How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%54+13.1Value 14%100+14.1Replies to reviews 7%95+6.7Momentum penalty35−6.5Experts Score= 66Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.66SCOREBirdsong Automotive
Lubbock, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #837Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.8★ from 680 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
Reviews for your job
Customers hired Birdsong Automotive for 8 kinds of job.
Birdsong Automotive for general repairs & maintenance
Clear ✕All 64 Google reviews tagged “General repairs & maintenance”
Great place to get reliable, reasonable priced work done on your vehicles. Highly recommend this shop. Been using Birdsong for many years and plan on continuing..
Came recommended to conduct routine maintenance on my motorhome. Due to height and length most garages cannot accommodate my RV. Their facility was easily accessible and they were able to perform all maintenance and diagnostics quickly and comprehensively. They were courteous and accommodating. I will use them…
Everything went great!
The repair and service at Birdsong are top notch compared to other shops in Lubbock. Always fair pricing and turn around. I would highly recommend for all your vehicle needs.
Amazing experience! Super nice, helpful and quick turn around!
The entire staff at Birdsong Automotive is top notch. They have worked on our entire fleet, and they always get the job done. They communicate extremely well from diagnosis to repair. Highly recommended!
Brought my 54 international pickup in with a few problems. They worked long and hard to get the old girl back into shape. Appreciated the updates!
Heath at Birdsong was very professional and friendly with any matters. He took the time to explain what was going on, and what they needed to do to fix the issues on my truck. As well as why they are important. Before they did any work they investigated\diagnosed everything got a game plan together and let me know…
Everyone that I came into contact with was very polite and professional. This was not the first time that I have used them nor will it be the last .
Wonderful customer service, took my car into be looked at & they thoroughly evaluated it & kept me informed. Did not try to take advantage of me with unnecessary repairs. Will definitely be using them anytime I need maintenance or repairs
Mystery oil leak and check engine light came on. Great service! Fixed our problem and gave us great advice about caring for the car going forward. Also love the new website where you can see what work has been done and when maintenance is due.
Birdsong replaced the oil cooler, spark plugs and oil change. Did an excellent job so far as I can tell and saved me about 800$. The jeep dealer in town did a diagnostic and quoted 1500-2000. They then messed up the jeep by not putting it back correctly. Birdsong did quick and thorough service. It was for my college…
This company has gone above and beyond of taking care of are fleet. Will keep giving them business even if we have keep having to drive all the way from amarillo.
My engine light was on and my car also started making a noise like a goose honking. Joel was honest as well as very upfront with the diagnostics cost. Within 24 hours, he knew what the problem was, called me and called my husband as well. He ordered the part and had everything fixed within 48 hours total!…
Great customer service!
I will continue to bring all of my vehicle’s and my family vehicles here to be repaired or maintained. Not only do it they do a great job, but they have great service! Great job guys keep up the good work.
Amazing and professional service. I would take anything to these guys, they know what they are doing. They took great care of all our needs in what I would say is one of the nicest garage and service facilities I have ever been to. We will be back. Thanks again
I’ve used Birdsong twice in the last several months: once for an oil leak and again for a squeaky belt. They were quick (same day) both times, and very communicative about repair options and costs during the process. Both repairs are doing great after relatively extensive mileage. No complaints.
The repair was quick and reasonably priced. Joel was very personable and professional. He made me feel as if they appreciated my business. I will definitely use them for future needs.
As a former mechanic, you can tell a lot about a shop by the parts they use. The maintenance repairs that were done were with quality parts. The attention to reinstall components correctly was done. I actually would like to be able to still do things this competently. Good work. Prior estimate was sooooooo close to the actual repair cost...no surprises...
Fast and friendly service! Great job!
Birdsong was recommended to my husband & I by a friend. We are so happy that we decided to use their services to maintain our car. Joel is a gem, providing education & frequent updates on cost & service. The staff is very professional & caring. We will be lifetime customers.
These guys are honest and professional. I will go back when my car is need of repair.
Birdsong Automotive has serviced my personal vehicles as well as vehicles owned by the company I work for. I personally have never experienced any issues with a service or repair that has been made. It’s done right first time. Brad, Heath, & Joel are good guys that know how the service industry should work.…
BIRDSONG AUTOMOTIVE WAS ABSOLUTELY WONDERFUL IN TAKING CARE OF MY CAR ISSUES. ALL I CAN SAY THEY WERE VERY KIND TO ME AND TOOK GREAT CARE OF MY CAR NEEDS. I GIVE THEM TEN STARS ********** !
Needed starter on car replaced. Call around and was told by most places 2 weeks wait! Found Birdsong Automotive through google search. Drop the car off on Wednesday afternoon and got it back on Friday morning. Just took the wife’s car to get her brakes replaced. My new goto mechanics in The Hub. Wife Car received a…
Kept at it on a difficult problem until they got it right with no extra expenses to me.
They were very sure to make sure my car was repaired properly. 👍🏻
Good folks, got me in & out as promised. Accurate ETA for repairs & kept me up to speed the whole time I dealt with them on my truck & they were up front about what needed to be done. They didn’t push me to get other things done that didn’t need to be addressed. Top notch service. Will be bringing all my stuff to them from now on.
Repair air conditioner and replace rear shocks
These guys are amazing!!! So friendly and knowledgeable about whatever you have going on! I trust them 100% with giving me a fair price and a solid job! If I need anything done to my car I will be back!
They did a great job. Were quick and priced right
Great service with a great price. These guys got me in and out quickly at a fair cost. Highly recommended!
The gentleman in the office were very professional, understanding and patient. They all had great communication and even taught me a few things I didn’t know about my vehicle. Will for sure use again for any issues I have with any of my vehicles.
Always friendly service with great results! Best value in Lubbock!
Birdsong Auto did a great job of repairs on our Motorhome and installed anti sway bars and shock absorbers. They were good at communicating with me on where they stood on the repair. It was not only a joy to deal with them but also a good price for the repairs done. I will be back more for our other cars as well.
The best auto repair company I've ever used. I've been taking 2 vehicles there for years and I've never been disappointed.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 64 | — |
| Oil change | 48 | — |
| Wheel alignment | 46 | — |
| Auto maintenance | 43 | — |
| Tires | 35 | — |
| Engine repair | 33 | — |
| Steering & suspension repair | 32 | — |
| Auto engine diagnostic | 22 | — |
