Auto repair shop · Lubbock, TX · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%54+13.1Value 14%100+14.1Replies to reviews 7%95+6.7Momentum penalty35−6.5Experts Score= 66Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.66SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#837 of 899 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 7%
4.8★★★★★680 Google reviews · 24 photos
92%five-star reviews
4.44★last 12 monthsiAverage stars on reviews from the last 12 months only.
9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Birdsong Automotive 4.8 out of 5 based on 680 reviews, with the owner responding to 65% of feedback. Customers frequently praise the shop for fast turnaround times, fair pricing, and clear communication regarding repair progress. Common services include engine diagnostics, transmission repairs, and oil changes. However, some low-star reviews cite instances where initial phone quotes differed from final bills, or where vehicles were returned without the reported issues being fully resolved.
Google rating: 4.8 out of 5 from 680 reviews (92% five-star).
Reviews on this page: 680 Google reviews (496 with written comments, 9 with photos).
Owner responses: the business replied to 65% of reviews.
Most recent review: October 30, 2026.
Service: Auto Repair Shop serving Lubbock, Texas.
Data from Google, last updated November 2, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
Birdsong AutomotiveAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Birdsong Automotive: 70/100 on this factor. Category median: 88.B
70
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Birdsong Automotive: 54/100 on this factor. Category median: 85.C
54
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Birdsong Automotive: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Birdsong Automotive: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Birdsong Automotive: 35/100 on this factor. Category median: 100.D
35
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Birdsong Automotive: 95/100 on this factor. Category median: 59.A
95
Bar = this company · dark tick = category median.
Star ratings
680 Google reviews we collected
4.8of 5
5 stars62392%
4 stars223%
3 stars61%
2 stars51%
1 star244%
Praise vs complaints
Phrases our text analysis found in 496 written reviews
96%praise
Praise82796%
Complaints344%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price3544%
Reasonable3443%
Overpriced56%
Not sure56%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18421%
Speed & response16019%
Quality & results15218%
Price & value12314%
Honesty & trust9611%
Would recommend9611%
Communication506%
What customers talk about
We read 496 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was incredibly helpful, patient, and genuinely cared about finding a solution that worked for me.”
“They weren’t rude, but the overall service felt cold and unhelpful.”
“My go to for any repairs, and oil changes since they're quick and usually cheaper than a Valvoline or Take 5.”
“Overpriced, slow, and rude owner”
“They did a great job and got the vehicle back to me within 2 days, a day quicker than promised!”
“Picked it up, vibration was NOT fixed, it was like nothing changed.”
“I have received the best service each time and the cost is very reasonable.”
“Insanely over priced.”
“I even ask him for advice on a new car purchase and get an honest answer, helping me narrow down my next vehicle purchase.”
“I really appreciate their work and would absolutely recommend them to anyone looking for a good, reliable mechanic.”
“Bird Song may have lost a customer, but Bryan Auto Parts gained a loyal customer for life!”
“I really appreciated his honesty, communication, and willingness to go the extra mile.”
People customers mention
Brad16 reviews
Heath8 reviews
Cade5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Birdsong Automotive for 8 kinds of job. Pick one to see what they paid and said.
Mia3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I had such a great experience working with Cade! He was incredibly helpful, patient, and genuinely cared about finding a solution that worked for me. He took the time to understand my situation and helped me figure out the best way to get my car fixed while staying within my budget. I really appreciated his honesty,…
Great priceAuto maintenance
Chuck5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Jordan did lots of work on my car getting it road worthy for 1400 miles of traveling. Mark and his team were amazing. Go there for any work on you car or oil changes.
Great priceAuto maintenanceAuto brake replacementService not listed
Quain7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Car began driving erratically and I was worried my engine or transmission had major issues. Birdsong diagnosed it as the crankshaft sensor, found an oil leak in my timing case, and showed me that whoever last replaced my timing belt had given me a bad quality one and it was already worn down. Got what I paid for,…
Reasonable price
Norma3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
There is no other shop I would take any of my vehicles! I have received the best service each time and the cost is very reasonable. Brad will make sure he does his best by his customers in cost and work quality and will go above and beyond. I broke down in Cloudcroft, Brad made sure my car got back to Lubbock. I…
Great price
macarr2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Birdsong Auto replaced the transmission, repaired an oil pan gasket seal and a differential seal quickly. They did a great job and got the vehicle back to me within 2 days, a day quicker than promised!
