Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%13+0.9Craft & service penalty94−0.6Momentum penalty86−1.4Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE

Blackline Auto Care

Garland, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 49 tire repair shops · 4.9★ from 387 Google reviews

Report card

Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Blackline Auto Care is better than 83% of tire repair shops.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Blackline Auto Care is better than 78% of tire repair shops.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Blackline Auto Care is better than 94% of tire repair shops.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Blackline Auto Care is better than 100% of tire repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Blackline Auto Care is better than 86% of tire repair shops.A
86
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Blackline Auto Care is better than 13% of tire repair shops.F
13

Reviews for your job

Customers hired Blackline Auto Care for 8 kinds of job.

Blackline Auto Care for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.28
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 28
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 28 Google reviews tagged “Oil change” · showing 20

DanielLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The main point of coming was over all generic maintenance stuff. But a day before a check engine light came on. They didn’t mind looking into it. Only took a day to do all of the maintenance i wanted done and fixed my check engine light problem. Including getting parts in. I did also noticed my coolant was low and…

General repairs & maintenanceOil change
RobertLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent customer service. They give good recommendations and do a good job. Recommend.

Oil change
Sum10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They're always super helpful and fairly priced!! I got introduced to them by a friend and very happy with them! They take the time to know their clientele. Boris is sweetest! Thanks guys!

Great priceTransmissionGeneral repairs & maintenanceAuto engine diagnostic
tristan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

As always black line auto exceeds my expectations! Been going here for about 4 years now and have zero complaints! Prices are fair and quality and speed of work are great! Boris’s communication is fantastic walks you through the steps and communicates with you every step of the way! The black line auto team are the best of the best! 10/10

Reasonable priceElectrical repairAir & cabin filter replacementTires
Simeon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very helpful and explained what’s going on thoroughly whilst keeping fair prices

Great priceTiresSteering & suspension repairGeneral repairs & maintenance
Demetrius3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Awesome experience, friendly and knowledgeable.

Reasonable priceTire rotationsOil change
Jaqutta4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I love ❤️ Blackline Auto care I’ve been doing business with them for 4 years n never had any bad business or disappointments they are the best💪🏽😊😊

Oil change
C.Local Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I recently had the pleasure of using Black Line Auto Care for my vehicle, and I can confidently say they exceeded all my expectations! The staff was incredibly professional, knowledgeable, and friendly. They took the time to thoroughly explain the services my car needed and offered honest advice without any…

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceAuto engine diagnostic
KLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This was my first but not last time to use Blackline Auto. There’s nothing at all that I have to say bad about the company nor the repairs done on my 2010 Audi Q5 3.2. I was very pleased and plan to use them again in the future as needed. Employee BORIS…..is very professional, knowledge and awesome at customer…

Oil changeService not listed+ Punctuality+ Quality+ Professionalism
Veronica11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Boris very knowledgeable and trustworthy.please take your cars to them for any issues.I wish I knew them earlier.will definitely use them again

Air & cabin filter replacementAuto engine diagnosticOil change
Joseph6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

These brothers have all the ASE certifications, experience and skills to work on both domestic and foreign vehicles. They have performed exceptional work on our 99 Miata, 2001 BMW Z3M Roadster, 2003 BMW M3 and 2007 Toyota FJ Cruiser. I trust their abilities to handle minor to major servicing on all of our…

Brake service & repairBrakesGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Grant15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great quality and great price. They show me what's wrong and have a good price to fix it. About 1/3 the price of the dealer and I trust Blackline more.

Auto engine diagnosticElectrical repairOil change+ Quality+ Professionalism+ Value
Marie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

My experience at Blackline Automotive has always been Excellent. This two Brothers that own this automotive shop have the utmost integrity they treat me and everyone else with the greatest amount of respect. They're very thorough professionals Extremely Honest and always explain everything in great detail what is…

Engine repairGeneral repairs & maintenanceOil change
Sed7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I’ve been a customer for about 5 years now. This team excels in their work! They are friendly, truthful, and keep you informed. Additionally, they assist in clarifying your car's requirements.

Brake service & repairBrakesGeneral repairs & maintenance
Andy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I’ve been a returning customer for Blackline Auto-care. Quality of work is great. Great customer service. And the staff is very helpful and friendly.. Jaime, one of the mechanics does a great job in always making sure everything is done properly and correctly. Blackline Auto-care is very reliable and will get the job done!

BrakesGeneral repairs & maintenanceOil change
DerrickLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very knowledgeable and detailed. Boris was honest, transparent, and courteous the entire time. They treat you like family!!I can go on for days about this experience, was certainly a pleasure.

Brake service & repairAuto engine diagnosticGeneral repairs & maintenance
Kyndra7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The twins and Boris are awesome! I have a 20 year old Toyota. I have never been “ripped off” by them. They informed and educate me about every recommendation. They have saved my thousands of dollars. Love you guys!!

Air & cabin filter replacementOil changeTire rotations
JohnLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great customer service an punctual when getting vehicle repaired and back to owner

Engine repairOil change
Mary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Best mechanic shop I'll been so far fast ,prices are reasonable and they are very professional and nice. Just find my mechanic shop still needs more work on my car will be going back

Oil change
MimiLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I wish I would have known this place sooner. They’re knowledgeable, professional and honest. Their prices are fair. I would definitely recommend this place to my friends.

Auto engine diagnosticGeneral repairs & maintenanceOil change

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 54%Overpriced 5%Not sure 0%

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