Experts Reviews · Company report
Black Cat Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%95+13.4Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Black Cat Plumbing

Portland, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 154 plumbers · 5.0★ from 208 Google reviews

Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Black Cat Plumbing is better than 97% of plumbers.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Black Cat Plumbing is better than 98% of plumbers.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Black Cat Plumbing is better than 100% of plumbers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Black Cat Plumbing is better than 95% of plumbers.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Black Cat Plumbing is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Black Cat Plumbing is better than 100% of plumbers.A
100

Reviews for your job

Customers hired Black Cat Plumbing for 8 kinds of job.

Black Cat Plumbing for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$322–$1.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#86 / 140
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 30 Google reviews tagged “Plumbing pipe repair” · showing 20

Diane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Ethan from Black Cat came to install my new sink and faucet. Because of the age of my house and pipes, there was issue after issue. What was supposed to be a quicker project turned into an all-day slog and then some. Ethan stuck with it, kept me informed all along the way, and barely took a minute's break. He…

Paid $1,000+Not surePlumbing pipe repairFaucet installationService not listed
Brad1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Matt was great to work with and his workmanship eas excellent. For any future plumbing work I will plan on using Black Cat Plumbing.

Paid $1,000–1,200Reasonable pricePlumbing pipe repair
Nichole9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Jaime from Black Cat knows what’s up! Solved my problem quickly and is absolutely my go to guy from here on out with this old house and the old pipes. So helpful and kind! Call Black Cat if you want your problem solved correctly! 🐈‍⬛

Paid $1–200Great pricePlumbing pipe repair
MichelleLocal Guide · 103 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Jaime who came to fix the broken pipe was great. He explained to me what he needed to do. I asked him questions and he was patient and explained to me in layman's terms. I appreciate his professionalism and friendliness. The office also kept me informed with timing and who was coming. Great customer service all around.

Plumbing pipe repair
BrianLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Strong communications to schedule. Email and text updates on schedule. Updates from technician on actual arrival time (early!). Fast work and clear communications on the work needs and solutions. I'm very satisfied!

Paid $200–400Reasonable pricePlumbing pipe repair
matt10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Jaime was awesome and did great work even with a complex situation. Thanks to the team for helping us out during a rough time.

Paid $1,000–1,200Plumbing pipe repairShower repair
Jeremy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I needed them twice in a week and I'd call them again. Fast and friendly.

Paid $200–400Reasonable pricePlumbing leak detectionPlumbing pipe repairToilet installation
Kim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I can't say enough about Jaime from Black Cat Plumbing. He creatively trouble shot my plumbing situation, offered good options, was never pushy, and was a good communicator. The result of the pipe repair was better than it had been for ages.

Paid $200–400Great pricePlumbing pipe repair
Devin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

My kitchen sink was super clogged and Jaime snaked it, put his damn shoulder into opening a seized cleanout nut, and got my drain flowing in a couple hours. He's also a solid guy, super friendly and respectful. Anyone would be lucky to have him service your house.

Paid $400–600Reasonable pricePlumbing pipe repair
AshleyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very reliable, responsive and easy to work with. I've been using Black Cat for almost 20 years. They are great.

Paid $200–400Reasonable pricePlumbing pipe repairFaucet repair
lisa9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Every experience I’ve had with Black Cat has been great. Mike runs a great business and has a wonderful team. Jaime was fantastic today-quick, efficient and friendly.

Plumbing pipe repair
A.J.2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jaime was prompt, fast, professional and all around fantastic.

Great pricePlumbing pipe repair
Julie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Black Cat has been great to work with, responsive and proactive. The office staff is very helpful and Felipe, the estimator, is knowledgeable.

Reasonable priceWater heater installationPlumbing leak detectionPlumbing pipe repair
Matthew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Professional, clear, and on time.

Plumbing pipe repair
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Black Cat came out early, sorted our issue with expertise and wrapped up quickly. Would highly recommend!

Paid $200–300Reasonable pricePlumbing pipe repair
Judith3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Jaime arrived on time, did a great job and was very thorough.

Not surePlumbing pipe repair
danLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I had a leak with main water line, under my house. Called Black Cat, they came out that afternoon, and Dylan found where the water was leaking. He advised me that I had a very old water line, and recommend that I have it replaced. He called the office, and then told me that he be back the next day and get it fixed.…

Paid $1,000+Great pricePlumbing leak detectionPlumbing pipe repair
Amy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Reasonably priced, and Dylan was a super nice guy. Will definitely use them again in the future for repairs or larger projects.

Paid $200–300Reasonable pricePlumbing pipe repair
Susan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Dylan was so knowledgeable, he knew just what to do. He called to see if he could come early and checked the working order of everything before he left. He also answered questions I had.

Paid $700–800Reasonable pricePlumbing leak detectionPlumbing pipe repairFaucet repair
Elise2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

A vertical sewer pipe in our cellar had become corroded over time and was leaking. Husband had several times effected a "there - I fixed it!" solution, involving repeated applications of plumber's epoxy, resulting in a sort of unsightly bulbous "growth" emerging from the join in the pipe, from which a foul brown…

Paid $700–800Great pricePlumbing pipe repair

Show more plumbing pipe repair reviews (10 more) →

Price

$486+4% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 66%Overpriced 1%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair30$322–$1.2k
Plumbing leak detection20$114–$633
Faucet repair19$192–$593
Water heater installation13$1.2k–$2.5k
Faucet installation11$292–$855
Toilet installation7$529–$1.4k
Shower repair7$239–$693
Shower installation4—

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