Analyzing 9,268,3429.3M ReviewsFor 26,37926.4K Experts

Experts Reviews · Company report
Black Cat Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%95+13.4Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Black Cat Plumbing

Portland, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 154 plumbers · 5.0★ from 208 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Black Cat Plumbing is better than 97% of plumbers.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Black Cat Plumbing is better than 98% of plumbers.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Black Cat Plumbing is better than 100% of plumbers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Black Cat Plumbing is better than 95% of plumbers.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Black Cat Plumbing is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Black Cat Plumbing is better than 100% of plumbers.A
100

Reviews for your job

Customers hired Black Cat Plumbing for 8 kinds of job.

Black Cat Plumbing for faucet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$292–$855
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#43 / 116
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Faucet installation”

Claire6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Great timeline as far as booking and then scheduling the service call. Kind staff. Reasonable price!

Paid $2,000+Reasonable priceFaucet repairFaucet installationService not listed
Diane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Ethan from Black Cat came to install my new sink and faucet. Because of the age of my house and pipes, there was issue after issue. What was supposed to be a quicker project turned into an all-day slog and then some. Ethan stuck with it, kept me informed all along the way, and barely took a minute's break. He…

Paid $1,000+Not surePlumbing pipe repairFaucet installationService not listed
Robby3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Black Cat are my go-to team for plumbing.

Paid $2,000+Reasonable priceWater heater installationShower installationToilet installation
Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Friendly, efficient, tidy, informative.

Paid $400–600Not sureFaucet installation
DavidLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Evan gave us solid information about fixing our faucet and after determining it was shot recommended a couple of brands of new faucets to use. He showed up on time, was pleasant to deal with, and keet the area clean after finishing the work.

Paid $400–600Reasonable priceFaucet installation
Jeff1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Best service ever! Jaime arrived on time and installed our new Moen kitchen faucet. He was friendly, knowledgeable, and experienced. Jaime was really happy to see that I had already cleared the space under the sink and on both sides of the counter. Note to prospective clients - make it as easy on your plumber as…

Paid $200–400Great priceFaucet installation
KenLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Another luck out service call - called early Monday morning, got an appointment that day due to a cancellation. Duane showed up early, and dealt with our three separate issues quickly and professionally. He installed a new power room faucet, worked on a leaky faucet shut off, and dealt with an uncooperative…

Paid $400–500Reasonable pricePlumbing leak detectionFaucet installationService not listed
Irma4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Professional, efficient, friendly.

Paid $200–300Reasonable priceFaucet installation
StuartLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Jordan did a great job installing our new kitchen faucet, as well as diagnosing a leak that we had. He was thorough, professional, and a pleasure to have in our home.

Paid $200–300Reasonable pricePlumbing leak detectionFaucet installation
Paul4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Wonderful service. Fabulous people. Really helpful. Highly recommended.

Paid $200–300Reasonable priceFaucet installationShower repair
Mark13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Dylan did a great job once again -- professional, courteous and competent. Thank you!

Shower installationToilet installationFaucet installation

Price

$486+4% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 66%Overpriced 1%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair30$322–$1.2k
Plumbing leak detection20$114–$633
Faucet repair19$192–$593
Water heater installation13$1.2k–$2.5k
Faucet installation11$292–$855
Toilet installation7$529–$1.4k
Shower repair7$239–$693
Shower installation4—

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