Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
bluefrog Plumbing and Drain of West Houston logoHow the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%70+24.5Reliability 15%63+9.5Craft & service 20%97+19.4Value 10%12+1.2Momentum 8%5+0.4Track record 7%49+3.4Accountability 5%93+4.7Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE

bluefrog Plumbing and Drain of West Houston

Houston, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #72Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 896 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and accountability; weakest: momentum.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.bluefrog Plumbing and Drain of West Houston is better than 70% of plumbers.B
70
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.bluefrog Plumbing and Drain of West Houston is better than 63% of plumbers.B
63
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.bluefrog Plumbing and Drain of West Houston is better than 97% of plumbers.A
97
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.bluefrog Plumbing and Drain of West Houston is better than 12% of plumbers.F
12
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.bluefrog Plumbing and Drain of West Houston is better than 5% of plumbers.F
5
Track recordTrack record · 7% of the scoreReview volume and years with reviews.bluefrog Plumbing and Drain of West Houston is better than 49% of plumbers.C
49
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.bluefrog Plumbing and Drain of West Houston is better than 93% of plumbers.A
93

Reviews for your job

Customers hired bluefrog Plumbing and Drain of West Houston for 8 kinds of job.

bluefrog Plumbing and Drain of West Houston for garbage disposal repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–200
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Garbage disposal repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#32 / 62
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Garbage disposal repair”

Benjamin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

My garbage disposal wasn’t working. Alton was able to fix it so I didn’t have to buy a new one. Now, we’re on to putting a water filter in my kitchen. I’m tired of buying cases of water.

Paid $1–200Reasonable priceGarbage disposal repair
DLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Russell was very professional and knowledgeable in installing a new garbage disposal. Will gladly use this company again.

Paid $600–800Not sureGarbage disposal repair
EsraLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very professional Easy to schedule and resolve our all plumbing issues

Paid $200–300Reasonable pricePlumbing leak detectionFaucet repairGarbage disposal repair
Jim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My +20 yr. Garbage disposal started making noise that it was time to replace. Blue Frog managed the appointment on-line and their plumber arrived right on time. Made the replacement and re-piped the under sink drains that suffered from multiple patch work repairs. CJ is a master plumber and his work and demeanor…

Paid $800–900Reasonable priceGarbage disposal repair
Stephen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

In the scheme of things, the repair for a garbage disposal unit was uncomplicated. That said, what compels me to write a glowing review is the responsiveness of Chris and Blue Frog. Top notch and our problem was fixed same day. Chris is just an awesome person, eager to troubleshoot and get on with the job at…

Garbage disposal repair+ Responsiveness+ Punctuality+ Quality
Nancy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I received great service and the technicians were timely, friendly and professional. Communication was great from the time I initially called in. They sent out an email with a photo of the technician and confirmation that they were on their way. Great experience all around.

Garbage disposal repair+ Responsiveness+ Punctuality+ Professionalism
Douglas12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Garbage disposal repair+ Responsiveness+ Punctuality+ Quality

Price

$554+19% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 68%Overpriced 8%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair74$227–$606
Plumbing pipe repair73$353–$1.2k
Drain cleaning62$227–$554
Plumbing leak detection57$124–$633
Plumbing leak repair38$278–$986
Water heater installation37$1.2k–$2.4k
Faucet repair28$205–$607
Outdoor plumbing system repair27$353–$1.5k

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