iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%93+22.5Value 14%97+13.7Replies to reviews 7%81+5.7Craft & service penalty96−0.4Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 61 drain cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 52%
4.9★★★★★588 Google reviews · 24 photos
96%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
67%reviews answered by the owner
$436typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Bliss Plumbing 4.9 out of 5 based on 588 reviews, frequently citing punctuality, thorough diagnostics, and clear communication regarding services like leak repair, drain clearing, and fixture installation. Customers often note that technicians explain issues in detail and provide professional guidance. However, several low-star reviews criticize high pricing relative to expectations and mention instances where follow-up on quotes was delayed or damage to property was not communicated promptly.
Google rating: 4.9 out of 5 from 588 reviews (96% five-star).
Reviews on this page: 588 Google reviews (496 with written comments, 18 with photos).
Owner responses: the business replied to 67% of reviews.
Most recent review: October 23, 2026.
Service: Drain Cleaning Service serving Charlotte, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other drain cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Bliss PlumbingDrain Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bliss Plumbing: 93/100 on this factor. Category median: 93.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bliss Plumbing: 93/100 on this factor. Category median: 92.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bliss Plumbing: 96/100 on this factor. Category median: 96.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bliss Plumbing: 97/100 on this factor. Category median: 100.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bliss Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bliss Plumbing: 81/100 on this factor. Category median: 93.A
81
Bar = this company · dark tick = category median.
Star ratings
588 Google reviews we collected
4.9of 5
5 stars56396%
4 stars112%
3 stars31%
2 stars20%
1 star92%
Praise vs complaints
Phrases our text analysis found in 496 written reviews
98%praise
Praise98298%
Complaints232%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price2125%
Reasonable5362%
Overpriced45%
Not sure78%
$436-13% vs typical drain cleaning services
Middle half of what 74 customers paid ($251–$921) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude28628%
Quality & results21621%
Speed & response20120%
Would recommend12312%
Communication9910%
Price & value515%
Honesty & trust293%
What customers talk about
We read 496 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Andrey was great and very knowledgeable hope we can work him again.”
“Great service, quick scheduling, and very knowledgeable.”
“They also did a poor job that required me to fix their work the next day.”
“He was on time, took time to explain everything, efficient in completing has task, went above and beyond some requests and requirements, and cleaned u…”
“Andrey completed the job over three visits (could’ve been two, our delay), during which he relocated some of the original plumbing and installed a new…”
“We couldn’t be happier and would highly recommend Jesse and Bliss Plumbing to anyone needing a trustworthy plumber.”
“I paid $80 to get a quote for a tanklesss hot water heater on 10/10 and wanted to think about it as it was a large purchase.”
“…s to make sure everything was flowing properly, and took the time to explain what might be causing the recurring issue.…”
“I wasted $80 and my time to then ghosted.”
“The pricing was very fair, especially considering how much extra effort he put in.”
“DO NOT RECOMMEND AND WILL MOT BE PURCHASING ANYMORE APPLIANCES FROM LOWES AS LONG AS THIS RIP OFF PLUMBER IS THE ONLY CONTRACTOR CHOICE!”
“What impressed us most was his thoroughness and honesty.”
People customers mention
Tony34 reviews
Jesse26 reviews
Collin18 reviews
Andrey17 reviews
Williams13 reviews
Lowe6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Bliss Plumbing for 8 kinds of job. Pick one to see what they paid and said.
HarryLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Andrey was great, with his knowledge, friendly manner and equipment. He was prepared to do the job. He was able to clear my sewer drain.
Paid $1–200Great price
Patricia4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
We were very pleased with the plumbing job done by Bliss. I highly recommend this company.
Mary5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Jesse came out and did a great job at a reasonable price. He is great and I will call him again if I have any other problems.
Thank you
Eric6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Collin is great. Knowledgeable, friendly and determined to get the job done right. The kind of plumber you hope for.
Paid $2,000+Reasonable priceService not listed
Don1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
My technician today was Andrey who was called to investigate a potential plumbing leak. I was very impressed with the level of service he provided and found him to be very nice and professional . He was on time, and did a very thorough investigation, found where our leak was stemming from, repaired it, and also…
Jayne2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Nice young man. Respectful, communicated well, and went right to work to do the testing. Good job!
Andrey was great and very knowledgeable hope we can work him again.
Price assessment: Not sure
Price: $1–200
Services: Service not listed
Response from the owner · a day ago
Kevin, thank you for the great review. We are glad Andrey was helpful and knowledgeable. We will pass your praise along and look forward to the opportunity to work with you again.
