AIRPORT SHUTTLE SERVICES · BOCA RATON, FL
Black Pearl Limousine BPL logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%91+31.9Reliability 15%95+14.3Craft & service 20%36+7.2Value 10%64+6.4Momentum 8%63+5Track record 7%59+4.1Accountability 5%88+4.4Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Black Pearl Limousine BPL

Better than 89% of airport shuttle services · #3 of 28

5.0★298 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 2.9%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Black Pearl Limousine BPL for group tours

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Group tours”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2

All 7 Google reviews tagged “Group tours”

★★★★★ franki · Edited 7 months ago

Excellent service and great experience

Group tours
★★★★★ Laura · 2 years ago

I can't thank Darah and the team at Black Pearl enough for the outstanding service they provided during the American Humane Hero Dog Awards in Palm Beach. They provided all airport transfers and local transportation for all of our canine finalists (and their humans), as well as transport for our staff and other…

Group toursPrivate tours
★★★★★ Maria · 3 years ago

Highly recommend!!!! Every single step was easy and stress-free. Great communication from the company, wonderful driver, and so easy to book. Reliable service and helpful staff. We used them for group transport to and from a corporate event.

Group toursService not listed
★★★★★ Summer · 4 years ago

My experience was phenomenal from start to finish. Every detail was accounted for. The driver was timely and made sure every passenger was as comfortable as possible. The bus was immaculate. I will definitely be using them again!

Group tours
★★★★★ Jennifer · 4 years ago

Black Pearl Limousine was amazing! We had a large group with varying needs and of course some last minute changes, all of which were met with a high level of service and accommodation. I'd highly recommend BPL to anyone!

Group tours
★★★★★ brian · 4 years ago

Rating only, no written review.

Group toursPrivate tours
★★★★★ Adriana · 4 years ago

Rating only, no written review.

Group tours

vs category

Blue = Black, grey = airport shuttle services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (13 reviews)2024-Q2: 4.87★ (15 reviews)2024-Q3: 5.00★ (10 reviews)2024-Q4: 5.00★ (12 reviews)2025-Q1: 5.00★ (16 reviews)2025-Q2: 5.00★ (12 reviews)2025-Q3: 5.00★ (10 reviews)2025-Q4: 5.00★ (11 reviews)2026-Q1: 5.00★ (12 reviews)2026-Q2: 5.00★ (12 reviews)2026-Q3: 5.00★ (17 reviews)2026-Q4: 5.00★ (2 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%91+31.9Reliability 15%95+14.3Craft & service 20%36+7.2Value 10%64+6.4Momentum 8%63+5Track record 7%59+4.1Accountability 5%88+4.4Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
91
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
95
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
36
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
64
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
63
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
59
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
88

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+16 / −0
Professionalism
+15 / −0
Responsiveness
+0 / −0
Punctuality
+15 / −0
Value
+10 / −0

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