Analyzing 7,299,1217.3M ReviewsFor 20,67720.7K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%13+0.9Craft & service penalty94−0.6Momentum penalty86−1.4Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE

Blackline Auto Care

Garland, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 49 tire repair shops · 4.9★ from 387 Google reviews

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Report card

Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Blackline Auto Care is better than 83% of tire repair shops.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Blackline Auto Care is better than 78% of tire repair shops.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Blackline Auto Care is better than 94% of tire repair shops.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Blackline Auto Care is better than 100% of tire repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Blackline Auto Care is better than 86% of tire repair shops.A
86
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Blackline Auto Care is better than 13% of tire repair shops.F
13

Reviews for your job

Customers hired Blackline Auto Care for 8 kinds of job.

Blackline Auto Care for a/c installation & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C installation & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “A/C installation & repair”

MicahLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

From the customer service, to the exceptionally fair pricing, and options for final payment - this shop is worth trusting! Came in with an A/C issue and from the reviews, pricing was not only fair but they offer financing as well. Worth every penny. I appreciate this shop and the work they did.

Great priceGeneral repairs & maintenanceA/C installation & repair
Katy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I’m very happy with my experience! They made it so easy to make an appointment and followed up so quickly. My car was ready the next day. The customer service was fantastic as well! Definitely will be coming back for any other car needs!

Air & cabin filter replacementA/C installation & repairAir conditioning
Steven6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

After taking my car to several shops, I can easily and confidently say this is the best experience I’ve had. Super knowledgeably and honest about the services being done and updates as they work on your car. I 100% trust and recommend this place to everyone.

Customer photo from Steven's reviewCustomer photo from Steven's review
Great priceA/C installation & repairAir conditioning
Phyllis8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

This is the first time going to this place. I chose it because of the reviews. And I’m so glad I did. Blackline is not your typical auto place. From the first moment of walking through the door to leaving my keys they were very professional and very helpful. I knew my car was in good hands. They diagnose the problem…

Reasonable priceA/C installation & repair
StaceeLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Boris was very knowledgeable and kind when I called. He was so helpful and upfront about the service(s) that may be done and the wait time. Highly recommend Blackline!!!

Reasonable priceA/C installation & repair
GarrickLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

(1st time) Recommend by and friend. They were incredibly welcoming and nice. Got the work done quickly, and tried to work with my warranty to get the best results. (2nd time) Took my car in because the AC was just blowing hot, wanted a tune up, and needed my brakes done. They fixed a hose I didn't know had a tear…

General repairs & maintenanceAuto engine tuningAuto A/C replacement
GlenfordLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had a pleasant experience with the shop. Boris was friendly, I had a good conversation and time went quickly. He was kind to slip a coupon for the service and knock off the price, thank you! I will definitely consider them again on any car service next time.

A/C installation & repair
Jeff1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

In short; Blackline a five star (family brother operation) I have done all auto repair on my Vehicles for two yrs+ small to major repairs just a few; electronics, fuel system, "AC – after repaired coldest it's ever been" most recent MAJOR New Transmission ALL Complete success & satisfaction. (important to me the…

A/C installation & repairBrake service & repairEngine repair+ Punctuality+ Quality+ Professionalism
Daniel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

A/C installation & repair
Logan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

A/C installation & repair+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 54%Overpriced 5%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change28—
General repairs & maintenance25—
Auto engine diagnostic23—
Steering & suspension repair22—
Brake service & repair14—
Brakes13—
Engine repair12—
Air conditioning12—

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