Experts Reviews · Company report
Blue Ribbon Cooling, Heating, Plumbing, & Electrical logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%81+19.6Value 14%94+13.3Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Blue Ribbon Cooling, Heating, Plumbing, & Electrical

Round Rock, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #103Position by Experts Score among all companies we track in this category. of 135 electricians · 4.9★ from 2,920 Google reviews

Report card

Percentile vs other electricians (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Blue Ribbon Cooling, Heating, Plumbing, & Electrical is better than 87% of electricians.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Blue Ribbon Cooling, Heating, Plumbing, & Electrical is better than 81% of electricians.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Blue Ribbon Cooling, Heating, Plumbing, & Electrical is better than 98% of electricians.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Blue Ribbon Cooling, Heating, Plumbing, & Electrical is better than 94% of electricians.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Blue Ribbon Cooling, Heating, Plumbing, & Electrical is better than 100% of electricians.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Blue Ribbon Cooling, Heating, Plumbing, & Electrical is better than 100% of electricians.A
100

Reviews for your job

Customers hired Blue Ribbon Cooling, Heating, Plumbing, & Electrical for 8 kinds of job.

Blue Ribbon Cooling, Heating, Plumbing, & Electrical for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.65
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$100–200
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 65 Google reviews tagged “Toilet repair” · showing 40

Mitch9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Great communication and definitely went the extra mile for us.

Toilet repair
Austin10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Steven really put a lot of care into our project. Greatly appreciated.

Toilet repair
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Once again, Steven came through with EXCEPTIONAL customer service. His work looks great!! I really want to highlight this man’s customer service.. one of the best experiences I have had in Austin!!

Paid $400–600Reasonable priceToilet repair
Susan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★

Well, I was pleased with Jaden. However, the problem is not fixed. He gave me 3 options to fix the calcium build-up and I decided on one. But then we saw that the option I had chosen was already up and running in the garage. Then they wanted me to buy another option at about $3,000. I wondered why we couldn’t just…

Paid $1,400–1,600Reasonable priceToilet repair
RobertoLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Chapman!💯

Toilet repair
KatieLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Alecsander was professional, supplied us with options and was thorough in his diagnostic of our issue. Great service, left site clean and clear and the work looks great. Highly recommend.

Paid $800–1,000Reasonable priceToilet repair
GregLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Sent a tech out same day. Very professional, honest and fair. My old plumber retired and I’m so glad to have found another plumbing option. Highly recommend!

Toilet repair
Jeff4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Guys did a great job putting in our new toilets. Very fast work!

Toilet repair
Pauline16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Steve Caci was great to work with. He was friendly and polite. Our dogs liked him too!

Paid $1–200Reasonable priceToilet repairWater heater installation
EddieLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I’d like to acknowledge the incredible service and knowledge that Steve shared while here on a service call (toilet was shaky and detached from floor). From the get go—Steve was very kind and patient with the issues of an old house; he dropped a lot of knowledge on recommendations without being pushy and always…

Toilet repairHeating system maintenance
JLocal Guide · 228 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Same-day service. Arrived on time. Mr. Stone removed a commode and expertly installed a new commode with bidet. Don Stone did excellent work, and with a good attitude. After performing all of the services, he cleaned up the entire area where he worked. I will request Mr. Stone for future plumbing services. He knows what he’s doing. Lots of experience.

Reasonable priceToilet repair
Martha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

The repair was made the same day. It was very much appreciated because I’ll deal with special needs and I need my restroom for my clients.

Paid $300–400Great priceToilet repair
Nate4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Jaedon did a fantastic job and was extremely knowledgeable and personable!

Paid $300–400Great priceToilet repair
Amanda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great service and quality work. The technician was great.

Paid $100–200Reasonable priceToilet repair
Robert13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Professional courteous and very good at his job

Paid $100–200Reasonable priceToilet repair
Krystine14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Jaedon did a great job identifying a complex plumbing issue with my toilet. He was pleasant and professional and extremely courteous!

Toilet repair
LoriLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

My company had an issue with our urinal in the men's restroom. I immediately called ARS Plumbing. They came, looked at the urinal, and said they didn't have the part to fix it but would turn off the water line, telling me to call on Monday. I called and couldn't get anyone out; they said someone would call me. I…

Paid $100–200Reasonable priceToilet repair
Carlos9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Alecsander Hanson was super friendly and professional

Toilet repair
Beverly6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Turns out the toilet noise was a problem with water flow. The hey fixed it and charged a service call fee. Thanks for your honesty.

