Experts Reviews · Company report
Bliss Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%93+22.5Value 14%97+13.7Replies to reviews 7%81+5.7Craft & service penalty96−0.4Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Bliss Plumbing

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 588 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bliss Plumbing is better than 93% of drain cleaning services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bliss Plumbing is better than 93% of drain cleaning services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bliss Plumbing is better than 96% of drain cleaning services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bliss Plumbing is better than 97% of drain cleaning services.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bliss Plumbing is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bliss Plumbing is better than 81% of drain cleaning services.A
81

Reviews for your job

Customers hired Bliss Plumbing for 8 kinds of job.

Bliss Plumbing for water heater repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.27
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$227–$596
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 39
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 27 Google reviews tagged “Water heater repair” · showing 20

Karen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Collin arrived promptly on time was very knowledgeable, flushed my tank and installed a new gas regulator. Polite and courageous. Happy with thecservice.

Water heater repair
Wayne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I highly recommend Collin and Bliss Plumbing for any plumbing or well system issues! I was dealing with a low water pressure. Collin was prompt, diagnosed the issues immediately, and worked efficiently to get the water back on running perfectly. My water is working great now. Thank you.

Paid $400–600Great priceOutdoor plumbing system repairWater heater repair
R2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Tech Green was awesome. Fast, friendly, and knowledgable. No issues. Highly recommend.

Paid $1,000+Reasonable priceWater heater repairService not listed
Ed7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Bliss plumbing was great

Water heater repair
Daniel9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Had trouble in this cold weather with my Rinnai tankless water heater. Rinnai website gave Bliss as the closest authorized shop. Was able to use their website that evening to describe the problem. Got a callback the next morning and was able to schedule a next-day appointment. Technician came as scheduled, was…

Paid $200–300Reasonable priceWater heater repair
MicheleLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great service. Highly recommend.

Water heater repair
DanielLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great people to work with! Jesse was honest and knew his trade very well. I would recommend Bliss plumbing to anyone that needs plumbing.

Plumbing pipe repairWater heater repair
M4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Jesse was very thorough and explained the fix every step of the way on my tankless rinnai water heater!

Paid $500–600Reasonable priceWater heater repair
John16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jesse was the second opinion on our Rinnai water heater- and took the time to figure out and repair the issues! Now Bliss will be our 1st choice every time. Excellent in every way.

Paid $300–400Reasonable priceWater heater repair
Vance6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The office was courteous and professional. They were able to schedule visits for the next day. The technician (Andrey) was punctual, friendly, professional, and knowledgeable. Overall, a good experience. I will be calling Bliss Plumbing again should I need any service for my tankless water heater.

Paid $200–300Reasonable priceWater heater repair
mike4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Tankless water heater replacement of gas burner component due to bug infestation at air intake. All running well now!

Water heater repair
alexisLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Jesse came out to fix the PRV on my hot water tank. It was making a horrible banging noise while the water was running and kept me from hours of sleep. Jesse diagnosed my issue and oh my god he was right on point. A week later he came back to repair it and did a phenomenal job. Scheduling was a breeze and they made…

Water heater repair+ Responsiveness+ Punctuality+ Quality
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My experience with Bliss Plumbing includes the purchase of a new Rheem Water Heater to replace an original 20 year old heater, and a subsequent warranty repair to replace the Rheem Control Unit. Both the install and the later repair were very positive experiences. Regarding the install, I was pleased that they…

Water heater repair+ Responsiveness+ Quality
Jeffrey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tony arrived and upon a thorough diagnosis of the original AO smith system. It was determined to replace the entire system. On day of installation Tony arrived and jumped right into setting up the new system. He was professional, extremely knowledgeable and personable 5 stars and will absolutely recommend to anyone.

Customer photo from Jeffrey's review
Water heater installationWater heater repair+ Responsiveness+ Punctuality+ Quality
MarissaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tony just left our house and I have to say - he was AMAZING! Solved our problems effectively and efficiently. I can't tell you how many different plumbers had looked at our shower issue without fixing it. He was so friendly, well informed, and a pleasure to have around for some not so fun homeowner/plumbing related…

Shower installationWater heater repair+ Quality+ Professionalism
Bonnie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fantastic service from this company! Super efficient and excellent service. Amazing experience!!

Plumbing leak repairWater heater repair+ Responsiveness+ Punctuality+ Quality
Eddie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional & took care of the problem at a reasonable time.

Water heater repair+ Quality
Adrianna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jesse was great!!! Went above and beyond to help me, making sure that I had hot water in this cold weather. Wonderful.

Outdoor plumbing system repairWater heater repair
Mark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tony arrived within the time window provided, assessed, and resolved the issue with our tankless water heater in minutes. He also took the time explain what to do in the future if we lose power and temperatures are below freezing. Thanks Tony!!!

Water heater repair+ Responsiveness+ Punctuality+ Quality
Lindsay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tony was very professional and diligent with his work. He informed me of everything I needed to make sure my heater was installed correctly and effectively. I highly recommend Bliss Plumbing for anyone who needs honest and dependable people!

Water heater repair+ Responsiveness+ Punctuality+ Quality

Show more water heater repair reviews (7 more) →

Price

$436-13% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 62%Overpriced 5%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair48$353–$1.4k
Plumbing leak detection31$205–$630
Toilet repair30$239–$680
Plumbing leak repair28$248–$793
Water heater repair27$227–$596
Water heater installation24$1.2k–$2.5k
Outdoor plumbing system repair22$366–$1.6k
Drain cleaning22$248–$593

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