Analyzing 9,268,3429.3M ReviewsFor 26,37926.4K Experts

Experts Reviews · Company report
Black Cat Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%95+13.4Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Black Cat Plumbing

Portland, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 154 plumbers · 5.0★ from 208 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Black Cat Plumbing is better than 97% of plumbers.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Black Cat Plumbing is better than 98% of plumbers.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Black Cat Plumbing is better than 100% of plumbers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Black Cat Plumbing is better than 95% of plumbers.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Black Cat Plumbing is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Black Cat Plumbing is better than 100% of plumbers.A
100

Reviews for your job

Customers hired Black Cat Plumbing for 8 kinds of job.

Black Cat Plumbing for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#97 / 136
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Water heater installation”

Robby3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Black Cat are my go-to team for plumbing.

Paid $2,000+Reasonable priceWater heater installationShower installationToilet installation
MelLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Black Cat plumbing was absolutely great. Our very old water heater sprung a leak. They were very quick to respond, very professional, thorough in explaining what the scope of work could involve, forthright about the pricing and time the project could take. They showed up on time and completed the project very…

Customer photo from Mel's review
Paid $1,000+Reasonable priceWater heater installation
Sue3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Fast, efficient, knowledgeable, friendly I really appreciate them getting to my hot water heater in your problem fast

Paid $1,000+Great priceWater heater installation
Julie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Black Cat has been great to work with, responsive and proactive. The office staff is very helpful and Felipe, the estimator, is knowledgeable.

Reasonable priceWater heater installationPlumbing leak detectionPlumbing pipe repair
Dot3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

As always, very professional & personable. Job well done.

Paid $200–300Not sureWater heater installationPlumbing leak detectionFaucet repair
AngelLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Best communications Work was great

Paid $1,000+Great priceWater heater installation
Deborah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Jordon the plumber was very professional and clearly explained every step. It’s always a pleasure to work with Black Cat.

Paid $1,000+Great priceWater heater installation
AA1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Everyone at Black Cat was friendly, kind and professional. They promptly fit me into their schedule for an emergency water heater replacement and the job was completed quicker than expected.

Paid $1,000+Reasonable priceWater heater installation
Allen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Best plumbing company in the Portland area! Have used them multiple times and they are always fast, friendly, and affordable.

Paid $700–800Reasonable priceWater heater installationShower repair
hung6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★

I had a new water heater installed by Black Cat Plumbing recently. The installers were professionals & prompt. While many other outfits won't give out an estimate without a site visit, BCP gave me an estimate right away. That's a PLUS. There was a hiccup to finish the whole job by the crew but in the end, I have hot…

Paid $1,000+Reasonable priceWater heater installation
JoeLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Best pricing from the three quotes I found. Terrific communication throughout the project. Quality work. Will be using them again!

Great priceWater heater installationService not listed
kelly7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I had to have my entire home repiped. The team was great and timely!

Water heater installationPlumbing pipe repairService not listed
Crockett7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mike, Chrissy, and the whole Black Cat team are the best. Repipe, install tankless water heater, install new fixtures. Now I'm working with them on new construction. Very high quality work, on time, on budget, great people.

Toilet installationWater heater installationService not listed+ Responsiveness+ Punctuality+ Quality

Price

$486+4% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 66%Overpriced 1%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair30$322–$1.2k
Plumbing leak detection20$114–$633
Faucet repair19$192–$593
Water heater installation13$1.2k–$2.5k
Faucet installation11$292–$855
Toilet installation7$529–$1.4k
Shower repair7$239–$693
Shower installation4—

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