Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Blue Line Home Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%48+11.6Value 14%100+14.1Replies to reviews 7%88+6.2Craft & service penalty63−3.7Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE

Blue Line Home Services

Ferndale, WA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 52 property cleanup services · 4.9★ from 153 Google reviews

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Report card

Percentile vs other property cleanup services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Blue Line Home Services is better than 77% of property cleanup services.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Blue Line Home Services is better than 48% of property cleanup services.C
48
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Blue Line Home Services is better than 63% of property cleanup services.B
63
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Blue Line Home Services is better than 100% of property cleanup services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Blue Line Home Services is better than 100% of property cleanup services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Blue Line Home Services is better than 88% of property cleanup services.A
88

Reviews for your job

Customers hired Blue Line Home Services for 8 kinds of job.

Blue Line Home Services for heating system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).3.67
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 61/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 3 Google reviews tagged “Heating system repair”

Mandy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Lots of knowledge and willing to answer all your questions. Very professional and clean, we are happy with their service's.

A/C system maintenanceHVAC duct & vent cleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
JonniLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Iam so glad I called blue line. We bought our home in 1994. the crossings were torn apart from rodents. So we had new crossings installed & they cleaned all ducting, we breath so much better! Our heating is so efficient now saving us money.They explained every step! Such nice friendly & knowledgeable people!…

Heating system repair
Carissa13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

extremely disappointed and disturbed by the services we received from this company… very unprofessional and quite disgusting employees. VERY personal items were stolen from the home and the company refuses to discuss the matter with their employees and even the customers suffering from the theft and gross behavior.…

A/C system maintenanceHVAC duct & vent cleaningDuctless heating & A/C services− Quality− Professionalism

Price

$494+144% vs typical property cleanup services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 50%Overpriced 0%Not sure 25%

Jobs customers hired them for

JobReviewsCategory typical
HVAC duct & vent cleaning50—
HVAC duct & vent repair21—
HVAC duct & vent installation15—
Heating system maintenance5—
HVAC system maintenance5—
Heating system repair3—
General carpet cleaning3—
A/C system maintenance2—

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