Analyzing 5,771,8595.8M ReviewsFor 15,88415.9K Experts
Google reviewers rate Birriería La Lotería 4.6 out of 5 based on 221 reviews, with the owner responding to 54% of them. Customers frequently praise the fresh, flavorful birria dishes, affordable pricing, and convenient location near the freeway. However, recurring complaints highlight slow service, incorrect takeout orders, and staff disputes regarding billing for mistakes, alongside isolated reports of hygiene issues.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
221 Google reviews we collected
Phrases our text analysis found in 143 written reviews
How often each topic comes up in the written reviews
We read 143 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Absolutely incredible food—the kind of meal you finish and immediately want to tell everyone about!”
“…evious incident alone was sufficient but I also thought it incredibly rude and unprofessional that we were quoted a 45 min wait, which we were ok with…”
“Highly recommend the grilled cheese and the tacos dorados.”
“The food was affordable as well and the freeway was right down the street, so it was easy to get to.”
“But No meat NOT FAIR .”
“Top notch Birria dishes and my Favorite food truck in the city.”
“Hands down, the worst food I’ve had in a long time.”
“Two of us had birria before, and this was some of the best birria we’ve had, and the other two were sold on it quick.”
“Genuinely so sad bc the tacos were good but yeah service ruined it for me.”
praise complaint · found by our text analysis, Google review wording unchanged.
Absolutely incredible food—the kind of meal you finish and immediately want to tell everyone about! I had the grilled cheese, while my husband tried the quesadilla, and both were amazing. The birria was easily the best I’ve ever had, packed with unforgettable flavor.
The birria torta is delicious, the bread is nice and crispy and the birria sauce is tasty. Good size portion.
Food is great. Fresh, hot, even though we got there 30 minutes before closing. The food was affordable as well and the freeway was right down the street, so it was easy to get to.
Recomendados👌🏻👌🏻👌🏻😋🔥🌮 🌮🌮mejor que los 664😅🤭☺️👌🏻👌🏻👌🏻y los nachos con birria uff🔥😋muy amables Hasta las cebollitas😋
Foos is ok. Some people are rude. And be aware the do not open at 9am. They open when ever they want!!!!!!!! Not professional at all!!!
Terrible customer service. The second time they forget the broth, and they said it was our fault. Called and said you can come pick it up like if my food would not get cold. What a horrible experience.
4.6 ★★★★★ 221 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Absolutely incredible food—the kind of meal you finish and immediately want to tell everyone about! I had the grilled cheese, while my husband tried the quesadilla, and both were amazing. The birria was easily the best I’ve ever had, packed with unforgettable flavor.
The birria torta is delicious, the bread is nice and crispy and the birria sauce is tasty. Good size portion.
Food is great. Fresh, hot, even though we got there 30 minutes before closing. The food was affordable as well and the freeway was right down the street, so it was easy to get to.
Excelente servicio, lugar limpio , deliciosa la comida. Vayan !!!
Recomendados👌🏻👌🏻👌🏻😋🔥🌮 🌮🌮mejor que los 664😅🤭☺️👌🏻👌🏻👌🏻y los nachos con birria uff🔥😋muy amables Hasta las cebollitas😋
Foos is ok. Some people are rude. And be aware the do not open at 9am. They open when ever they want!!!!!!!! Not professional at all!!!
Hi we’re a food truck it’s mobile we don’t have control of traffic and other setbacks have a nice day
Food was good, service not so much. They WILL charge you full price of they make a mistake. I ordered one thing, got another one. Instead of admittimg their mistake, cashier was set on that it was me who ordered the wrong thing even though what i ordered and received have completely different names. I reordered, so that i could get my order right, i was willing to pay the difference, they refused, said i had to pay the whole thing even though it was their mistake. Genuinely so sad bc the tacos were good but yeah service ruined it for me. Edit I just wanted to reply bc I feel like maybe you misunderstood my original review . First I want to thank you for taking the time to reply to my review. I’d like to clarify that I never said you refused me service. What I said was that you refused to let me pay only the price difference to correct what I believe was a mistake. Instead, I was told I had to pay full price for a second order, even though I received an item I did not order, which from my perspective felt unfair bc not only did I not receive what I wanted, I also had to pay for it on top of what I DID want. I understand you mentioned the order was confirmed before payment. However, your cashier confirmed twice, the first time she confirmed it was wrong on the amount and the second time she confirmed the amount, which was correct. I ordered 2 tacos and one quesabirria, was given a quest taco. Your cashier never asked if I wanted flour or corn tortilla and I never thought I had to clarify because on the menu the quesabirria is listed as having a flour tortilla so when she repeated the order everything seemed fine. However when I received my order I was given what is under your menu as a quesataco, a corn tortilla taco. I was willing to reorder because dude i genuinely just wanted a quesabirria. I wasn't asking for free food, I was more than willing to pay the difference to receive what I originally wanted, I also offered to give back the quesataco because i genuinely didn’t want that. what I was not willing to do however was pay for something I did not order and then 16 dollars more to fix this mistake. I didn’t mention this in the original review bc i felt that mentioning the previous incident alone was sufficient but I also thought it incredibly rude and unprofessional that we were quoted a 45 min wait, which we were ok with bc we weren’t in a rush but when we came back 30 min after we ordered we were told that our food was probably soggy because it has been out for 15 minutes. I understand that these things can be a little unpredictable, but a 30 minute difference from quoted time to time of delivery is just inconsiderate to your costumers. As I said in my original review, I actually enjoyed the food. My review was never at all about the quality of the tacos, it was about the service and how the situation was handled. Not only were we handed soggy tacos but it was also not the right order and when we tried to fix it we were repeatedly blamed for the mistake by your cashier, she was very adamant that we had ordered the wrong thing. The review is not about the food it’s about the service, and genuinely I still stand by it. Even if it had been sitting out, the food was good, which is why this experience was so disappointing. Better customer service and a willingness to work with customers when mistakes happen would have made all the difference.
Hi, I’m sorry you feel this way but glad you thought our food was good! As for the issue at hand your order was confirmed twice before payment, here would be the time to correct any errors that were made when ordering but considering you did make a confirmation twice before payment we prepaid the food that was ordered. By the time your order had came out we were closed for the day but we did offer to let you add to your order as it had already came out. At first you said yes but later denied while the additional food was already being made. I’m not sure where the refusal of service was. Again thank you for your purchase!
Excelente comida. El servicio y la calidad 10 de 10.
Terrible customer service. The second time they forget the broth, and they said it was our fault. Called and said you can come pick it up like if my food would not get cold. What a horrible experience.
Все очень вкусно и это настоящая мексиканская еда
Analyzing 5,771,8595.8M ReviewsFor 15,88415.9K Experts
