Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%13+0.9Craft & service penalty94−0.6Momentum penalty86−1.4Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE

Blackline Auto Care

Garland, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 49 tire repair shops · 4.9★ from 387 Google reviews

Report card

Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Blackline Auto Care is better than 83% of tire repair shops.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Blackline Auto Care is better than 78% of tire repair shops.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Blackline Auto Care is better than 94% of tire repair shops.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Blackline Auto Care is better than 100% of tire repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Blackline Auto Care is better than 86% of tire repair shops.A
86
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Blackline Auto Care is better than 13% of tire repair shops.F
13

Reviews for your job

Customers hired Blackline Auto Care for 8 kinds of job.

Blackline Auto Care for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 19
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 26 Google reviews tagged “General repairs & maintenance”

Bambia day ago★★★★★

Amazing job!! Customer service was great

Great priceGeneral repairs & maintenance
DanielLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The main point of coming was over all generic maintenance stuff. But a day before a check engine light came on. They didn’t mind looking into it. Only took a day to do all of the maintenance i wanted done and fixed my check engine light problem. Including getting parts in. I did also noticed my coolant was low and…

General repairs & maintenanceOil change
MicahLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

From the customer service, to the exceptionally fair pricing, and options for final payment - this shop is worth trusting! Came in with an A/C issue and from the reviews, pricing was not only fair but they offer financing as well. Worth every penny. I appreciate this shop and the work they did.

Great priceGeneral repairs & maintenanceA/C installation & repair
Sum10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They're always super helpful and fairly priced!! I got introduced to them by a friend and very happy with them! They take the time to know their clientele. Boris is sweetest! Thanks guys!

Great priceTransmissionGeneral repairs & maintenanceAuto engine diagnostic
tristan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

As always black line auto exceeds my expectations! Been going here for about 4 years now and have zero complaints! Prices are fair and quality and speed of work are great! Boris’s communication is fantastic walks you through the steps and communicates with you every step of the way! The black line auto team are the best of the best! 10/10

Reasonable priceElectrical repairAir & cabin filter replacementTires
Simeon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very helpful and explained what’s going on thoroughly whilst keeping fair prices

Great priceTiresSteering & suspension repairGeneral repairs & maintenance
ChristopherLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Exceptional service! Blackline keeps you informed about the progress of the diagnosis and repair of your vehicle.

Great priceElectrical repairGeneral repairs & maintenance
Jonnathan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Borris went above & beyond to provide great customer service! The cost was reasonable and fair. Overall, I’m very satisfied with my first visit. I’ll be sure to come back again!

General repairs & maintenance
Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

I just took my wife's car there. The a/c was going out. They got me taken care of the same day. Great, friendly service.. great prices as well. Will definitely be a repeat customer.

Great priceAir conditioning
SherryLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

These guys are the bomb! Great service and will always be a customer love them!♡♡ love love these guys!

Great priceGeneral repairs & maintenanceAuto engine diagnostic
C.Local Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I recently had the pleasure of using Black Line Auto Care for my vehicle, and I can confidently say they exceeded all my expectations! The staff was incredibly professional, knowledgeable, and friendly. They took the time to thoroughly explain the services my car needed and offered honest advice without any…

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceAuto engine diagnostic
GarrickLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

(1st time) Recommend by and friend. They were incredibly welcoming and nice. Got the work done quickly, and tried to work with my warranty to get the best results. (2nd time) Took my car in because the AC was just blowing hot, wanted a tune up, and needed my brakes done. They fixed a hose I didn't know had a tear…

General repairs & maintenanceAuto engine tuningAuto A/C replacement
Joseph6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

These brothers have all the ASE certifications, experience and skills to work on both domestic and foreign vehicles. They have performed exceptional work on our 99 Miata, 2001 BMW Z3M Roadster, 2003 BMW M3 and 2007 Toyota FJ Cruiser. I trust their abilities to handle minor to major servicing on all of our…

Brake service & repairBrakesGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Marie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

My experience at Blackline Automotive has always been Excellent. This two Brothers that own this automotive shop have the utmost integrity they treat me and everyone else with the greatest amount of respect. They're very thorough professionals Extremely Honest and always explain everything in great detail what is…

Engine repairGeneral repairs & maintenanceOil change
Sed7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I’ve been a customer for about 5 years now. This team excels in their work! They are friendly, truthful, and keep you informed. Additionally, they assist in clarifying your car's requirements.

Brake service & repairBrakesGeneral repairs & maintenance
Kayla9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did a great job, were very upfront and realistic about the repairs needed and the cost. Will definitely be going back.

General repairs & maintenance
Andy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I’ve been a returning customer for Blackline Auto-care. Quality of work is great. Great customer service. And the staff is very helpful and friendly.. Jaime, one of the mechanics does a great job in always making sure everything is done properly and correctly. Blackline Auto-care is very reliable and will get the job done!

BrakesGeneral repairs & maintenanceOil change
Adalberto1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Awesome service will definitely come back again.

Auto engine diagnosticEngine repairGeneral repairs & maintenance
Mel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always accommodating and fair.

Auto engine diagnosticGeneral repairs & maintenanceVehicle safety inspection
Emerald3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional and efficient. Boris always takes time to talk through what is going on with my vehicle so I can make informed decisions.

Auto engine diagnosticGeneral repairs & maintenance
DerrickLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very knowledgeable and detailed. Boris was honest, transparent, and courteous the entire time. They treat you like family!!I can go on for days about this experience, was certainly a pleasure.

Brake service & repairAuto engine diagnosticGeneral repairs & maintenance
peter3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Boras is awesome! Very quick to call back and had great knowledge of my Audi A8.

General repairs & maintenance
MimiLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I wish I would have known this place sooner. They’re knowledgeable, professional and honest. Their prices are fair. I would definitely recommend this place to my friends.

Auto engine diagnosticGeneral repairs & maintenanceOil change
CHANTAL8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Best customer service! Every time I come he always get the job done !! Great place to come and get your cell phone repair!!!

General repairs & maintenance
Logan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

General repairs & maintenanceVehicle safety inspectionOil change
Aaron7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Brake service & repairBrakesGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 54%Overpriced 5%Not sure 0%

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