Experts Reviews · Company report
Bliss Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%93+22.5Value 14%97+13.7Replies to reviews 7%81+5.7Craft & service penalty96−0.4Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Bliss Plumbing

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 588 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bliss Plumbing is better than 93% of drain cleaning services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bliss Plumbing is better than 93% of drain cleaning services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bliss Plumbing is better than 96% of drain cleaning services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bliss Plumbing is better than 97% of drain cleaning services.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bliss Plumbing is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bliss Plumbing is better than 81% of drain cleaning services.A
81

Reviews for your job

Customers hired Bliss Plumbing for 8 kinds of job.

Bliss Plumbing for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$239–$680
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 30 Google reviews tagged “Toilet repair” · showing 20

Mary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Jesse came out and did a great job at a reasonable price. He is great and I will call him again if I have any other problems. Thank you

Customer photo from Mary's review
Paid $200–400Reasonable priceToilet repairDrain cleaning
Christine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Defective bidet toilet. Andrey is very professional and thorough. He diagnosed and provided all the necessary information and documentation I needed to file a claim with AMEX warranty. I will order another toilet and reschedule for installation.

Paid $200–400Reasonable priceToilet repair
Betsy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very professional and explained well all that was wrong and what’s needed to repair.

Paid $200–300Reasonable priceToilet repair
Lauren9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Collin was amazing. He really worked with me on my situation and was determined to find a solution. He did and I’m beyond thankful! Won’t call anyone else in the future.

Great priceToilet repair
Wes3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Always the best.

Paid $100–200Great priceToilet repair
Name5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Excellent service!

Toilet repair
Jill9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

They were great! They got to me quick, and quickly fixed my issues. Very friendly & professional!

Toilet repair+ Responsiveness+ Punctuality+ Professionalism
B8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great knowledge and customer service. A pleasure to work with.

Toilet repair
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Charlie was very friendly and did his job very well

Paid $100–200Reasonable priceToilet repair
erik4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service, great staff, from the office to the guys in the field. Very happy with the service. Will definitely use them again.

Paid $400–500Great priceToilet repairWater heater installationShower installation
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Andrey was awesome! On time and efficient. The office staff worked hard to accommodate my schedule. Great experience.

Toilet repair
CandiceLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Tony was professional, helpful and thorough. Bliss plumbing as a whole was as well. Everyone I spoke to or dealt with in any way was so kind and helpful. Great experience. Highly recommend!

Toilet repairToilet installation+ Responsiveness+ Punctuality+ Quality
DebbieLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Jesse had a huge job. He completed the job and worked all day. He did not show frustration as the job dragged on. He completed it and we are very happy.

Toilet installationPlumbing pipe repairToilet repair+ Responsiveness+ Punctuality+ Quality
Fred12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Great guys, on time and did a really good job

Toilet repair+ Professionalism
Krista12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Tony was very professional and informative - would definitely use Bliss Plumbing again!!

Plumbing leak detectionToilet repairDrain cleaning+ Responsiveness+ Professionalism+ Value
sean5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I will recommend Bliss Plumbing to my friends and neighbors. My technician, Tony, was honest with pricing, on time, and did a great job.

Toilet repair+ Value
Gregory1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tony Williams was very professional and fixed the problem in a very timely manner and very pleasant to talk to him

Toilet repair+ Responsiveness+ Punctuality+ Quality
TDW8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Technician Tony William's of Bliss Plumbing performerd excellent plumbing services for a needed toilet leak. In fact I would want him as a request for any future services needed. The workmanship was that good and has been found to be that reliable.

Toilet repair+ Responsiveness+ Punctuality+ Quality
John10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Although a scheduling conflict required the repair to be rescheduled for today, when Jesse Messerlie arrived today he was very professional. He explained every step in the repair process and he completed the repair in less time than he quoted. I would not hesitate to recommend Jesse.

Toilet repair+ Responsiveness+ Professionalism
RaymondLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

All went as told . Service man was excellent all around. These folks are the real deal.They'll be my permanent plumber.

Plumbing leak detectionToilet repair

Show more toilet repair reviews (10 more) →

Price

$436-13% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 62%Overpriced 5%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair48$353–$1.4k
Plumbing leak detection31$205–$630
Toilet repair30$239–$680
Plumbing leak repair28$248–$793
Water heater repair27$227–$596
Water heater installation24$1.2k–$2.5k
Outdoor plumbing system repair22$366–$1.6k
Drain cleaning22$248–$593

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