iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%84+20.4Value 14%97+13.7Replies to reviews 7%100+7.1Momentum penalty90−1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#505 of 899 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 44%
4.8★★★★★1,304 Google reviews · 14 photos
91%five-star reviews
4.77★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Black's Tire & Auto Service 4.8 out of 5 based on 1304 reviews, with the owner responding to 98% of comments. Customers frequently praise the shop for quick service, friendly staff, and accurate pricing during inspections, tire changes, and brake repairs. However, several low-star reviews highlight recurring issues with unexpected additional fees at checkout and significant wait times despite scheduled appointments.
Google rating: 4.8 out of 5 from 1,304 reviews (91% five-star).
Reviews on this page: 1,304 Google reviews (1,005 with written comments, 12 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: November 5, 2026.
Service: Auto Repair Shop serving Calabash, North Carolina.
Data from Google, last updated November 6, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: satisfaction.
Black's Tire & Auto ServiceAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Black's Tire & Auto Service: 81/100 on this factor. Category median: 88.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Black's Tire & Auto Service: 84/100 on this factor. Category median: 85.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Black's Tire & Auto Service: 97/100 on this factor. Category median: 100.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Black's Tire & Auto Service: 90/100 on this factor. Category median: 100.A
90
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Black's Tire & Auto Service: 100/100 on this factor. Category median: 59.A
100
Bar = this company · dark tick = category median.
Star ratings
1,304 Google reviews we collected
4.8of 5
5 stars1,18491%
4 stars625%
3 stars252%
2 stars81%
1 star252%
Praise vs complaints
Phrases our text analysis found in 1,005 written reviews
98%praise
Praise1,43498%
Complaints292%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price20440%
Reasonable27053%
Overpriced194%
Not sure133%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude48433%
Speed & response36225%
Quality & results24116%
Price & value14310%
Would recommend1238%
Honesty & trust665%
Communication443%
What customers talk about
We read 1,005 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Bret and members of Black's Tire of Calabash were very helpful and did the work very quickly and have me on the road .”
“Definitely NOT your average condescending car repair service!”
“…e super busy, the counter personnel were great check-in was easy and fast.…”
“Went there today for oil change and to have a tire checked with slow leak.”
“Usually good work, explains work, and vehicle issues in detail.”
“Upon getting back to my neighborhood and using my blinker, I realized that it was still not fixed so I decided to check the tail light when I arrived home.”
“The price was super reasonable, and the fact they took me in straightaway, even though they were super busy, the counter personnel were great check-in…”
“When I came in on my lunch break today to have the tires installed, hidden fees were added at checkout.”
“I would highly recommend them for your Auto service.”
“I would recommend getting a second opinion before authorizing repairs here.”
“In times when its hard to trust anyone, the crew at Blacks goes beyond words to earn my trust.”
“Very professional and they always communicate everything in advance and jobs are all completed as discussed.”
“Totally ignored that I even walked into the store.”
People customers mention
Blacks26 reviews
Brett21 reviews
Tires13 reviews
Mike11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Black's Tire & Auto Service for 8 kinds of job. Pick one to see what they paid and said.
DonLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 hours ago★★★★
I frequent Blacks Tire and Auto Service for repairs on my vehicles. I spoke with Brett on the phone who shared with me the price to put new brakes and rotors on the rear of my truck. He got me in the very next day. He quoted me an outdoor price of $420. When I arrived to pick the truck up , I was told I owed…
Reasonable priceBrakes
Laurel10 hours ago★★★★★
This was the first time I went to Black’s Auto. They were so helpful, professional, and quick! I will go there for all my auto needs from now on!
Great priceService not listed
William2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 hours ago★★★★★
Bret and members of Black's Tire of Calabash were very helpful and did the work very quickly and have me on the road .
Great priceTiresTire rotationsOil change
Joe7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
First set of 4 tires purchased from Black’s Tire Service in Calabash and would buy from them again. Friendly staff and manager Brett goes out of his way to help.
Great priceTires
Wayne7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Visited Black’s Tire in Calabash, NC on November 3, 2026 to have a NC Inspection completed. They took my request immediately and was done in 45
minutes. Everyone was very helpful and friendly. It is a very efficient shop. All the employees were always busy and very friendly and helpful to many customers.
Great priceVehicle Inspection
Gary16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Friendly staff. Great service. I will be a repeat customer.went there without an appointment and they squeezed me in
I frequent Blacks Tire and Auto Service for repairs on my vehicles. I spoke with Brett on the phone who shared with me the price to put new brakes and rotors on the rear of my truck. He got me in the very next day. He quoted me an outdoor price of $420. When I arrived to pick the truck up , I was told I owed $475ish. I explained that brett quoted me a price of $420, the person who waited on me at the counter, said the price was more because they had to order parts from Napa. I shared that I was quoted a price of $420 and that's what I agreed to pay. He adjusted the price at the register. I would have given 5 stars if this would not have happened. I appreciate you caring for my vehicles.
