How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%54+13.1Value 14%100+14.1Replies to reviews 7%95+6.7Momentum penalty35−6.5Experts Score= 66Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.66SCOREBirdsong Automotive
Lubbock, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #837Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.8★ from 680 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
Reviews for your job
Customers hired Birdsong Automotive for 8 kinds of job.
Birdsong Automotive for steering & suspension repair
Clear ✕All 32 Google reviews tagged “Steering & suspension repair”
Birdsong is always fair priced, knowledgeable, and friendly to work with. I trust them with my vehicles and have always left with confidence.
Brad, Joel and crew are super nice and professional. They work on all my vehicles reporting exact recommendations and do a thorough job with only quality parts.
I was greeted with a friendly staff. Cade and Joel took care of every call and concern that I had about my pickup. The shop areas were spotless and the workers were dressed clean and ready to help with questions. My estimate was fair and my total price not above what was expected. Over all, one of my best experiences for auto repair.
The repair and service at Birdsong are top notch compared to other shops in Lubbock. Always fair pricing and turn around. I would highly recommend for all your vehicle needs.
The entire staff at Birdsong Automotive is top notch. They have worked on our entire fleet, and they always get the job done. They communicate extremely well from diagnosis to repair. Highly recommended!
This company has gone above and beyond of taking care of are fleet. Will keep giving them business even if we have keep having to drive all the way from amarillo.
I received outstanding customer service. The staff is very friendly and attentive to my concerns. They diagnosed the problem quickly and the repair turned out to cost much less than I expected. I highly recommend Birdsong and I worked with Heath.
Birdsong regularly keeps my family’s cars running good at reasonable prices
Birdsong Automotive has serviced my personal vehicles as well as vehicles owned by the company I work for. I personally have never experienced any issues with a service or repair that has been made. It’s done right first time. Brad, Heath, & Joel are good guys that know how the service industry should work.…
Brad is as friendly as they come and patient when it comes to dealing with all the variations of issues that come with the wide range of makes and models of cars on the road today. He's knowledgeable. Use him. You won't regret it.
Heath over at Birdsong knows his stuff when it comes to trucks. Had all the knowledge on what I needed to do to my 2011 Ford ranger. The team does great quality work and for a very competitive cost.
Had my F250 in the shop to correct a death wobble and an oil change while it was there. Super professional to talk to and got me out of the shop fast. Death wobble was corrected but I noticed the engine sounded louder on acceleration. I disregarded it as I hadn’t driven that vehicle in a while. It lost all power…
Good folks, got me in & out as promised. Accurate ETA for repairs & kept me up to speed the whole time I dealt with them on my truck & they were up front about what needed to be done. They didn’t push me to get other things done that didn’t need to be addressed. Top notch service. Will be bringing all my stuff to them from now on.
Birdsong always comes through for us. Brad and his crew have been keeping our vehicles on the road for 20 years. Honest, upfront and great at what they do.
Everyone I talked to was kind, knowledgeable, and helpful!
Always friendly service with great results! Best value in Lubbock!
Birdsong Auto did a great job of repairs on our Motorhome and installed anti sway bars and shock absorbers. They were good at communicating with me on where they stood on the repair. It was not only a joy to deal with them but also a good price for the repairs done. I will be back more for our other cars as well.
The best auto repair company I've ever used. I've been taking 2 vehicles there for years and I've never been disappointed.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 64 | — |
| Oil change | 48 | — |
| Wheel alignment | 46 | — |
| Auto maintenance | 43 | — |
| Tires | 35 | — |
| Engine repair | 33 | — |
| Steering & suspension repair | 32 | — |
| Auto engine diagnostic | 22 | — |