I’ve used them for years and they’ve always treated me well and have fair prices.
Reasonable price
SophiaLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I’m so glad I found this place! After taking my car to the dealership and paying them to fix the issue, the problem still wasn’t resolved, and they ended up sending me elsewhere to get it taken care of. It was frustrating, to say the least.
Thankfully, Cade and his staff got everything taken care of, and I couldn’t…
Great priceAuto brake replacementService not listed
I had such a great experience working with Cade! He was incredibly helpful, patient, and genuinely cared about finding a solution that worked for me. He took the time to understand my situation and helped me figure out the best way to get my car fixed while staying within my budget. I really appreciated his honesty, communication, and willingness to go the extra mile. It's not every day you find someone who makes the process this easy and stress-free. Highly recommend asking for Cade!
Price assessment: Great price
Services: Auto maintenance
Chuck & Vaneece Davis5 reviewsiTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
Jordan did lots of work on my car getting it road worthy for 1400 miles of traveling. Mark and his team were amazing. Go there for any work on you car or oil changes.
Price assessment: Great price
Services: Auto maintenance, Auto brake replacement, Service not listed
Response from the owner · a week ago
Thank you, Chuck and Vaneece! We’re glad Jordan, Mark, and the team could get your car road-ready for your 1,400-mile trip. We’ll be sure to pass your kind words along to them. We appreciate you trusting Birdsong Automotive with your vehicle maintenance and oil changes here in Lubbock, and we hope you had safe travels!
Quain7 reviewsiTotal number of Google reviews Quain has written across all businesses on Google Maps, not just this one.
Car began driving erratically and I was worried my engine or transmission had major issues. Birdsong diagnosed it as the crankshaft sensor, found an oil leak in my timing case, and showed me that whoever last replaced my timing belt had given me a bad quality one and it was already worn down. Got what I paid for, and got my car back much sooner than expected. Drove over 800 miles on it that weekend with no issues and it felt smoother than ever. My go to for any repairs, and oil changes since they're quick and usually cheaper than a Valvoline or Take 5.
Price assessment: Reasonable price
Response from the owner · a week ago
Thank you, Quain! We’re glad we could track down the real issue and get you back on the road sooner than expected. We appreciate you making Birdsong Automotive your go-to for auto repair and oil changes in Lubbock!
Norma Teichroeb3 reviewsiTotal number of Google reviews Norma has written across all businesses on Google Maps, not just this one.
There is no other shop I would take any of my vehicles! I have received the best service each time and the cost is very reasonable. Brad will make sure he does his best by his customers in cost and work quality and will go above and beyond. I broke down in Cloudcroft, Brad made sure my car got back to Lubbock. I even ask him for advice on a new car purchase and get an honest answer, helping me narrow down my next vehicle purchase. Not your typical mechanic. Brad really cares about his customers!
Price assessment: Great price
Response from the owner · a week ago
Thank you, Norma! Getting you and your car safely back to Lubbock was the least we could do. Honest service and taking care of our customers is what Birdsong Automotive is all about.
macarr Carr2 reviewsiTotal number of Google reviews macarr has written across all businesses on Google Maps, not just this one.
Birdsong Auto replaced the transmission, repaired an oil pan gasket seal and a differential seal quickly. They did a great job and got the vehicle back to me within 2 days, a day quicker than promised!
I’ve used them for years and they’ve always treated me well and have fair prices.
Price assessment: Reasonable price
Response from the owner · a week ago
Thank you for your continued trust over the years! We’re glad we could take care of your transmission and seal repairs and get your vehicle back a day early. Fast, quality auto repair at a fair price is what we strive for every time at Birdsong Automotive.
Sophia PeñaLocal Guide · 30 reviewsiTotal number of Google reviews Sophia has written across all businesses on Google Maps, not just this one.
I’m so glad I found this place! After taking my car to the dealership and paying them to fix the issue, the problem still wasn’t resolved, and they ended up sending me elsewhere to get it taken care of. It was frustrating, to say the least.
Thankfully, Cade and his staff got everything taken care of, and I couldn’t be happier with the service. It’s such a relief to find someone who gets the job done right and saves you from the runaround. I really appreciate their work and would absolutely recommend them to anyone looking for a good, reliable mechanic. I’ll definitely be coming back!
