Real estate agency · Meridian, ID · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%95+6.7Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#92 of 150 real estate agentsiPosition by Experts Score among all companies we track in this category. · better than 39%
4.9★★★★★238 Google reviews · 16 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers for BKT Idaho praise the agency for its responsiveness, clear communication, and ability to manage transactions smoothly for out-of-state and first-time buyers. Clients frequently highlight the team's patience, market knowledge, and diligence in negotiating favorable prices during both home purchases and sales. However, some low-rated feedback indicates that communication can be inconsistent and that specific product knowledge, such as for manufactured homes, may be limited.
Google rating: 4.9 out of 5 from 238 reviews (97% five-star).
Reviews on this page: 238 Google reviews (182 with written comments, 2 with photos).
Owner responses: the business replied to 52% of reviews.
Most recent review: October 19, 2026.
Service: Real Estate Agent serving Meridian, Idaho.
Data from Google, last updated October 29, 2026.
Score profile vs other real estate agents
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
BKT IdahoReal Estate Agents median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BKT Idaho: 96/100 on this factor. Category median: 99.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BKT Idaho: 97/100 on this factor. Category median: 98.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.BKT Idaho: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.BKT Idaho: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.BKT Idaho: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.BKT Idaho: 95/100 on this factor. Category median: 84.A
95
Bar = this company · dark tick = category median.
Star ratings
238 Google reviews we collected
4.9of 5
5 stars23297%
4 stars42%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 182 written reviews
98%praise
Praise23898%
Complaints42%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9037%
Would recommend4820%
Communication2912%
Speed & response2711%
Quality & results2510%
Honesty & trust187%
Price & value52%
What customers talk about
We read 182 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is dedicated, patient, and really tries to understand the buyer and their needs.”
“I highly recommend him, Michelle Bailey, and the Ben Kinney Team to any investor looking to buy in Boise.”
“I would not recommend this agency to anyone.”
“Even though the entire process was done virtually, it never felt like there was a communication gap.”
“They are responsive, trustworthy, and consistently deliver a high level of service that reflects well on everyone involved.”
“Working with Michelle Bailey and the Ben Kinney Team was a wonderful experience.”
“From start to finish, she showed so much patience, care, and genuine dedication.”
“…, hard work and great negotiating skills we got an awesome home at a great price and the transaction went very smoothly.…”
People customers mention
Bailey18 reviews
Michelle18 reviews
Boise11 reviews
Andy10 reviews
Gray9 reviews
Woods9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
GGaurang5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
It was wonderful working with Greg Wooley. He is dedicated, patient, and really tries to understand the buyer and their needs. Even though the entire process was done virtually, it never felt like there was a communication gap. I highly recommend him, Michelle Bailey, and the Ben Kinney Team to any investor looking to buy in Boise.
RrubenLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
San was amazing. Word can not express the gratitude we have for everything she accomplished for us.
BBrennan7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Thank you BKT team and a special thank you to Michelle Bailey! Couldn’t have asked for an easier process. Michelle helped me every step of the way and was more than willing to answer every question I had! Very excited for my first home! Thank you!
CChelsea7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
When we have clients moving into their market, this is the first team I think of. They are responsive, trustworthy, and consistently deliver a high level of service that reflects well on everyone involved.
KKalina9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Working with Michelle Bailey and the Ben Kinney Team was a wonderful experience. I look forward to having my family members work with them in the near future as well, can’t recommend them enough!
SSydLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Annie was the best realtor I’ve ever had! She was so available, friendly, professional, and a delight to work with in helping us acquire our new home in Nampa ID. If we had any questions, she would do all she could to get the answers. It was so easy to develop a great rapport with her and after a short time it felt…
It was wonderful working with Greg Wooley. He is dedicated, patient, and really tries to understand the buyer and their needs. Even though the entire process was done virtually, it never felt like there was a communication gap. I highly recommend him, Michelle Bailey, and the Ben Kinney Team to any investor looking to buy in Boise.
Response from the owner · a week ago
Gaurang, we're glad Greg made the process so smooth, even from a distance! We appreciate your kind words about Greg, Michelle, and the entire team. Thanks for trusting us with your Boise investment and for the recommendation!
R
ruben martinezLocal Guide · 10 reviewsiTotal number of Google reviews ruben has written across all businesses on Google Maps, not just this one.
San was amazing. Word can not express the gratitude we have for everything she accomplished for us.
