iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%95+13.4Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#33 of 154 plumbersiPosition by Experts Score among all companies we track in this category. · better than 79%
5.0★★★★★208 Google reviews · 10 photos
97%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$486typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Black Cat Plumbing five stars based on two hundred and eight reviews, noting the owner responds to all feedback. Customers frequently cite punctuality, clear communication, and competitive pricing for services including sewer cleanout installation, sink repairs, and full house re-pipes. Staff are described as friendly, knowledgeable, and thorough in cleaning work areas after completion. One low-star review criticized a repipe project for being expensive and leaving a significant mess, which contradicts the general positive sentiment regarding workmanship and site tidiness.
Google rating: 5.0 out of 5 from 208 reviews (97% five-star).
Reviews on this page: 208 Google reviews (168 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 7, 2026.
Service: Plumber serving Portland, Oregon.
Data from Google, last updated November 9, 2026.
Score profile vs other plumbers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
Black Cat PlumbingPlumbers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Black Cat Plumbing: 97/100 on this factor. Category median: 92.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Black Cat Plumbing: 98/100 on this factor. Category median: 90.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Black Cat Plumbing: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Black Cat Plumbing: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Black Cat Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Black Cat Plumbing: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
208 Google reviews we collected
5.0of 5
5 stars20297%
4 stars52%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 168 written reviews
99%praise
Praise34999%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price2224%
Reasonable5966%
Overpriced11%
Not sure89%
$486+4% vs typical plumbers
Middle half of what 65 customers paid ($278–$1.2k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9025%
Speed & response8524%
Quality & results5716%
Communication4011%
Would recommend4011%
Price & value319%
Honesty & trust113%
What customers talk about
We read 168 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The finished product was very professional and the inspector simply did a quick visual for the approval so they evidently have a excellent reputation…”
“inished product was very professional and the inspector simply did a quick visual for the approval so they evidently have a excellent reputation with…”
“Jordan and Black Cat did a great job on the plumbing for my bathroom remodel.”
“Horrible job doing the repipe.”
“Ethan stuck with it, kept me informed all along the way, and barely took a minute's break.”
“…very solid work, we have been working together 10 years, and I really recommend their service and install.…”
“From the estimate, it sounds like it will be very reasonable.”
“Ethan gave me honest advice without trying to gouge.”
People customers mention
Jaime7 reviews
Ethan4 reviews
Chrissy4 reviews
Matt3 reviews
Felipe3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Black Cat Plumbing for 8 kinds of job. Pick one to see what they paid and said.
DD2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I was very pleased with my interactions with Blackcat Plumbing as well as their work. Their bid was competitive and they showed up when they said they would and completed the work to install a new sewer cleanout/RV Dump in one day. Felipe, Heimi, and Duane worked well together and left the work area clean. They even…
Paid $2,000+Service not listed
CClaire6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Great timeline as far as booking and then scheduling the service call. Kind staff. Reasonable price!
Paid $2,000+Reasonable priceFaucet repairFaucet installationService not listed
DDiane1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Ethan from Black Cat came to install my new sink and faucet. Because of the age of my house and pipes, there was issue after issue. What was supposed to be a quicker project turned into an all-day slog and then some. Ethan stuck with it, kept me informed all along the way, and barely took a minute's break. He…
Paid $1,000+Not surePlumbing pipe repairFaucet installationService not listed
NNora3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The work is for the installation of the groundwork for the tiny home that’s being built
Paid $2,000+Great priceService not listed
LLuke3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Jordan and Black Cat did a great job on the plumbing for my bathroom remodel. They rebuilt my stack in the basement, relocated drains water lines and vents and replaced my water main to the meter. We had a Clawfoot tub which maxed the job a bit complicated but they exceeded my expectations and were terrific with…
BBrad1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Matt was great to work with and his workmanship eas excellent. For any future plumbing work I will plan on using Black Cat Plumbing.
I was very pleased with my interactions with Blackcat Plumbing as well as their work. Their bid was competitive and they showed up when they said they would and completed the work to install a new sewer cleanout/RV Dump in one day. Felipe, Heimi, and Duane worked well together and left the work area clean. They even cleaned up where the track hoe came in and out of the driveway from the street . The finished product was very professional and the inspector simply did a quick visual for the approval so they evidently have a excellent reputation with Clackamas County.
Price: $2,000+
Services: Service not listed
S
Society Pie17 reviewsiTotal number of Google reviews Society has written across all businesses on Google Maps, not just this one.
