Drop the car off on Wednesday afternoon and got it back on Friday morning. Just took the wife’s car to get her brakes replaced. My new goto mechanics in The Hub. Wife Car received a…

BrakesEngine repairGeneral repairs & maintenance+ Punctuality+ Professionalism
MackamyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Good folks, got me in & out as promised. Accurate ETA for repairs & kept me up to speed the whole time I dealt with them on my truck & they were up front about what needed to be done. They didn’t push me to get other things done that didn’t need to be addressed. Top notch service. Will be bringing all my stuff to them from now on.

BrakesGeneral repairs & maintenanceSteering & suspension repair+ Punctuality+ Quality+ Professionalism
DeborahLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Everyone I talked to was kind, knowledgeable, and helpful!

BrakesSteering & suspension repair+ Punctuality+ Quality+ Professionalism
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

The best auto repair company I've ever used. I've been taking 2 vehicles there for years and I've never been disappointed.

BatteryBrakesAuto engine diagnostic
Zachary10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

BrakesGeneral repairs & maintenanceSteering & suspension repair+ Punctuality+ Quality+ Professionalism
Suzie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

BrakesSteering & suspension repairWheel alignment+ Punctuality+ Quality+ Professionalism
Julie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BatteryBrakesGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Marks5 years ago★★★★★

Rating only, no written review.

BrakesGeneral repairs & maintenanceAuto engine tuning+ Punctuality+ Quality+ Professionalism
Jared5 years ago★★★★★

Rating only, no written review.

A/C installation & repairBrakesAir conditioning+ Quality
Shannon13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BrakesAuto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Rick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BrakesWheel alignment+ Punctuality+ Professionalism
Jerrod6 years ago★★★★★

Rating only, no written review.

BrakesEngine repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 43%Overpriced 6%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance64—
Oil change48—
Wheel alignment46—
Auto maintenance43—
Tires35—
Engine repair33—
Steering & suspension repair32—
Auto engine diagnostic22—

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