How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%54+13.1Value 14%100+14.1Replies to reviews 7%95+6.7Momentum penalty35−6.5Experts Score= 66Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.66SCOREBirdsong Automotive
Lubbock, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #837Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.8★ from 680 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
Reviews for your job
Customers hired Birdsong Automotive for 8 kinds of job.
Birdsong Automotive for general repairs & maintenance
Clear ✕All 64 Google reviews tagged “General repairs & maintenance” · showing 20
Great place to get reliable, reasonable priced work done on your vehicles. Highly recommend this shop. Been using Birdsong for many years and plan on continuing..
Came recommended to conduct routine maintenance on my motorhome. Due to height and length most garages cannot accommodate my RV. Their facility was easily accessible and they were able to perform all maintenance and diagnostics quickly and comprehensively. They were courteous and accommodating. I will use them…
Everything went great!
The repair and service at Birdsong are top notch compared to other shops in Lubbock. Always fair pricing and turn around. I would highly recommend for all your vehicle needs.
Amazing experience! Super nice, helpful and quick turn around!
The entire staff at Birdsong Automotive is top notch. They have worked on our entire fleet, and they always get the job done. They communicate extremely well from diagnosis to repair. Highly recommended!
Brought my 54 international pickup in with a few problems. They worked long and hard to get the old girl back into shape. Appreciated the updates!
Heath at Birdsong was very professional and friendly with any matters. He took the time to explain what was going on, and what they needed to do to fix the issues on my truck. As well as why they are important. Before they did any work they investigated\diagnosed everything got a game plan together and let me know…
Everyone that I came into contact with was very polite and professional. This was not the first time that I have used them nor will it be the last .
Wonderful customer service, took my car into be looked at & they thoroughly evaluated it & kept me informed. Did not try to take advantage of me with unnecessary repairs. Will definitely be using them anytime I need maintenance or repairs
Mystery oil leak and check engine light came on. Great service! Fixed our problem and gave us great advice about caring for the car going forward. Also love the new website where you can see what work has been done and when maintenance is due.
Birdsong replaced the oil cooler, spark plugs and oil change. Did an excellent job so far as I can tell and saved me about 800$. The jeep dealer in town did a diagnostic and quoted 1500-2000. They then messed up the jeep by not putting it back correctly. Birdsong did quick and thorough service. It was for my college…
This company has gone above and beyond of taking care of are fleet. Will keep giving them business even if we have keep having to drive all the way from amarillo.
My engine light was on and my car also started making a noise like a goose honking. Joel was honest as well as very upfront with the diagnostics cost. Within 24 hours, he knew what the problem was, called me and called my husband as well. He ordered the part and had everything fixed within 48 hours total!…
Great customer service!
I will continue to bring all of my vehicle’s and my family vehicles here to be repaired or maintained. Not only do it they do a great job, but they have great service! Great job guys keep up the good work.
Amazing and professional service. I would take anything to these guys, they know what they are doing. They took great care of all our needs in what I would say is one of the nicest garage and service facilities I have ever been to. We will be back. Thanks again
I’ve used Birdsong twice in the last several months: once for an oil leak and again for a squeaky belt. They were quick (same day) both times, and very communicative about repair options and costs during the process. Both repairs are doing great after relatively extensive mileage. No complaints.
The repair was quick and reasonably priced. Joel was very personable and professional. He made me feel as if they appreciated my business. I will definitely use them for future needs.
As a former mechanic, you can tell a lot about a shop by the parts they use. The maintenance repairs that were done were with quality parts. The attention to reinstall components correctly was done. I actually would like to be able to still do things this competently. Good work. Prior estimate was sooooooo close to the actual repair cost...no surprises...
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 64 | — |
| Oil change | 48 | — |
| Wheel alignment | 46 | — |
| Auto maintenance | 43 | — |
| Tires | 35 | — |
| Engine repair | 33 | — |
| Steering & suspension repair | 32 | — |
| Auto engine diagnostic | 22 | — |