Price assessment: Reasonable price
Services: Brakes
Response from the owner · 9 hours ago
Hi Don, thank you for taking the time to share your experience with us! We're glad to hear that Brett was able to accommodate you quickly and that you appreciate our care for your vehicles. I apologize for the confusion regarding the pricing upon pick-up, and I’m grateful that our team could adjust it for you. Your feedback is important, and we’ll work to ensure clearer communication in the future. We hope to earn that 5-star rating next time!
This was the first time I went to Black’s Auto. They were so helpful, professional, and quick! I will go there for all my auto needs from now on!
Price assessment: Great price
Services: Service not listed
Response from the owner · 10 hours ago
Hi Laurel, we’re absolutely thrilled to hear about your first experience with us! Thank you for the wonderful feedback regarding our team's helpfulness and professionalism. We’re excited to be your go-to for all your auto needs, and we can’t wait to see you again soon!
William Hughes2 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Bret and members of Black's Tire of Calabash were very helpful and did the work very quickly and have me on the road .
Price assessment: Great price
Services: Tires, Tire rotations, Oil change
Response from the owner · Edited 10 hours ago
Hi William, we can't thank you enough for your wonderful review! We're so glad to hear that Bret and the team at Black's Tire of Calabash provided you with quick and helpful service. Your satisfaction means the world to us, and we look forward to getting you back on the road again soon!
Joseph Nance Jr7 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
during an inspection of my vehicle, the inspector found a nail in my left front tire. The computer was telling me left rear however, the technician at Black, tire advised someone had moved the tires around which I had forgotten about, and that causes a computer to be full of which Tire and which place on the vehicle would be lower there. I thought that was pretty sharp of the technician to be aware of that. They took me straight in. I had no appointment. repaired my tire from the inside, which is the proper way to do it reset my computer and in a short period of time I was on my way. The price was super reasonable, and the fact they took me in straightaway, even though they were super busy, the counter personnel were great check-in was easy and fast. Thanks again for all their help Joseph Nance. Just wanted to add that I will be returning for a lot more of my service work You won’t find a better bunch of guys to help you thanks again
Response from the owner · Edited 18 hours ago
Hi Joseph, wow, thank you for such an incredible review! We're thrilled to hear that our technician was able to swiftly identify the issue with your tire and that you appreciated the efficient service. It's wonderful customers like you who make our job fulfilling, and we can't wait to welcome you back for all your future service needs. Your kind words about our team mean a lot to us—thank you for your trust and support!
Joe Scaplen7 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
First set of 4 tires purchased from Black’s Tire Service in Calabash and would buy from them again. Friendly staff and manager Brett goes out of his way to help.
Price assessment: Great price
Services: Tires
Response from the owner · a day ago
Hi Joe, we can’t thank you enough for your glowing review! We're thrilled you chose us for your first set of tires and that our team, especially Brett, made your experience enjoyable. Your satisfaction means the world to us, and we can’t wait to welcome you back for your next tire purchase!
Wayne Hodges7 reviewsiTotal number of Google reviews Wayne has written across all businesses on Google Maps, not just this one.
Visited Black’s Tire in Calabash, NC on November 3, 2026 to have a NC Inspection completed. They took my request immediately and was done in 45
minutes. Everyone was very helpful and friendly. It is a very efficient shop. All the employees were always busy and very friendly and helpful to many customers.
Price assessment: Great price
Services: Vehicle Inspection
Response from the owner · Edited a day ago
Hi Wayne, wow, thank you for such a glowing review! We’re thrilled to hear that your NC Inspection went smoothly and that our team made your experience enjoyable. It’s wonderful to know that our efficiency and friendliness stood out to you. We can’t wait to serve you again soon!
Gary Lemmon16 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Friendly staff. Great service. I will be a repeat customer.went there without an appointment and they squeezed me in
Price assessment: Great price
Services: Vehicle Inspection
Response from the owner · Edited a day ago
Hi Gary, we’re so grateful for your fantastic review! It’s wonderful to hear that our friendly staff could accommodate you on the spot and that you enjoyed the service. We can’t wait to welcome you back for your next visit!
Mark ChurchLocal Guide · 22 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Great service. I was attended to as soon as I entered the door. Truck was ready within an hour (State Inspection). Very pleasant staff.
Price assessment: Reasonable price
Response from the owner · Edited a day ago
Hi Mark, we truly appreciate your fantastic review! It's wonderful to hear that you received prompt service and enjoyed your visit. Our team takes pride in making every experience pleasant, and we’re thrilled we could meet your expectations. We can't wait to see you again!
Harold DavisLocal Guide · 45 reviewsiTotal number of Google reviews Harold has written across all businesses on Google Maps, not just this one.
I had my brake fluid flushed and filled. The service was fairly quick and the waiting area was clean and welcoming. Bathroom was clean. The price paid was exactly what I was quoted over the phone.
Price assessment: Reasonable price
Services: Brakes
Response from the owner · a day ago
Hi Harold, we can’t thank you enough for your wonderful review! We're delighted to hear that your brake fluid service met your expectations and that you enjoyed our clean and welcoming environment. It's fantastic to know that our pricing transparency made your experience even better. We look forward to seeing you again soon!
Kim Burgess4 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Hi Kim, we truly appreciate your fantastic review! It's wonderful to hear that you found our team professional. Your satisfaction motivates us to keep delivering top-notch service. We can’t wait to welcome you back!
