iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 154 plumbersiPosition by Experts Score among all companies we track in this category. · better than 94%
5.0★★★★★283 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$184typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Perfect Service Plumbing and Drain Cleaning at a glance
Google users rate this Portland plumbing company five stars based on 283 reviews, with the owner responding to 97% of feedback. Customers frequently cite fast emergency response, fair pricing, and clear communication regarding repairs for leaks, drains, and water heaters. While most experiences highlight punctuality and thorough service, one low-star review noted that a technician was rude and condescending.
Google rating: 5.0 out of 5 from 283 reviews (100% five-star).
Reviews on this page: 283 Google reviews (276 with written comments, 10 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 19, 2026.
Service: Plumber serving Portland, Oregon.
Data from Google, last updated November 9, 2026.
Score profile vs other plumbers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyPlumbers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Perfect Service Plumbing and Drain Cleaning: 99/100 on this factor. Category median: 92.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Perfect Service Plumbing and Drain Cleaning: 97/100 on this factor. Category median: 90.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Perfect Service Plumbing and Drain Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Perfect Service Plumbing and Drain Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.
Star ratings
283 Google reviews we collected
5.0of 5
5 stars282100%
4 stars00%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 276 written reviews
99%praise
Praise77199%
Complaints101%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price8676%
Reasonable2522%
Overpriced00%
Not sure22%
$184-61% vs typical plumbers
Middle half of what 63 customers paid ($78–$529) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response17522%
Quality & results15420%
Staff & attitude14118%
Price & value10413%
Would recommend10113%
Honesty & trust638%
Communication436%
What customers talk about
We read 276 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He came the very next day to help despite being short staffed that day.”
“We called Perfect Service to repair a leaky kitchen sink and Mike did great work in short order.”
“…reliable and reputable restoration services (so they could tear out damaged material) and then came back the next DAY to do the repair.…”
“He and his crew were kind, honest, thorough, clean, and took the time to explain what was happening.”
“Timely response in an emergency situation after hours for a very fair price!”
“Excellent first experience with this company, highly recommend!”
“We cannot recommend him and his company highly enough.”
“It is so nice to be able to have a company come out that you know you can trust and they will do an excellent job!”
“I then called Perfect Service and was met with Mike who listened to what I had to say and then was at my house within an hour on a late Sunday night.”
People customers mention
Mike83 reviews
Joey9 reviews
Anthony7 reviews
Wilson4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Perfect Service Plumbing and Drain Cleaning for 8 kinds of job. Pick one to see what they paid and said.
CChad1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I can't say enough good things about Perfect Service Plumbing! Tony came out and quickly figured out what was wrong with our kitchen drain line. He got it replaced in no time, and the best part? It was a fraction of what another company quoted us. I really appreciate the honest, quality work!
GGlenn8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We called Perfect Service Plumbing to remove and replace a couple of toilets. On the installation day, the office and our plumber coordinated picking up the materials and he arrived within the estimated time window.
The installation turned out to be a bit more involved than expected due to some unforeseen flooring…
AApril8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Perfect Service Plumbing and Drain Cleaning is the absolute best! It is so nice to be able to have a company come out that you know you can trust and they will do an excellent job! Wilson came out this last time and he is the nicest! I highly recommend this company!!!
Paid $1–200Great priceToilet repairService not listed
SSun12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Our kitchen sink got clogged- we tried all kinds of remedies but nothing worked. I called on Friday to a company to see if they can come and fix it asap and they did send Willson same day he came and resolved our problem very fast, water goes down the drain without any issues.
Paid $200–400Reasonable priceDrain cleaning
BBrie8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent service. Timely response in an emergency situation after hours for a very fair price! Will definitely use them again!
EEric1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Six stars for Wilson and Perfect Service Plumbing! He was punctual, professional, and respectful of our space. After I spent an hour trying to clear a stubborn shower drain with no luck, Wilson took care of it effortlessly and at a reasonable price. Excellent first experience with this company, highly recommend!
We called Perfect Service to repair a leaky kitchen sink and Mike did great work in short order. Later that night I called him panicked after finding the ceiling in my basement leaking from my bathtub overflow. He came the very next day to help despite being short staffed that day. He and his crew were kind, honest, thorough, clean, and took the time to explain what was happening. He helped us find someone to demo the water-saturated drywall too! In this 100 year old house I'm certain to call him again, and I'll be as delighted and grateful for his help then as I am now! 10/10 recommend!
Response from the owner · 2 weeks ago
Thank you so much for taking the time to share this—Mike will be grateful to hear it. We’re really happy we could get your leaky kitchen sink fixed quickly and then respond fast when the basement ceiling started leaking from the bathtub overflow, and that our team’s honesty, thoroughness, and clear explanations stood out. We truly appreciate the recommendation and we’ll be here anytime your old house needs plumbing help again.
C
Chad Mortensen1 reviewiTotal number of Google reviews Chad has written across all businesses on Google Maps, not just this one.
I can't say enough good things about Perfect Service Plumbing! Tony came out and quickly figured out what was wrong with our kitchen drain line. He got it replaced in no time, and the best part? It was a fraction of what another company quoted us. I really appreciate the honest, quality work!
