iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%69+47.8Reliability 31%71+21.8Momentum penalty16−8.4Experts Score= 61Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 14 taxi servicesiPosition by Experts Score among all companies we track in this category. · better than 23%
4.8★★★★★19 Google reviews · 10 photos
95%five-star reviews
1.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.3%1–2★, last 19 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google rating: 4.8 out of 5 from 19 reviews (95% five-star).
Reviews on this page: 19 Google reviews (11 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 4, 2026.
Service: Taxi Service serving Arcadia, California.
Data from Google, last updated October 28, 2026.
Score profile vs other taxi services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and satisfaction; weakest: momentum.
Blue Cab Taxi ExpressTaxi Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Blue Cab Taxi Express: 69/100 on this factor. Category median: 84.B
69
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Blue Cab Taxi Express: 71/100 on this factor. Category median: 85.B
71
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 92.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Blue Cab Taxi Express: 16/100 on this factor. Category median: 100.F
16
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 18.–
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Bar = this company · dark tick = category median.
Star ratings
19 Google reviews we collected
4.8of 5
5 stars1895%
4 stars00%
3 stars00%
2 stars00%
1 star15%
Praise vs complaints
Phrases our text analysis found in 11 written reviews
95%praise
Praise1895%
Complaints15%
Topic share
How often each topic comes up in the written reviews
6topics
Would recommend737%
Staff & attitude421%
Quality & results316%
Speed & response316%
Price & value15%
Honesty & trust15%
What customers talk about
We read 11 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent service, very friendly drivers, 100% recommended”
“The ride was pleasant and Miguel was very respectful and accommodating.”
“Excellent service, I recommend it.”
“The best taxi, fast and the driver was great 5 stars 👍🏼”
“I highly recommend this company; it's very reliable.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Kkat3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
I have ridden with these guys probably 10 times this last month every time I stay within 2 mi they were only charging $10 all of a sudden yesterday some lady came usually it's the guys there was most definitely a language barrier and severe Cockiness from them they raised the price for basically the same trip at the…
JJayson3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I ordered a taxi to the airport, the driver answered promptly and came by quickly to pick me up. The ride was pleasant and Miguel was very respectful and accommodating. Overall, a great and pleasant experience. Would use his services again. I 100% recommend! Thanks again, Miguel!
AAdrianaLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Excelente servicio de taxi muy amables todos 100% recomendado aras un viaje tranquilo
GGloria2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Tomé el servicio del conductor fue muy amable recomiendo a esta compañía es muy confiable
I have ridden with these guys probably 10 times this last month every time I stay within 2 mi they were only charging $10 all of a sudden yesterday some lady came usually it's the guys there was most definitely a language barrier and severe Cockiness from them they raised the price for basically the same trip at the similar distance since I live extremely close to the train yet although I usually go to the train i wanted to go home which was only .1 miles further i do believe however prices got raised 5 dollars over night I feel that this is a betrayal to someone who has been riding with them so many times in a. Month they also know I use a mobility aid device so I dont know if they just thought to get me for more since I need them if so thats very selfish and mean to just raise the price drastically over night if thats what it means to be a new found loyal customer I dont want it
Response from the owner · a month ago
Antes que nada una disculpa. Por el inconveniente, yo la avisé que iba a mandar. A otra compañía, porque no tenía carros disponibles en el área en ese momento me dijo que estaba bien que le mandara a alguien más igual. Le comenté que se iba a tardar más tiempo de lo normal del mal Entendido. Yo. Sí, no tuve información. Pero, de antemano, una disculpa por el inconveniente, cuando guste puede volver a llamar y aquí estamos para servirle.
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Will Manuva9 reviewsiTotal number of Google reviews Will has written across all businesses on Google Maps, not just this one.
I ordered a taxi to the airport, the driver answered promptly and came by quickly to pick me up. The ride was pleasant and Miguel was very respectful and accommodating. Overall, a great and pleasant experience. Would use his services again. I 100% recommend! Thanks again, Miguel!
Response from the owner · 2 years ago
Gracias por tu comentario y por la calificación estamos para servirle
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Armando Hernandez2 reviewsiTotal number of Google reviews Armando has written across all businesses on Google Maps, not just this one.