Highly recommend! We've used a lot of plumbers in the past and Black Cat stood out on service, quality, and price for a recent residential project we had.
Response from the owner · 2 days ago
Thank you so much for your glowing 5 star review for Black Cat Plumbing! We are excited that we left such a great impression & appreciate that you trusted us with your plumbing needs. This is the reason we are the best plumber in Portland! We look forward to working with you again in the future.
C
Claire Alyea6 reviewsiTotal number of Google reviews Claire has written across all businesses on Google Maps, not just this one.
Great timeline as far as booking and then scheduling the service call. Kind staff. Reasonable price!
Price assessment: Reasonable price
Price: $2,000+
Services: Faucet repair, Faucet installation, Service not listed
Response from the owner · 5 days ago
Thank you for your 5 star review regarding your experience with us at Black Cat Plumbing! Trusting us with your home is the greatest compliment & we appreciate being able to assist with your hose bibbs, icemaker & dishwasher installation. Let us know if you have any other plumbing projects, so we can continue to prove why we are the best plumber in Portland!
D
Diane Ness1 reviewiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Ethan from Black Cat came to install my new sink and faucet. Because of the age of my house and pipes, there was issue after issue. What was supposed to be a quicker project turned into an all-day slog and then some. Ethan stuck with it, kept me informed all along the way, and barely took a minute's break. He worked with my old house's quirks, including accessing a not-so-easy crawl space. He was knowledgeable, patient, and positive. Ethan gave me honest advice without trying to gouge. I am definitely happy that I went with Black Cat.
Price assessment: Not sure
Price: $1,000+
Services: Plumbing pipe repair, Faucet installation, Service not listed
Response from the owner · Edited 2 days ago
We appreciate your feedback! We are working hard to remain the best plumber in Portland & very glad to hear Ethan was so helpful! Please let us know if you need any assistance in the future.
N
Nora Correia3 reviewsiTotal number of Google reviews Nora has written across all businesses on Google Maps, not just this one.
The work is for the installation of the groundwork for the tiny home that’s being built
Price assessment: Great price
Price: $2,000+
Services: Service not listed
Response from the owner · a week ago
Thank you for the great review, Nora! We are excited to help you with your tiny home project & appreciate your trust in us, here at Black Cat Plumbing. Thank you, again!
L
Luke Beckel3 reviewsiTotal number of Google reviews Luke has written across all businesses on Google Maps, not just this one.
Jordan and Black Cat did a great job on the plumbing for my bathroom remodel. They rebuilt my stack in the basement, relocated drains water lines and vents and replaced my water main to the meter. We had a Clawfoot tub which maxed the job a bit complicated but they exceeded my expectations and were terrific with scheduling and communication. Highly recommend!
Thank you so much for the 5 star rating & letting us know that Jordan did a great job! Almost all of our work is due to referrals, so we sincerely appreciate your review & letting people know about your experience. Thank you for letting us prove, yet again, that we are the Best plumber in Portland!
C
Chris JewellLocal Guide · 27 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Matt was great to work with and his workmanship eas excellent. For any future plumbing work I will plan on using Black Cat Plumbing.
Price assessment: Reasonable price
Price: $1,000–1,200
Services: Plumbing pipe repair
Response from the owner · 3 weeks ago
Thank you so much for the 5 star review for Black Cat Plumbing! I will make sure Matt knows that he did a great job & post it in our employee break room. We appreciate you trusting us with your home & look forward to working together in the future!
C
cynthia irelandLocal Guide · 20 reviewsiTotal number of Google reviews cynthia has written across all businesses on Google Maps, not just this one.
I needed last minute help with water and gas disconnections for a remodel after the company I had arranged to do the work weeks earlier canceled early in the morning. After calling several other companies I found online, Black Cat came through. From the understanding dispatcher to the technician/plumber, Matt, everything worked out perfectly. And it was reasonably priced.
I wouldn’t hesitate to use them again.
Thank you Black Cat Plumbing!
Response from the owner · 3 weeks ago
Thank you so much for the fantastic 5 star review! We were happy to be able to assist with getting everything capped & ready for your new counters. Nothing means more to us than having you trust us with your home & letting us prove why we are the best plumber in Portland. Let us know if we can assist again in the future!
K
Karen LettnerLocal Guide · 25 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Jordan did a great job. I wish plumbing services were less expensive but I appreciate his knowledge.
Response from the owner · 3 weeks ago
Thank you for your 5 star review of our services at Black Cat Plumbing. We appreciate your shout out to Jordan and I've messaged him to let him know he did a great job. Thank you, again!