Price assessment: Great price
Services: Auto brake replacement, Service not listed
Response from the owner · 2 weeks ago
Thank you, Sophia! We’re so sorry you got the runaround before finding us, and we’re glad the team could get your car taken care of the right way. We’ll be sure to pass your kind words along to them. Thank you for trusting Birdsong Automotive with your brake service and auto repair here in Lubbock, and we look forward to seeing you again!
Liz4 reviewsiTotal number of Google reviews Liz has written across all businesses on Google Maps, not just this one.
I want to share something from my personal experience. If you are considering Bird Song for your vehicle repairs, I would strongly encourage you to think twice. They present themselves as a Christian business, but unfortunately, my experience did not reflect the compassion, understanding, or grace that I believe Christian values should represent. I was left feeling that money was more important than genuinely helping someone who was going through difficult circumstances. There is a tremendous difference between claiming Christian values and actually demonstrating those values through kindness, fairness, and compassion.
What disappointed me the most about my experience with Bird Song was the lack of compassion, understanding, and willingness to show grace during an already difficult time in my life. As a Christian myself, I believe our faith should be reflected not only in what we say but, more importantly, in how we treat others, especially those facing hardships. A business can claim to operate on Christian principles, but those principles should be demonstrated through kindness, fairness, integrity, and genuine concern for people. Unfortunately, that was not the experience I had with Bird Song. I was left feeling as though the financial aspect of the situation mattered more than understanding the circumstances I was facing.
I understand that businesses must make money, and I certainly do not expect anyone to work for free. However, there is a difference between operating a profitable business and making customers feel that their struggles simply do not matter. Sometimes a little compassion, flexibility, and understanding can make an enormous difference in someone's life.
What makes this experience even more disappointing is that another mechanic, Bryan Auto Parts, was able to demonstrate the very qualities I had hoped to experience at Bird Song. He provided fair pricing, exceptional workmanship, and additional repairs without charging me extra. Most importantly, he treated me with dignity, kindness, and understanding.
Christianity is not simply something we claim; it is something we should strive to demonstrate through our actions. To me, showing grace, compassion, and helping others when possible speaks louder than any advertisement or statement of faith.
Bird Song has officially lost my business, along with any future recommendations from me to my family and friends. I will certainly be sharing my personal experience so that others can make informed decisions about where they take their vehicles for repairs. I sincerely hope that whatever money they felt was more important than showing compassion and understanding was worth losing a loyal customer and the trust and recommendations that could have come with that relationship.
Sometimes the true cost of putting money before people is far greater than the money itself. A business may gain financially from one transaction, but losing someone's trust, respect, and future business can have a much greater impact.
I believe God calls us to treat others with kindness, integrity, and grace, especially when they are facing difficult circumstances. Unfortunately, I did not experience those values at Bird Song. Thankfully, Bryan Auto Parts reminded me that there are still good, honest, hardworking people who genuinely care about their customers and understand that doing the right thing matters more than making an extra dollar.
Bird Song may have lost a customer, but Bryan Auto Parts gained a loyal customer for life!
Price assessment: Overpriced
Services: Service not listed
Response from the owner · 3 weeks ago
Liz, we’re sorry to hear you feel this way. We did our best to work with you during a difficult time and accommodated you for an extended period. We understand you’ve chosen to take your business elsewhere, and we wish you all the best.
Leah HerronLocal Guide · 13 reviewsiTotal number of Google reviews Leah has written across all businesses on Google Maps, not just this one.
Called and asked if they'd see me today. They said yes, only to tell me they don't have time once I drove all the way there.
Response from the owner · Edited 3 weeks ago
A. Sosa,
We apologize for being unable to get your vehicle in as expected. Especially when we have no wait time. We do not have your contact information so I'm assuming you are a first-time visitor. Please give more information on the complaint so that we know what to do different. We have a separate shop just for quick services. Was this the area of concern? Or was this a heavy line diag request?
Thanks for the help,
Brad
Monique Galmor9 reviewsiTotal number of Google reviews Monique has written across all businesses on Google Maps, not just this one.
Birdsong by far beats anyone’s customer service and service on vehicles around the area! They will always have our business! Thanks for taking care of us!
Response from the owner · a month ago
Monique, thank you very much for your 5-star review! We are very happy you enjoyed the service and look forward to seeing you soon for all your auto repair needs.
