Experts Reviews · Company report
Black Cat Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%95+13.4Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Black Cat Plumbing

Portland, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 154 plumbers · 5.0★ from 208 Google reviews

Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Black Cat Plumbing is better than 97% of plumbers.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Black Cat Plumbing is better than 98% of plumbers.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Black Cat Plumbing is better than 100% of plumbers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Black Cat Plumbing is better than 95% of plumbers.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Black Cat Plumbing is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Black Cat Plumbing is better than 100% of plumbers.A
100

Reviews for your job

Customers hired Black Cat Plumbing for 8 kinds of job.

Black Cat Plumbing for faucet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$192–$593
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#32 / 125
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Faucet repair”

Claire6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Great timeline as far as booking and then scheduling the service call. Kind staff. Reasonable price!

Paid $2,000+Reasonable priceFaucet repairFaucet installationService not listed
Isabelle6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The service was professional and he knew just what to do. He was organized and cleaned up after himself.

Faucet repair
AshleyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very reliable, responsive and easy to work with. I've been using Black Cat for almost 20 years. They are great.

Paid $200–400Reasonable pricePlumbing pipe repairFaucet repair
Hannah11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Black hat fixed my shower cartridge and outdoor faucet. They were on time and did the work in about half of the time that was estimated to me on the phone.

Paid $200–300Reasonable priceFaucet repairShower repair
Paul3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Quick service to install a new faucett for a kitchen sink. Jordan made a number of tweaks to get all the hoses in place and to ensure the pull-down faucett worked smoothly. Fast and accurate - this was an EXCELLENT plumber's visit!

Faucet repair
Dot3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

As always, very professional & personable. Job well done.

Paid $200–300Not sureWater heater installationPlumbing leak detectionFaucet repair
MaryLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Black Cat is my go-to plumber for my 1890 Victorian home. Over the years, they have replaced hot water heaters, hose bibs, and waste lines. During their latest visit, they replaced 3 faucets, 3 pop up drains, and tightened a faucet. They do a great job. Staff is knowledgeable. They communicate well and are all-around nice folks.

Paid $300–400Reasonable priceFaucet repair
Lisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Jaime was terrific. He fixed three problems in the kitchen and bath amazingly quickly; he explained what he was doing (and, in one case, how long an old faucet might, even though now fixed, last). He was also interesting, friendly . . . and clearly knew what he was doing. If we have plumbing issues in the future,…

Plumbing leak detectionFaucet repairService not listed
Michelle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Very kind, quick, and clean. He came in let me explain then go to work. When done, made sure I was happy. Couldn't ask for more.

Not sureFaucet repair
Susan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Dylan was so knowledgeable, he knew just what to do. He called to see if he could come early and checked the working order of everything before he left. He also answered questions I had.

Paid $700–800Reasonable pricePlumbing leak detectionPlumbing pipe repairFaucet repair
Todd8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

These guys have worked on my house several times, different stages of remodeling. I will call them again, great service and fair pricing. Awesome!

Reasonable priceFaucet repairToilet installation
K6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Explained options to me thoroughly, answered all my questions, did good work and good clean-up after. Very nice, professional plumber. This was the second big job they've done for me; highly recommend them.

Reasonable priceFaucet repair
CarolLocal Guide · 317 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Black Cat plumbing company absolutely deserves recognition! From the moment I called, their customer service was friendly, professional, and incredibly responsive. They were able to schedule an appointment quickly and kept me updated every step of the way. Our plumber, Jaime, was exceptional — truly a master of the…

Great priceFaucet repairShower repair
Michelle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ethan worked on my tub drain pipe and replaced my kitchen faucet. He was very kind, thoughtful, and efficient. Surprisingly, he even cleaned up after himself in the basement. He covered some things I had out in the basement to make sure they weren't damaged too.

Paid $800–900Not surePlumbing leak detectionFaucet repair
g2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike and his staff were quick to connect with me and problem-solve leaking pipes. They were thorough in the explanation of the work that needed to be completed and provided a detailed bid. The work was completed in a timely matter. The work site was left clean and the job completed as promised. I would like to…

Faucet repairPlumbing pipe repair+ Punctuality+ Quality+ Professionalism
Jim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Paid $200–300Reasonable pricePlumbing leak detectionFaucet repair
Sue10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Paid $200–300Not sureFaucet repair
Lori5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $200–300Reasonable pricePlumbing leak detectionFaucet repair
Patti5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $300–400Reasonable priceFaucet repair

Price

$486+4% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 66%Overpriced 1%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair30$322–$1.2k
Plumbing leak detection20$114–$633
Faucet repair19$192–$593
Water heater installation13$1.2k–$2.5k
Faucet installation11$292–$855
Toilet installation7$529–$1.4k
Shower repair7$239–$693
Shower installation4—

Compare with