Paid $100–200Great priceToilet repair
Cathey7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

I am very please with the plumber technicians, Avi & Jaedon (or Nathan) who came to my home to help me with toilet issue. They were extremely helpful, very polite, & super knowledgeable. They were patient to listen to my issues & provided a reasonable estimate of repairs. What I appreciate about the company is that…

Paid $100–200Reasonable priceToilet repair
Benn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very pressional and did a great job

Toilet repairFaucet repair
J10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Isn’t there a way to give six stars? When I woke up this morning, I had a leaky sink and disposal. I contacted these folks at about 10 am. They had a service cancellation, and were able to get me in today. It is now 4 pm, and I have a beautiful new disposal, sink and faucet. From top to bottom, this company is…

Paid $200–300Reasonable priceToilet repair
AndrewLocal Guide · 76 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★

I can’t recommend Blue Ribbon for much more than light plumbing issues. We had them do a major repair that included tunneling under our house and was $12K. The project was chaotic and we didn’t have much communication with them and were left with a compromised solution that we could only just accept.

Paid $1,000+OverpricedToilet repairGeneral construction
Lissa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Blue Ribbon aka Doug's plumbing was a life saver! After having a bad experience with another plumbing company we called them. Their staff were friendly, courteous, arrived when they said they would. We were very pleased with the work they did. I definitely recommend giving them a call.

Toilet repairDrain cleaningPlumbing pipe repair
ScottLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I can’t say enough good things about Steve from Blue Ribbon Cooling and Heating. We discovered a water leak that could have turned into a much bigger headache, but Steve showed up fast, diagnosed the issue immediately, and had everything fixed with absolute professionalism. He explained what happened in a way that…

Great priceToilet repair
Denise3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great company! Ezekiel came out to fix a few plumbing issues we were having. He was extremely knowledgeable, friendly, and took care of everything quickly and professionally. I’m so glad I found this company!

Reasonable priceToilet repairShower repair
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Jaedon was fantastic. Very efficient in getting the job done and a really nice person to talk with. He explained everything thoroughly and was extremely professional and personable. It felt like a friend was helping me out.

Paid $100–200Reasonable priceToilet repair
DanaLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Avi did a great job, thank you!

Paid $300–400Toilet repair
BeverlyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Lorenzo and Jaedon came quickly, worked efficiently and fixed the problem (toilet). I was so grateful and will use Blue Ribbon for future issues.

Paid $100–200Reasonable priceToilet repair
DJLocal Guide · 104 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They were very quick at coming out, and taking care of my problem.

Toilet repair
Daniel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Noah Catlett consistently demonstrated a great attitude, was highly effective, and maintained a high level of professionalism.

Paid $1–100Great priceToilet repairDrain cleaning
Sanjay9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Timely service when we needed the most. The team kept us updated on the progress the entire time.

Paid $600–700Reasonable priceToilet repair
Mohammad2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Blue Ribbon always does great work at a fair price. Avi went above and beyond to make sure everything I was having issues with were resolved. Can’t say enough great things about my experiences with Blue Ribbon so far. Memberships pay for themselves many times over as well. Update - John stopped by the day after my…

Paid $1,000+Great priceToilet repairWater heater installationHVAC system repair
Andrew14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent service at an excellent price. They were able to get to me very quickly. I will be using them again when the need arises.

Toilet repairDrain cleaning
Robbyn11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

With buying a used home, things the last two had have been a nightmare. Tomage came to my home today to repair a toilet problem. This would be my second big repair in 5 days. Money just flying out of my wallet, I was scared to see what was going to be wrong and what it was going to cost. He came in negotiating…

Paid $200–300Great priceToilet repairPlumbing leak detection
sam6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very friendly and professional and honest no charge. Problem had been resolved just by flushing.

Great priceToilet repair
Sheryl7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The blue ribbon guys that came were very efficient, and I was very pleased with them

Toilet repair
Sadhana6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fast, professional, and helpful. Noah fixed our clogged toilet in no time. I will definitely be calling them again for any future plumbing needs.

Paid $100–200Reasonable priceToilet repair
Sue5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Avi is the very best. He listens to your concern. He does an excellent job and he explains things and he’s very polite and respectful and helpful. I would certainly recommend him.

Paid $1,000+Reasonable priceToilet repairFaucet repairFaucet installation
jinny6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

He gave me a detailed explanation of the leaking that started in the A/C pipes, and, because it was an older house, he kindly explained the many issues and details of what needed to be replaced. He didn't push things too hard, but rather gave me priority and where to contact for the things that needed to be done. He…

Reasonable priceToilet repairA/C system maintenanceFaucet repair

Show more toilet repair reviews (25 more) →

Price

$429-13% vs typical electricians

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 58%Overpriced 5%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance164$37–$280
HVAC system repair156$83–$955
A/C system maintenance139$54–$410
A/C system repair89$228–$1.1k
Toilet repair65—
Install AC43—
Plumbing pipe repair40$353–$1.2k
Plumbing leak detection34—

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