Experts Reviews · Company report
Bliss Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%93+22.5Value 14%97+13.7Replies to reviews 7%81+5.7Craft & service penalty96−0.4Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Bliss Plumbing

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 588 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bliss Plumbing is better than 93% of drain cleaning services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bliss Plumbing is better than 93% of drain cleaning services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bliss Plumbing is better than 96% of drain cleaning services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bliss Plumbing is better than 97% of drain cleaning services.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bliss Plumbing is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bliss Plumbing is better than 81% of drain cleaning services.A
81

Reviews for your job

Customers hired Bliss Plumbing for 8 kinds of job.

Bliss Plumbing for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 24 Google reviews tagged “Water heater installation”

John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Andrey is very professional and did a great job

Water heater installation
Eric13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Collin Carbonero was great. He arrived on time, was professional, courteous and communicated well and provided excellent guidance and service.

Water heater installationService not listed
AnthonyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Great work! Hard working and very professional.

Faucet installationGarbage disposal installationWater heater installation
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I can't begin to tell how great this company is. All 3 of the plumbers that were here were thorough, intelligent, efficient, and overall great people. These guys know their stuff. They knocked out our rough in for our addition for 3 full bathrooms in 2 days and then completed the vanity, trim and water heater…

Paid $2,000+Great priceWater heater installation
RLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent experience with the installation of a tankless water heater as well as a shower cartridge replacement, each at a very good price. Andrey was very thorough, conscientious, and courteous. You're in good hands with Joel Bliss and his team!

Paid $1,000+Reasonable priceWater heater installation
DaveLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Andrey was fantastic. Extremely well versed in this particular product and was very thorough in trouble-shooting the issue. Very personable also. I would recommend him and Bliss Plumbing to everyone. They responded quickly to my request for service and performed way beyond my expectations!!

Great priceWater heater installation
Rebecca2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We were referred to Bliss years ago for a third party installation. They have been our go to pluming service ever since. Everyone you deal with (from scheduling to service) are very prompt, accommodating and professional.

Paid $1,000+Reasonable priceWater heater installation
enterintotheJOY8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Charles did a great job. His customer service and expertise was excellent. Bliss was swift in their response and our need.

Water heater installation
Kathy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Jesse did a wonderful job at letting us know what to expect, answering our questions, and accommodating our schedule. He was very professional and open to questions throughout the process.

Paid $1,000+Great priceWater heater installation
BarbaraLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

What an excellent company and team of people. Scheduling was easy. Collin installed a tankless water heater for me as well as cleaned out all my drains when I purchased the home. Other projects as well. Collin answered all my questions and gave me several options on the water heater. He cleaned up the worksite…

Paid $1,000+Water heater installationDrain cleaningPlumbing leak detection
erik4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service, great staff, from the office to the guys in the field. Very happy with the service. Will definitely use them again.

Paid $400–500Great priceToilet repairWater heater installationShower installation
MaddieLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Andrey was very helpful and professional. He communicated everything that needed to be done and kept us updated on the repairs. Very satisfied with Andrey and Bliss.

Paid $1,000+Reasonable priceWater heater installation
Marrain7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★

He came right in found the problem and got the job done. It was quick and easy.

Water heater installation+ Value
Jeffrey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tony arrived and upon a thorough diagnosis of the original AO smith system. It was determined to replace the entire system. On day of installation Tony arrived and jumped right into setting up the new system. He was professional, extremely knowledgeable and personable 5 stars and will absolutely recommend to anyone.

Customer photo from Jeffrey's review
Water heater installationWater heater repair+ Responsiveness+ Punctuality+ Quality
Allison7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Everyone within this company is awesome. From Tye and Jackie in the office, to Angel and Jesse in the field. They have helped me with emergencies with same day service, water heater installs, faucets, clogs and everything in between. They are on time, professional, and awesome to work with. I couldn't recommend…

Water heater installationFaucet repairToilet repair+ Responsiveness+ Punctuality+ Quality
Ashley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jesse was awesome , courteous , on time and very informative. Would absolutely recommend.

Water heater installation+ Responsiveness+ Punctuality+ Quality
Danny11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our technician Tony was awesome. He was knowledgeable, friendly, and very detail oriented. He explained the pros and cons of each water heater and made sure we were making an informed decision. Most importantly, he made sure that we didn't go one day without hot water. I will definitely call and ask for Tony's plumbing services again in the future!

Water heater installation+ Responsiveness+ Punctuality+ Quality
Tiffany8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tony was extremely friendly and knowledgeable. Rearranged his schedule just to make sure we had hot water tonight. Would highly recommend his services to others!

Water heater installation+ Responsiveness+ Punctuality+ Quality
Robert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tony was very friendly and knowledgeable, readily sharing that knowledge. The job was a replacement water heater and a significant number of other things to bring the installation up to code.

Water heater installation
Theresea8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Quick response to our problem. Great service.

Water heater installation+ Responsiveness+ Punctuality+ Professionalism
peiLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Good communication and very responsive.

Water heater installation+ Responsiveness+ Punctuality+ Quality
forrest8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

From phone call to office to clean up Bliss plumbing has done a great job. They have a star in Tony as well. My water heater exploded and they went into action right away. I Highly Recommend.

Water heater installation
Gene3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Paid $300–400Not sureWater heater installation
Kelli6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Paid $700–800Reasonable priceWater heater installation

Price

$436-13% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 62%Overpriced 5%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair48$353–$1.4k
Plumbing leak detection31$205–$630
Toilet repair30$239–$680
Plumbing leak repair28$248–$793
Water heater repair27$227–$596
Water heater installation24$1.2k–$2.5k
Outdoor plumbing system repair22$366–$1.6k
Drain cleaning22$248–$593

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