Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%13+0.9Craft & service penalty94−0.6Momentum penalty86−1.4Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE

Blackline Auto Care

Garland, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 49 tire repair shops · 4.9★ from 387 Google reviews

Report card

Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Blackline Auto Care is better than 83% of tire repair shops.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Blackline Auto Care is better than 78% of tire repair shops.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Blackline Auto Care is better than 94% of tire repair shops.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Blackline Auto Care is better than 100% of tire repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Blackline Auto Care is better than 86% of tire repair shops.A
86
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Blackline Auto Care is better than 13% of tire repair shops.F
13

Reviews for your job

Customers hired Blackline Auto Care for 8 kinds of job.

Blackline Auto Care for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 19
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 22 Google reviews tagged “Steering & suspension repair” · showing 20

kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Had a great experience with Blackline Auto Care! Customer service was really good, and everyone was nice and helpful. They worked on my 2002 Mercury Grand Marquis, and I appreciate them taking care of my car. Definitely recommend them if you’re looking for a good shop with friendly people and great service!

Great priceSteering & suspension repair
Bianca6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Black line Auto Care did an outstanding job! This place was recommended to me by someone who had work done and was very satisfied with their service. As it was not among the closest places to where I live, I trusted the recommendation and I am extremely happy with the results - the service was professional,…

Reasonable priceSteering & suspension repair
CharlesLocal Guide · 157 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

2012 Fiat 500 Excellent service! Very knowledgeable and extremely polite and respectful group working here. I recently moved back to Garland and was in need of a reputable shop so I used my chatGPT AI to find me a shop that fit all my needs (I listed them all in the AI) and this shop was the first. I absolutely was…

Great priceSteering & suspension repair
Garlandtx9726 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Alonso and Ramiro have repaired my fathers truck, my brothers Challenger and recently my truck. Have been going to them for over 6 years and never had one problem with their work. Boris and Sol are very patient, very detailed in the explanation process from start to finish. This shop really provided my family and I…

Great priceSteering & suspension repairBrakesBrake service & repair
Richard12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I needed the springs removed from my old Macpherson struts and installed on my new ones. They did a great job. Their staff was professional and friendly. I will definitely use them again.

Reasonable priceSteering & suspension repair
Tycavion8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Price was great compared to other locations nearby . They were very transparent and made sure I got the best for my money .kept in contact so I didn’t have to wonder on the status on my vehicle

Great priceTransmissionSteering & suspension repair
tristan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

As always black line auto exceeds my expectations! Been going here for about 4 years now and have zero complaints! Prices are fair and quality and speed of work are great! Boris’s communication is fantastic walks you through the steps and communicates with you every step of the way! The black line auto team are the best of the best! 10/10

Reasonable priceElectrical repairAir & cabin filter replacementTires
Simeon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very helpful and explained what’s going on thoroughly whilst keeping fair prices

Great priceTiresSteering & suspension repairGeneral repairs & maintenance
C.Local Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I recently had the pleasure of using Black Line Auto Care for my vehicle, and I can confidently say they exceeded all my expectations! The staff was incredibly professional, knowledgeable, and friendly. They took the time to thoroughly explain the services my car needed and offered honest advice without any…

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceAuto engine diagnostic
Sed7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I’ve been a customer for about 5 years now. This team excels in their work! They are friendly, truthful, and keep you informed. Additionally, they assist in clarifying your car's requirements.

Brake service & repairBrakesGeneral repairs & maintenance
bjack0013Local Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great to work with - highly recommend. Honest shop!

Body & TrimBrakesElectrical repair
T2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Best place to go

Brake service & repairBrakesAir conditioning
Ryan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They are amazing, Boris and his team of mechanics. I was stressed for weeks about suspension work needed on my car that wore out two tires and affected braking and steering tremendously. I'm scheduled for a couple more repairs, but with just the first one, they made me tear up on the way home because my car feels…

Steering & suspension repairTiresWheel alignment+ Punctuality+ Quality+ Professionalism
A.Local Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I can’t remember the guys name that is at the desk. But he’s very understanding. I took my 2010 Malibu in because of a misfire but had no check engine light on as I have a OBD II reader in my car. They found a second misfire and a small oil leak. I was only able to get the misfire done not the oil leak. But will be…

Brake service & repairAuto engine diagnosticSteering & suspension repair+ Quality+ Professionalism+ Value
Jeff1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

In short; Blackline a five star (family brother operation) I have done all auto repair on my Vehicles for two yrs+ small to major repairs just a few; electronics, fuel system, "AC – after repaired coldest it's ever been" most recent MAJOR New Transmission ALL Complete success & satisfaction. (important to me the…

A/C installation & repairBrake service & repairEngine repair+ Punctuality+ Quality+ Professionalism
karl7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

The Brothers have always been courteous, considerate of your situation. They don't try to pressure you or try rip you off. Also very knowledgeable in their craft. I have no reservations on recommending their services to anyone. Great Work

ElectricalAuto engine diagnosticSteering & suspension repair+ Punctuality+ Quality+ Professionalism
David7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great shop all around, very honest won’t give you any bs repairs. In fact it’s the most honest shop I’ve ever been to. They helped me out with a problem I tried getting fixed and pointed me in the right direction to be able to fix it myself. Brought my car a few weeks later to get some coilovers installed to lower…

Steering & suspension repair+ Professionalism+ Value
Chantal7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

My experience at Blackline was top notch! I loved the professionalism and the time they took to truly help me understand the issue with my car. Very reasonable pricing and great customer service!

Steering & suspension repair+ Professionalism+ Value
Gregory2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★

Rating only, no written review.

Reasonable priceSteering & suspension repairService not listed
noemi14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

Oil changeSteering & suspension repair+ Punctuality+ Quality+ Professionalism

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 54%Overpriced 5%Not sure 0%

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