Response from the owner · 2 weeks ago
Ruben, we’re so glad San made such a difference throughout your experience! We’ll be sure to share your kind words with her, and we truly appreciate your trust in our team.
B
Brennan Smith7 reviewsiTotal number of Google reviews Brennan has written across all businesses on Google Maps, not just this one.
Thank you BKT team and a special thank you to Michelle Bailey! Couldn’t have asked for an easier process. Michelle helped me every step of the way and was more than willing to answer every question I had! Very excited for my first home! Thank you!
Response from the owner · 3 months ago
Brennan, thank you for your wonderful review! We're so glad Michelle and the BKT team made the process a smooth one. Congratulations on your first home, and thank you for trusting us to be part of such an exciting milestone!
C
Chelsea Corliss7 reviewsiTotal number of Google reviews Chelsea has written across all businesses on Google Maps, not just this one.
When we have clients moving into their market, this is the first team I think of. They are responsive, trustworthy, and consistently deliver a high level of service that reflects well on everyone involved.
Response from the owner · 4 months ago
Chelsea, thank you for your kind review! We're honored by your trust and confidence in our team. We truly appreciate your recommendation and are grateful for the opportunity to help create great experiences for the clients you send our way.
K
Kalina Bond9 reviewsiTotal number of Google reviews Kalina has written across all businesses on Google Maps, not just this one.
Working with Michelle Bailey and the Ben Kinney Team was a wonderful experience. I look forward to having my family members work with them in the near future as well, can’t recommend them enough!
Response from the owner · 4 months ago
Thank you for your kind words and recommendation, Kalina! We're thrilled to hear that working with our team was such a positive experience. We truly appreciate your support and look forward to helping your loved ones in the future!
S
Syd SpadeLocal Guide · 20 reviewsiTotal number of Google reviews Syd has written across all businesses on Google Maps, not just this one.
Annie was the best realtor I’ve ever had! She was so available, friendly, professional, and a delight to work with in helping us acquire our new home in Nampa ID. If we had any questions, she would do all she could to get the answers. It was so easy to develop a great rapport with her and after a short time it felt like I’d known her for a long time as a good friend. I would highly recommend her if anyone needs a really good realtor!
Response from the owner · 4 months ago
Thank you for the wonderful review, Syd. We’re so glad Annie was able to make your home-buying experience such a positive one. Her dedication, professionalism, and commitment to her clients are truly appreciated, and we’re thrilled to hear she earned your trust along the way. Thank you for your recommendation, and congratulations on your new home.
T
Thomas Amantea11 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
BKT Idaho did a great job finding us a home in short amount of time. We came from out of state and were limited on time but because of their diligence, hard work and great negotiating skills we got an awesome home at a great price and the transaction went very smoothly. I’m so grateful how they work as a team to get the job done and I will definitely use them again in the future if I need any real estate services.
Response from the owner · 5 months ago
Thomas, thank you for the wonderful review! We’re so glad the team could help make your out-of-state home search smooth and successful. We truly appreciate your trust and look forward to helping you again in the future.
T
Teresa “Terri” McCloud6 reviewsiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Michelle was great helping us sell our rental house.
Response from the owner · 5 months ago
Terri, we’re so glad to hear Michelle provided great support throughout the process. We appreciate your kind words and hope to work with you again in the future.
L
Lawrence Harvey Jr. McCloud8 reviewsiTotal number of Google reviews Lawrence has written across all businesses on Google Maps, not just this one.
The closing process was very easy and smooth, professional, and friendly.
Response from the owner · 5 months ago
Lawrence, thank you for the great review! We are so glad the closing process was smooth and that you had a professional and friendly experience. We truly appreciate your support!
A
Allicia Turner5 reviewsiTotal number of Google reviews Allicia has written across all businesses on Google Maps, not just this one.
San with the BKT team made my daughter’s first home purchase an experience we’ll never forget. From start to finish, she showed so much patience, care, and genuine dedication. As a mom, watching your child reach a moment like this is everything, and knowing she was in such good hands meant the world to me. San has single handedly helped my daughter step confidently into her future, and for that I’m deeply grateful. 💛
Response from the owner · 6 months ago
Thank you for such a heartfelt review, Allicia. We’re honored to have been part of such a special milestone for your daughter. It means so much to hear that San provided the care, patience, and guidance needed to make the experience so meaningful. We truly appreciate your trust and kind words, and we’re grateful to have been part of this important moment.
