Analyzing 8,161,5218.2M ReviewsFor 23,08023.1K Experts

Black Swan Creative logo

Black Swan Creative

Video production service · Shively, KY · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%83+12.6Craft & service penalty99−0.1Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#130 of 175 video production companiesPosition by Experts Score among all companies we track in this category. · better than 26%
5.0 ★★★★★ 22 Google reviews · 10 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
5%reviews answered by the owner
Jan 2026latest review
📞 Call (313) 288-0864Request a call backWebsite ↗

Black Swan Creative at a glance

Google reviewers rate Black Swan Creative five stars based on twenty-two reviews, with the owner responding to five percent of them. Customers frequently describe the video production services as professional, timely, and creative, noting that the quality is high relative to the pricing. Recurring themes include punctuality, effective communication, and distinct visual styles suitable for various promotional needs. All provided excerpts are positive, so no common criticisms are evident in the available data.

  • Google rating: 5.0 out of 5 from 22 reviews (100% five-star).
  • Reviews on this page: 22 Google reviews (13 with written comments).
  • Owner responses: the business replied to 5% of reviews.
  • Most recent review: January 13, 2026.
  • Service: Video Production Company serving Shively, Kentucky.

Data from Google, last updated November 1, 2026.

Score profile vs other video production companies

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.

Satisfaction98Reliability97Craft & service99Value83Momentum100Replies to reviews–Satisfaction: 98 (median 98)Reliability: 97 (median 97)Craft & service: 99 (median 99)Value: 83 (median 95)Momentum: 100 (median 100)
Black Swan CreativeVideo Production Companies median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Black Swan Creative: 98/100 on this factor. Category median: 98.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Black Swan Creative: 97/100 on this factor. Category median: 97.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Black Swan Creative: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Black Swan Creative: 83/100 on this factor. Category median: 95.A
83
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Black Swan Creative: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
–

Bar = this company · dark tick = category median.

Star ratings

22 Google reviews we collected

  • 5 stars22100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 13 written reviews

  • Praise13100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude646%
  • Would recommend323%
  • Speed & response215%
  • Quality & results18%
  • Price & value18%

What customers talk about

We read 13 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Professional, friendly, and timely Would definitely work with them again.”
  • “I would recommend his services to anyone looking for a videographer.”
  • “Their creative direction was helpful, they were fast and professional and an amazing quality for the price!”
  • “Top notch services from Black Swan Creative, very professional with high end quality.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Niki1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Top‑notch videography! Professional, friendly, and timely Would definitely work with them again.

Ashley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I would recommend his services to anyone looking for a videographer. He is very professional, hard working, and makes videos different than what I have seen before. His work is amazing and should be shown on mainstream TV and in magazines. I highly suggest you book with him!

Jerrica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Their creative direction was helpful, they were fast and professional and an amazing quality for the price! We will definitely be using again for our promo work for our bakery! Thank you!

+ Responsiveness+ Quality+ Professionalism
King7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Super talented individual with a vision! Very professional as well… My go to guy on anything visual and I do mean anything!!!

+ Responsiveness+ Quality+ Professionalism
Stephen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Top notch services from Black Swan Creative, very professional with high end quality. Dedicated and focused at their craft to bring top visual products and the best experience for the client.

Alisha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Black swan creative does the best work I’ve ever seen outside of Hollywood. Not to mention his energy is amazing and not just his visual arts, but also an amazing producer. I hired him for my mother’s birthday video shoot and it was the best photos of her life. He made her dream come true that day and that alone is…

+ Responsiveness+ Quality+ Professionalism

Compare with

Photos

Customer reviews

5.0 ★★★★★ 22 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Filter by topic — each topic is highlighted in the reviews in the same color
Niki Powell1 reviewTotal number of Google reviews Niki has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Top‑notch videography! Professional, friendly, and timely Would definitely work with them again.

Alonzo White1 reviewTotal number of Google reviews Alonzo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best in the city…….. yeah yours too ‼️🌎

Response from the owner · a year ago

appreciate that bro 💯💯 We going up

Dantana Smith9 reviewsTotal number of Google reviews Dantana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional company. Highly recommend

Ashley Leake4 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I would recommend his services to anyone looking for a videographer. He is very professional, hard working, and makes videos different than what I have seen before. His work is amazing and should be shown on mainstream TV and in magazines. I highly suggest you book with him!

LaQuan Walton3 reviewsTotal number of Google reviews LaQuan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dopest camera man I've ever had! extraordinary vision!🔥🔥🔥💪🏾💪🏾💪🏾

Jerrica Tinsley5 reviewsTotal number of Google reviews Jerrica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Their creative direction was helpful, they were fast and professional and an amazing quality for the price! We will definitely be using again for our promo work for our bakery! Thank you!

  • Positive: Responsiveness, Quality, Professionalism
King D Havic7 reviewsTotal number of Google reviews King has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Super talented individual with a vision! Very professional as well… My go to guy on anything visual and I do mean anything!!!

  • Positive: Responsiveness, Quality, Professionalism
Sharde Lee1 reviewTotal number of Google reviews Sharde has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Extremely creative. The best quality in the city.

  • Positive: Quality, Professionalism
Birdy Birdy1 reviewTotal number of Google reviews Birdy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

🔥🔥🔥🔥

  • Positive: Professionalism
Stephen Bright1 reviewTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Top notch services from Black Swan Creative, very professional with high end quality. Dedicated and focused at their craft to bring top visual products and the best experience for the client.

Black Swan Creative on Google Maps →

Business details