Thank you so much, Chad! We’re really glad Tony was able to quickly diagnose the issue with your kitchen drain line and get it replaced fast, and it means a lot that you noticed the honest, quality work and fair pricing. We truly appreciate you choosing Perfect Service Plumbing and Drain Cleaning.
G
Glenn Schnaidt8 reviewsiTotal number of Google reviews Glenn has written across all businesses on Google Maps, not just this one.
We called Perfect Service Plumbing to remove and replace a couple of toilets. On the installation day, the office and our plumber coordinated picking up the materials and he arrived within the estimated time window.
The installation turned out to be a bit more involved than expected due to some unforeseen flooring issues. However our plumber stayed until the job was completed…not hastily rushing just to get it done.
We were thoroughly impressed with the service we received. This is a company to keep for future needs.
Price assessment: Reasonable price
Price: $800–1,000
Services: Toilet installation
Response from the owner · 2 weeks ago
We are so happy to hear this, Glenn—thanks for choosing Perfect Service Plumbing and Drain Cleaning to remove and replace your toilets. I’m glad our office and plumber coordinated the materials smoothly, arrived within the estimated window, and took the time to work through the unexpected flooring issues without rushing. We really appreciate your trust and look forward to helping with any future plumbing needs.
A
April Snodgrass8 reviewsiTotal number of Google reviews April has written across all businesses on Google Maps, not just this one.
Perfect Service Plumbing and Drain Cleaning is the absolute best! It is so nice to be able to have a company come out that you know you can trust and they will do an excellent job! Wilson came out this last time and he is the nicest! I highly recommend this company!!!
Price assessment: Great price
Price: $1–200
Services: Toilet repair, Service not listed
W
Whitney BrooksLocal Guide · 14 reviewsiTotal number of Google reviews Whitney has written across all businesses on Google Maps, not just this one.
Mike was absolutely wonderful. He came out immediately when my elderly neighbor’s water heater burst and flooded the basement. He diagnosed the problem, and connected me with a service on-the-spot to dry and repair the basement before the water caused extensive damage. He even offered to replace my neighbor’s water heater free of charge if she was unable to pay. Mike and his company are great people doing great work for our community!
Services: Water heater installation, Plumbing leak detection
Response from the owner · 3 weeks ago
We are so happy to hear this, Whitney—thank you for taking the time to share it. Mike is always ready to jump in during an emergency, and we’re glad he could diagnose the issue quickly and help get the basement dried and repaired before it got worse. It means a lot to hear you felt supported and that our team’s care for the community came through.
B
Bill LoyearLocal Guide · 22 reviewsiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
fix my toilet it just a adjustment they are fantastic
Price: $1–200
Services: Toilet repair
Response from the owner · 3 weeks ago
Thank you so much, Bill! We’re glad we could quickly get your toilet adjusted and working properly, and it means a lot to hear that you thought our team was fantastic.
N
Noelle Holt3 reviewsiTotal number of Google reviews Noelle has written across all businesses on Google Maps, not just this one.
If you need reliable plumbing or sewer work, this should be one of your first calls. The service was outstanding, and the team was honest, hardworking, and genuinely kind throughout the entire experience. We couldn’t be happier with the quality of their work.
Response from the owner · 3 weeks ago
We are so happy to hear this, Noelle—thank you for trusting Perfect Service Plumbing and Drain Cleaning for your plumbing and sewer line work. It means a lot that you found our team honest, hardworking, and genuinely kind, and we’re grateful you’re happy with the quality of the job.
M
Milo Crothers4 reviewsiTotal number of Google reviews Milo has written across all businesses on Google Maps, not just this one.
Mike is a plumbing wizard! My sink sprung a leak at 9:30p and Mike fixed it in less than 60 seconds! Highly recommend for emergencies!
Services: Faucet repair
Response from the owner · 3 weeks ago
We are so happy to hear this, Milo—thanks for taking the time to share! Mike will be glad to know he could jump in during your emergency and get that sink leak fixed in under a minute. We really appreciate the recommendation.
S
Sun Shine12 reviewsiTotal number of Google reviews Sun has written across all businesses on Google Maps, not just this one.
Our kitchen sink got clogged- we tried all kinds of remedies but nothing worked. I called on Friday to a company to see if they can come and fix it asap and they did send Willson same day he came and resolved our problem very fast, water goes down the drain without any issues.
Price assessment: Reasonable price
Price: $200–400
Services: Drain cleaning
Response from the owner · a month ago
Thank you so much, Sun! We’re glad Willson could come out the same day and quickly get your kitchen sink clog cleared so the water flows down the drain without any issues. We really appreciate you choosing Perfect Service Plumbing and Drain Cleaning.
L
Larry Schork9 reviewsiTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Very responsive and a great team to work with. Took charge of a difficult plumbing problem and brought it to resolution. I'll always use them going forward for my rental.
Services: Plumbing leak detection, Shower repair
Response from the owner · a month ago
Thank you so much, Larry! We’re really glad our team could be responsive, take charge of that tough plumbing issue, and get it fully resolved. We truly appreciate you trusting Perfect Service Plumbing and Drain Cleaning with your rental going forward.
