Experts Reviews · Company report
Black Cat Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%95+13.4Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Black Cat Plumbing

Portland, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 154 plumbers · 5.0★ from 208 Google reviews

Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Black Cat Plumbing is better than 97% of plumbers.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Black Cat Plumbing is better than 98% of plumbers.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Black Cat Plumbing is better than 100% of plumbers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Black Cat Plumbing is better than 95% of plumbers.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Black Cat Plumbing is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Black Cat Plumbing is better than 100% of plumbers.A
100

Reviews for your job

Customers hired Black Cat Plumbing for 8 kinds of job.

Black Cat Plumbing for plumbing leak detection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$114–$633
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak detection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#48 / 133
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 20 Google reviews tagged “Plumbing leak detection”

Jeremy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I needed them twice in a week and I'd call them again. Fast and friendly.

Paid $200–400Reasonable pricePlumbing leak detectionPlumbing pipe repairToilet installation
KenLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Another luck out service call - called early Monday morning, got an appointment that day due to a cancellation. Duane showed up early, and dealt with our three separate issues quickly and professionally. He installed a new power room faucet, worked on a leaky faucet shut off, and dealt with an uncooperative…

Paid $400–500Reasonable pricePlumbing leak detectionFaucet installationService not listed
MLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Matt repaired our new and improperly installed garbage disposal, (originally installed by a handyman). He also gave our loose faucets and bath tub filler a tune and checked all the plumbing for us. The office is staffed so someone answers calls and schedules. They didn't make me wait all day and Matt showed up in…

Plumbing leak detection
StuartLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Jordan did a great job installing our new kitchen faucet, as well as diagnosing a leak that we had. He was thorough, professional, and a pleasure to have in our home.

Paid $200–300Reasonable pricePlumbing leak detectionFaucet installation
Annie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jaime was very capable and courteous. I couldn’t have asked for better service. I highly recommend Black Cat!

Plumbing leak detection
Julie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Black Cat has been great to work with, responsive and proactive. The office staff is very helpful and Felipe, the estimator, is knowledgeable.

Reasonable priceWater heater installationPlumbing leak detectionPlumbing pipe repair
Dot3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

As always, very professional & personable. Job well done.

Paid $200–300Not sureWater heater installationPlumbing leak detectionFaucet repair
Travis8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Got some leaks fixed and a quote on repiping the house. Staff were easy to talk with and understood my needs. Also let me know what services were essential and necessary so I could prioritize the work.

Reasonable pricePlumbing leak detection
Crash3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Love these guys! Dylan came out for an emergency leak detection and was super personal and professional. I would recommend BCP any day.

Paid $400–500Reasonable pricePlumbing leak detection
danLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I had a leak with main water line, under my house. Called Black Cat, they came out that afternoon, and Dylan found where the water was leaking. He advised me that I had a very old water line, and recommend that I have it replaced. He called the office, and then told me that he be back the next day and get it fixed.…

Paid $1,000+Great pricePlumbing leak detectionPlumbing pipe repair
Lisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Jaime was terrific. He fixed three problems in the kitchen and bath amazingly quickly; he explained what he was doing (and, in one case, how long an old faucet might, even though now fixed, last). He was also interesting, friendly . . . and clearly knew what he was doing. If we have plumbing issues in the future,…

Plumbing leak detectionFaucet repairService not listed
David10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Jaime did a great job. I have a super old ghetto rigged set up and any time something goes wrong it is not an easy fix He let me know what my options were and quickly figured out a way to address the issue without ripping everything up and costing me a ton of $$$.

Reasonable pricePlumbing leak detection
Susan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Dylan was so knowledgeable, he knew just what to do. He called to see if he could come early and checked the working order of everything before he left. He also answered questions I had.

Paid $700–800Reasonable pricePlumbing leak detectionPlumbing pipe repairFaucet repair
Michael11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Ethan was great and he knew his stuff. He even cleaned up when he was done. Had his broom and spray cleaner at hand. He explained the problem and the fix. Very diligent and solved the issue. The swimming pool is gone from my basement now. Give this man a raise!

Paid $700–800Reasonable pricePlumbing leak detectionPlumbing pipe repair
Michelle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ethan worked on my tub drain pipe and replaced my kitchen faucet. He was very kind, thoughtful, and efficient. Surprisingly, he even cleaned up after himself in the basement. He covered some things I had out in the basement to make sure they weren't damaged too.

Paid $800–900Not surePlumbing leak detectionFaucet repair
JeffryLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Hired Black Cat to make repairs found while prepping our condo for sale. They were fast and identified minor problems even the home inspection had missed ensuring no delays in our sale and no disapointment from our buyer. Highly recommend!

Reasonable pricePlumbing leak detectionPlumbing pipe repair
Matt12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Paid $200–400Reasonable pricePlumbing leak detection
Jim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Paid $200–300Reasonable pricePlumbing leak detectionFaucet repair
Taylor10 months ago★★★★★

Rating only, no written review.

Paid $500–600Reasonable pricePlumbing leak detectionPlumbing pipe repair
Lori5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $200–300Reasonable pricePlumbing leak detectionFaucet repair

Price

$486+4% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 66%Overpriced 1%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair30$322–$1.2k
Plumbing leak detection20$114–$633
Faucet repair19$192–$593
Water heater installation13$1.2k–$2.5k
Faucet installation11$292–$855
Toilet installation7$529–$1.4k
Shower repair7$239–$693
Shower installation4—

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