Roberto Guiducci15 reviewsiTotal number of Google reviews Roberto has written across all businesses on Google Maps, not just this one.
Great service, quick scheduling, and very knowledgeable. Would recommend to anyone!
Response from the owner · 3 days ago
Thank you, Roberto. We are thrilled to hear you had a great experience with our service, quick scheduling, and knowledgeable team. Your recommendation means a lot and we look forward to helping you or anyone you refer in the future.
g. e. FrinkLocal Guide · 156 reviewsiTotal number of Google reviews g. has written across all businesses on Google Maps, not just this one.
Great experience using Bliss Plumbing and Andrey, he did an exceptional job replacing an outdoor faucet with a frost free one. He was on time, took time to explain everything, efficient in completing has task, went above and beyond some requests and requirements, and cleaned up the areas as needed. Thank you Bliss Plumbing and Andrey, he is dedicated to his profession.
Bliss Plumbing is recommended.
Bliss Plumbing has addressed by Whole House water system in the past, again, outstanding performance by Andrey.
Wei Kelly3 reviewsiTotal number of Google reviews Wei has written across all businesses on Google Maps, not just this one.
Outstanding Service – Jesse Went Above and Beyond!
We had a fantastic experience with Bliss Plumbing, especially Jesse Messerli!
We had a recurring drainage issue where our kitchen and laundry room share a drain line, causing water to back up into our laundry room. This happened last year, so it was frustrating to deal with it again.
Jesse came out on very short notice and truly went above and beyond to make sure everything was fixed properly. The clog was stubborn enough that he actually had to drive all the way to Charlotte to pick up a larger drain snake, then come back to finish the job. Despite the extra time and effort, he didn’t charge us anything additional!
What impressed us most was his thoroughness and honesty. He didn’t just clear the clog and leave. He used a camera to inspect the pipe, tested both the kitchen and laundry drains to make sure everything was flowing properly, and took the time to explain what might be causing the recurring issue.
He also gave us practical advice on preventing future problems and explained what our options might be if it happens again. There was absolutely no pressure to pay for additional services or unnecessary repairs.
Jesse was incredibly friendly, professional, patient, and genuinely cared about getting the job done right. The pricing was very fair, especially considering how much extra effort he put in.
It’s refreshing to find someone who values honesty, quality work, and customer service over upselling. We couldn’t be happier and would highly recommend Jesse and Bliss Plumbing to anyone needing a trustworthy plumber. Thank you, Jesse!
Price assessment: Great price
Services: Drain cleaning
Harry TrexlerLocal Guide · 19 reviewsiTotal number of Google reviews Harry has written across all businesses on Google Maps, not just this one.
Andrey was great, with his knowledge, friendly manner and equipment. He was prepared to do the job. He was able to clear my sewer drain.
Price assessment: Great price
Price: $1–200
Response from the owner · 5 days ago
Thank you, Harry, for the kind review. We are glad Andrey’s knowledge, friendly manner and equipment got your sewer drain cleared. We appreciate you taking the time to share your experience and your trust in us. We look forward to helping you again if needed.
Patricia Drury4 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Thank you so much for your kind words, Patricia. We are glad to hear you were very pleased with the plumbing job and truly appreciate your recommendation. It was a pleasure working for you and we look forward to helping with any future needs.
Pam Bryan11 reviewsiTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
They helped me in every way to understand the leakage problem- even trying to save me money! The three folks I talked to were equally kind, professional, knowledgeable and personal. Bliss will always be my plumbing go to!!
Response from the owner · a week ago
Thank you so much for your kind words, Pam. We are thrilled our team could help you understand the leakage issue and look for cost-saving options. I will pass your compliments along to the three technicians who helped you. We appreciate your trust and are honored to be your plumbing go-to.
Cheryl Spencer7 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
Services: Outdoor plumbing system repair, Service not listed
Response from the owner · a week ago
Thank you, Cheryl. We are thrilled Collin provided such knowledgeable and efficient service. We will pass your kind words along and appreciate you taking the time to share this.
John1 reviewiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Thank you, John, for the kind words. We are glad Andrey’s professionalism and work met your expectations. We appreciate you taking the time to share this and look forward to serving you again.
Denise L’EsperanceLocal Guide · 67 reviewsiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Worked with our realtor during an inspection process and was very thorough and professional. Will be utilizing them again for any/all plumbing work in the future. Thank you
Thanks for the kind words, Denise. We're glad our team could support the inspection process with thorough, professional service. We appreciate your trust and look forward to helping with any future plumbing needs.
