Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%13+0.9Craft & service penalty94−0.6Momentum penalty86−1.4Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE

Blackline Auto Care

Garland, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 49 tire repair shops · 4.9★ from 387 Google reviews

Report card

Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Blackline Auto Care is better than 83% of tire repair shops.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Blackline Auto Care is better than 78% of tire repair shops.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Blackline Auto Care is better than 94% of tire repair shops.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Blackline Auto Care is better than 100% of tire repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Blackline Auto Care is better than 86% of tire repair shops.A
86
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Blackline Auto Care is better than 13% of tire repair shops.F
13

Reviews for your job

Customers hired Blackline Auto Care for 8 kinds of job.

Blackline Auto Care for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 16
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 23 Google reviews tagged “Auto engine diagnostic” · showing 20

Sum10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They're always super helpful and fairly priced!! I got introduced to them by a friend and very happy with them! They take the time to know their clientele. Boris is sweetest! Thanks guys!

Great priceTransmissionGeneral repairs & maintenanceAuto engine diagnostic
tristan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

As always black line auto exceeds my expectations! Been going here for about 4 years now and have zero complaints! Prices are fair and quality and speed of work are great! Boris’s communication is fantastic walks you through the steps and communicates with you every step of the way! The black line auto team are the best of the best! 10/10

Reasonable priceElectrical repairAir & cabin filter replacementTires
Simeon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very helpful and explained what’s going on thoroughly whilst keeping fair prices

Great priceTiresSteering & suspension repairGeneral repairs & maintenance
W.Local Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service. Repaired oil leak—replaced valve covers, gaskets, turbo gaskets on 3.5L Eco Boost F150. Completed on time and as quoted. It has been a week and no leaks whatsoever!

Reasonable priceAuto engine diagnosticEngine repair
Si3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My car reported an engine check error and needed to replace the coolant water pump. Blackline Auto Care advised and replaced the part quickly at a reasonable price. Thank you.

Auto engine diagnostic
SherryLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

These guys are the bomb! Great service and will always be a customer love them!♡♡ love love these guys!

Great priceGeneral repairs & maintenanceAuto engine diagnostic
C.Local Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I recently had the pleasure of using Black Line Auto Care for my vehicle, and I can confidently say they exceeded all my expectations! The staff was incredibly professional, knowledgeable, and friendly. They took the time to thoroughly explain the services my car needed and offered honest advice without any…

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceAuto engine diagnostic
Veronica11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Boris very knowledgeable and trustworthy.please take your cars to them for any issues.I wish I knew them earlier.will definitely use them again

Air & cabin filter replacementAuto engine diagnosticOil change
Grant15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great quality and great price. They show me what's wrong and have a good price to fix it. About 1/3 the price of the dealer and I trust Blackline more.

Auto engine diagnosticElectrical repairOil change+ Quality+ Professionalism+ Value
Judith3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very good service. I will recommend to friends and relatives. Boris explained everything they had to do to repair my car. I will use them for any needed repairs.

Auto engine diagnostic
Adalberto1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Awesome service will definitely come back again.

Auto engine diagnosticEngine repairGeneral repairs & maintenance
Mel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always accommodating and fair.

Auto engine diagnosticGeneral repairs & maintenanceVehicle safety inspection
Emerald3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional and efficient. Boris always takes time to talk through what is going on with my vehicle so I can make informed decisions.

Auto engine diagnosticGeneral repairs & maintenance
DerrickLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very knowledgeable and detailed. Boris was honest, transparent, and courteous the entire time. They treat you like family!!I can go on for days about this experience, was certainly a pleasure.

Brake service & repairAuto engine diagnosticGeneral repairs & maintenance
MimiLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I wish I would have known this place sooner. They’re knowledgeable, professional and honest. Their prices are fair. I would definitely recommend this place to my friends.

Auto engine diagnosticGeneral repairs & maintenanceOil change
A.Local Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I can’t remember the guys name that is at the desk. But he’s very understanding. I took my 2010 Malibu in because of a misfire but had no check engine light on as I have a OBD II reader in my car. They found a second misfire and a small oil leak. I was only able to get the misfire done not the oil leak. But will be…

Brake service & repairAuto engine diagnosticSteering & suspension repair+ Quality+ Professionalism+ Value
Lisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great service and reasonable price

Auto engine diagnostic
karl7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

The Brothers have always been courteous, considerate of your situation. They don't try to pressure you or try rip you off. Also very knowledgeable in their craft. I have no reservations on recommending their services to anyone. Great Work

ElectricalAuto engine diagnosticSteering & suspension repair+ Punctuality+ Quality+ Professionalism
Samantha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Blackline Auto Care provided good and honest service. I trust them with my car and will continue to take my care to this establishment for service.

Auto engine diagnosticOil change+ Value
Romanochevy696 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Thank you black line for taking care of me, diagnosed the problem and took care of the job, will recommend the shop to others

Auto engine diagnostic

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 54%Overpriced 5%Not sure 0%

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